El Pollo Loco

Visit this location fairly regularly due to typically great coupons and they have outdoor shade seating where we can sit with the pugs and share some chicken. Today we tried their wet burrito because of the coupon and wow wow… delicious! And it was free!

Disappointing… chicken way overdone. Had to spit out pieces that were way too dry. It is like the manager was dumping the worst chicken they had.
I used to eat at an El Pollo Loco in Anaheim and it was always great.
As I type this at 7:13 PM, they are mopping around my table and under my chair. My only conclusion is they hate customers. Epic Fail by this location.
Edited to add: they are not busy and I feel like I am being pushed out the door.

Worst el pollo loco ever. They frequently get our order wrong and they’re always «out» of everything. What the heck?

The night shift takes all the food home. So when you pull up and order the guy tells me there out of chicken at 10:00 wtf.

Great service as always! I’ve been to this location 10+ times and always friendly people and great food… Thanks!

You people suck! I just spent $ 42 at this location and and will never be back here again. How simple is to make a salad? I asked for a Cobb salad with NO bacon and rather than making me a fresh Cobb salad with no bacon on it (because I’m allergic) some lazy ass worker just picked the bacon off the salad but once I dug to the bottom it was all bacon bits. Thanks but now I have to throw away a perfectly good salad because some incompetent employee can’t follow directions. Seriously if I didn’t live 10 miles away I would go back and throw a bitch to the manager someone should get fired over that shit, it’s seriously disrespectful and could land someone in the hospital.

Great staff experience overall. Aiko was super friendly while taking my order and made sure to repeat it back to make sure everything was correct. Love it.
I ordered two 4 piece (half chicken) combos for $ 9.99 each. Was prepared very quickly even though it was lunch time rush. After getting home, I found they were cooked just right :) not rock hard dry but still soft and juicy. The side dishes (mashed potatoes, corn, rice, and pinto beans) and corn tortillas were cooked and flavored just right. All good portions too.
As for condiments, there is a selection of four salsas with different levels of spiciness. I liked the pico de gallo and house salsa. I wasn’t too big a fan of the spicy avocado. What bugged me was the tomato salsas were not adequately stocked; almost all of it was gone. Also were the lemon slices. Lemon slices are for the ice tea drinks too so its kinda important to replenish those frequently too… Cleanliness of the place was good. The condiment bar WILL get messy no matter what but it appeared to be cleaned often.
My tip would be to go during rush hours like just towards the end of lunch or dinner, that way the chicken is still fresh.
[12/21/15,12:46pm]

I love the food and the employees. Everyone is friendly. I live really close and I would like to come here all the time but I have a newborn. I can’t believe this location doesn’t have diaper changing table? The bathrooms are so large why isn’t there a table? It makes it difficult to come here with my newborn.

I am convinced that El Pollo Loco searches everywhere for the smallest and cheapest chickens that can be found. There is close to no value that one receives for the inflated amount they are being charged for their food. Their prices are ridiculous!
They only thing they have over KFC is that their chicken is healthier.
Nothing against the staff. They are just doing their jobs, and they do it well.

I ordered a $ 500.00 catering order for a company lunch. My confirmation email said that it was supposed to be delivered at 11:30 am, so when it hadn’t arrived at 11:38 am I called the store. The woman told me that her calendar said 12 pm. I was a little angry but it was fine. At 12:05 pm when the food STILL hadn’t arrived I called back and the woman told me that it would be arriving shortly, the driver was on his way.
After waiting another 10 minutes I call again for the drivers number. After calling back and forth, back and forth and being told multiple times that my food was on its way, the driver tells me that he has the wrong food order and the wrong address.
At this point I am livid because I have a whole office who was told they were getting a catered lunch from El Pollo Loco and it is now 12:45 pm and my order is not even close to being delivered.
I told the driver to forget it. I didn’t want to wait any longer and I had to feed the office. I ended up going to buy pizzas for everyone and while i was out guess who had the nerve to show up. Not only did the driver bring the food the office but he still didn’t even have my order! On top of it he wouldn’t bring it to the kitchen he just set it on the front desk and then the idiot asked if we would pay for half the order!
I will be calling the corporate office. This location should be shut down, they don’t know what they are doing. Why have an online ordering system and delivery if you don’t know how to operate a business? Never again will I order from here again. This was the worst catering experience I have ever had and I’m still amazed at how these people still have jobs.

I visited this establishment on 6÷16÷15 for lunch and ordered a «Pollo Bowl» and shortly after I felt the effects of food poisoning! Beware! Not sure if they’re the cleanest place!

I have been to a lot of El Pollo Loco’s, but this one is my favorite. I come here during business hours and lunchtime, and they always seem to consistently push out hot food quickly. This location is managed very well. I enjoyed the tostada salad, the avocado tacos, and the rice and beans. I’m not a big fan of the enchiladas. This location is a good one if you’re looking for good fire grilled chicken.

Good food but the prices are high based on the portions. As an example they only give you 1 enchilada in the enchilada suiza and the price is higher than their competitor down the street for a two combination combo. I hear the same thing from others as well. Good food but the overall value is not there.

I love El Pollo Loco but this restaurant location is where I learned that they no longer make crunchy tacos. I’m so