Eilatan

Everything is priced as you would think. The employees seem to be a bit rushed, but they have an incredible selection of shoes to make up for that. I’ve been in here a few times to just look but have never once been greeted by an employee… even if there’s no one in the store. It’s a small space for a show store, but they literally have every type of shoe you can imagine. They always update their «racks» so there’s always something new! I’ve never made a purchase here, but from what I see it looks like a nice store.

I strolled in on a random afternoon looking for a new pair of Doc Martens. I had a pair I treasured for years and this was a MISSION. I was greeted by a lovely dark haired gal who was more than accommodating for the delicate task at hand. Kenden was honestly one of the most considerate salespeople I have delt with in retail. I worked retail for what felt like forever, and her enthusiasm for her product left me so warm, fuzzy and satisfied with my purchase. Mission accomplished. I will definitely be back for her shoe wizardry. Thanks again dude.

Great environment ! Love all the shoes ! The manager is very knowledgeable about their products. Very helpful and friendly. Would come here again to purchase all my Christmas presents this year!!! Haha

Awesome selection of shoes! From New balance to UNIF!
Great customer service
Clean and organized

Ive been here a couple times i like the place but never enough to get on Unilocal and review it but today is the day! Josh! Talk about Customer service! He is a very nice guy and took the time to make some phone calls to guarantee my satisfaction and instead of getting two pairs of shoes i walked out with four! Great job man!

NOT COMING BACK, I came here this night, the first time I entered the store the staff didn’t even say hello. I looked around for some minutes, and when I decided to try something I had to go find her to pick the shoes for me. TERRIBLE customer service. I saw the price of the shoes, and I decided to take a walk and see other stores. When I came back to buy the shoes, on the cashier she told me it was $ 90, but on the price tag was saying $ 69. She went to talk with the manager and came back saying that it was the wrong price on the tag, and that she couldn’t do anything for me. RIDICULOUS attitude from the store, they lost not only the sale, but the client. I AM NOT COMING BACK AT ALL. A store that doesn’t know how to treat a client should close.

Went in looking for a pair of Jeffrey Campbells. They were not in store so I asked if they had more online and if they could look for me. They guy basically ignored me to greet and help someone else who had walked in. Worst customer service.

Great store! This place had exactly what I was looking for and the employees were all very knowledgable in sneakers and very friendly as well! Definitely coming back here.

It’s sad to see such low ratings for this store, but I’ve never had a bad experience here. I’ve been walking around with holes in my TOMS for a while now, so finally it was time for them to be replaced. Being lazy, I first parked by Nordstrom and figured I could just pick up a pair there out of convenience. BIG MISTAKE. Not one person asked if I needed assistance, and when I tried to find someone not one associate was available or even acknowledged my existence. I work in retail, even if I’m with another customer, if someone is waiting I let them know that I or someone else will be with them shortly. Anyways, I’ve been to Eilatan before and decided to not be so lazy and walked down there. It was refreshing, there were customers in the store but the associates were very helpful right off the bat. My transaction was smooth and the girl who rung me up engaged in conversation with me rather than just being a dry sales person. Even the associate not helping me thanked me for coming in as I left. I will continue to purchase from here when the time comes.

Great selection of shoes. Particularly toms. But the service here is so bad it’s really not worth it. My mom bought me a couple of pairs last week and gave them to me for Easter. She told me that if I needed to return them I had to do it right away because they only accept exchanges within 10 days and are apparently crazy when a shoe looks like it might be worn. I was honestly a little scared to try them on in my house. When I went in to exchange them I felt like the sales reps wanted me to get out of the store ASAP. Super rushed. And once you exchange something once, you are stuck with your purchase. I just wouldn’t go here. Nordstrom’s return policy is fantastic and they have a great selection too. Go there instead.

I had walked into this store to purchase a pair of jeffrey campbells. At first I couldn’t telk who worked there and who didn’t. So I was looking around trying to make eye contact with an associate. Figured out that there was 3 working at the time but neither even bothered to offer me assistance. And I was going to approach them but they were talking and laughing. So I just left. No one wants to offer me customer service then I won’t give you my business. Not to mention that some of their prices are not honest. The pair I wanted was $ 110 there and since I didn’t purchase them I found them online for $ 80 plus 40% off. Do not give this place your business. Its just a bunch of people who think they are too good to be working at a little shoe store.

If I could rate this store in negative, I would.
I bought a pair of Uggs for my 2 year kiddo from this store. Also, I checked Toms for myself and my husband. We both tried on a couple and since we were both indecisive about the color, I decided i will come back and pick them up later.
Flash forward two weeks later, I walked in to the store thinking I am going to walk out with a pair each for husband and me. There were two associates at the store, Crystal and Ashley. I had a couple of questions regarding the colors fading or bleeding. They gave me the «duh» look and babbled something rudely. I asked her another question and she thinks she is doing me a favor working there, rudely says «NO» again.
I put down the shoes I was looking at and walked out of the store.
If I am willing to spend $ 120 on shoes, I am going to ask questions and you ought to give me answers.
Too bad this store sucks when it comes to customer service, because I really like the stuff there. I am never setting foot in that store again.

I walked by this store many times until I started searching for a cool pair of Toms’ «heels.» Then I found the perfect pair that was not to be found elsewhere. I was pleased. When I thought that perhaps I’d purchased the wrong size, and was lucky enough to have a) not worn them and b) kept the box, the cool rock staresque employee was more than happy to exchange them. (As it turned out, I decided to keep them).
Fast forward to one wear, and only to work where I was on my feet and mostly indoors. Then, I put them on for a second time, only to discover they were falling apart. I was so pleased with myself that I’d kept the box, complete with disposable, paper-​wasting inserts because who would ever believe this one? Pleased, at least until I tried to return them.
Now Mr. so-​called helpful shoe salesman wouldn’t do a thing for me. So what if you could tell if they were new? So what if I had kept the inserts? But where was that five cent bag that that had come with purchase. And uh-​oh, you waited longer than two weeks to wear them because they were clearly a fall design and it was a billion degrees outside? Too bad for me. And you only have a gift receipt? (Isn’t the purpose of a gift receipt to use in lieu of a receipt?)
I was left with nothing, in the end. No Tom’s; no customer service and certainly no plans to shop here ever again. I guess that’s why these guys haven’t quite established themselves in the way that Macy’s, Nordstrom’s or any chain has done? I should have known.
I only hope that the person who was given the free pair of shoes when I bought mine had better luck than me. Thanks a bunch Eilatan, and thanks Tom.

It’s tragic when your favorite thing in the whole world can ruin your Sunday. I called this store the night before, only to be treated as though I was bothering the girl associate who answered the phone. Poor phone manners, very brisk and not helpful. I inquired about a shoe I had seen online and she told me the sizes they had. Today, I went into the store, very eager to spend money. I wasn’t greeted because the snooty associates were too busy trying on shoes and admiring themselves in the mirror. Even the manager who was prowling around with a clip board looked disgusted by me touching a display shoe. When I asked for the shoes, they magically weren’t there! That is horrible customer service.
As much as I enjoy the brands and quality of the goods in this store, i won’t return. The atmosphere is dreadful when you walk in to a bunch of associates who think they are cooler than Jeffery C. himself. I don’t want to give those people any larger of a paycheck than their meager minimum wage. A word of advice to my pals at eilatan… If someone is going to drop more money on a pair of shoes than you have in your bank account, treat them kindly.

My friend and I went in to try on Toms and the workers, a blonde girl and guy with a black looking punk mullet, we’re working and standing there talking even with many siZe requests. After my friend asked for a size, we never saw the girl again and saw her 5 min later talking on the phone. We stayed another 5 – 10 min and still she never brought us our request… LOST sale right there. Won’t shop there again

Do NOT support Eilatan!
Impeccable Service? The Eilatan website advertises impeccable service but our experience has been anything but! Our experience with Eilatan Shoes has been the worst retail experiences EVER!
The management has been extremely UNPROFESSIONAL, RUDE, and unresponsive. My husband bought me a pair of Toms for my birthday and I loved them but they were too small :(When we tried to exchange them in their original packaging, with the receipt, for a larger size, they refused to let us do so because they said they looked worn… they weren’t… they were the display model! We were told to contact one person with our concerns who told us to contact another person who told us to contact yet another person! We still have yet to receive any kind of response or acknowledgment of our dissatisfaction. Despite our persistence, Eilatan has given us the «run around» When I called one day to follow-​up on the status of our concern, Kendyn, answered the phone and when I asked to speak with the manager, without even knowing who I was or what I wanted, responded «she doesn’t work today, DUH!» I was speechless… I still don’t know what to say.
Clearly, Eilatan does not care about customer service or maintaining a positive relationship with their customers. Their return policy, unprofessionalism, and lack of responsiveness demonstrate that they merely exist to take your money without valuing you as a customer.
They don’t deserve your business!

WORST store ever! Shady return policy and rude management. I bought a pair of Sperrys for my sons freshman homecoming dance and they were too small, so I tried returning them the very next day. The manager said she wouldn’t accept them because they were final sale however I bought them full price. There were no sale signs on display. I will never shop here again! Not to mention there ‘sales’ aren’t really much of a discount and you can find same style and quality shoes from other shoe stores such as Shiek or Aldo and they are very customer service friendly!

I’m not big on the shopping.
I’m a bit cheap when it comes to clothes and I hate trying on something to discover that my fat ass has gotten even fatter due to my spending said money on food rather than a gym membership.
But shoes are the great exception.
These cute little feet never change, and so shoes are the best investment a curvy girl can make.
So it’s not much of a shock, that as I walked by Eilatan during my quick visit to the Irvine Spectrum, I asked my bestie if we could just peek in to see if there was any kind of damage I could do.
Oh dear, was there ever.
They had the most amazing selection of shoes I’ve seen in such a small boutique-​like shoe store. From the over-​the-​top super fashion forward heels with abstract flair, to the basic sneakers that were hip but modest, I was totally impressed.
But what got me, was the TOMS.
You see, despite my resistance to become a hipster, I have found that TOMS is the best way to get the comfort I need for shoes at work and the elitist do-​gooder thing that makes me feel better than everyone around me because I helped shoe some poor kid in a third world country. And this place is like the mecca of TOMS footwear variety.
I fell in love with a pair of gray open toed wedged TOMS (I know, they make HEELS!) A bit pricey, but hey, it’s for the kids, right?
The staff was great and offered to hold my shoes for a few hours while I continued window shopping. I was happy to shell over the bucks and take my new TOMS away.
And let me tell you, every time I’ve worn the wedges, I’ve been complimented. Turns out, buying unique shoes from a store miles away from home base allows for me to be fashion forward.
Thanks Eilatan for helping me out with that!

I’m a fan of this place mostly for their selection of Onitsuka Tigers.
I have been wearing Tigers since about 2003 or 2004. I have yet to find a sneaker that I like more and I have tried tons. When I first started wearing them I got them at Urban Outfitters in MN, they have since stopped carrying them. After that I was relegated to Zappos, but I just don’t like buying shoes online very much. Even within a brand, I like to try on my size before buying (I know, I know, Zappos has an excellent return policy too but I’d rather avoid the hassle of sending back and forth).
When I moved to OC I was thrilled to discover them in person at a nearby store! They have a good selection of sizes and colors and the standard Onitsuka Tiger prices (which seems high until you discover how great these shoes are).
In addition to Tigers they have plenty of TOMS, UGGS (in winter), and other über trendy shoes and heels (I’m mostly a sneaker girl). There are also plenty of colorful sneakers and some nicer shoes for men. The service here is good, always quick. If you go in knowing what you want you’ll be out in less than 10 minutes. They usually have a little sale table too.
A previous reviewer faulted this place because the people in Irvine suck and their taste is boring. Oh well, with all the cute sneakers and flats they have here you won’t need to destroy your feet (and your mood) in those ridiculous high heels.

My friend and I stopped by while at the Irvine Spectrum. It’s a small store filled with some amazing shoes. Most shoes that I liked were in the $ 100 range although they had a few 50% off deals.
The salespeople were helpful and patient. Everything was great and my friend and I walked out with a pair of shoes each.
However, after getting home, I realized that we had both been overcharged! The shoes that I got were originally $ 110. I bought the floor model, since it was the last pair in my size. It was half off, so it should have been $ 55 +tax.
The lady charged me half off of $ 120, which is $ 60 +tax. Same thing happened to my friend. Now, I realize that $ 5 is not that big of a deal and because I live so far away, it would cost more than that in gas to go in and complain about it.
It is the principle that really pisses me off. Part of it was my fault for not realizing sooner, but my friend and I had established a good relationship with our sales woman and we trusted her. I hate the fact that she thought she could charge just a little extra and get away with it.
And please, don’t give me that bull**** about it being a mistake. The lady helping me had 4 pairs of the same shoe that I ended up buying. She was even wearing it when she helped me! Don’t tell me that she don’t know the original price.
Because of that, I don’t trust Eilatan, which is a damn shame since they have cute shoes. But you know what? There are a million other shoe stores that don’t overcharge customers. I can live just fine without this store.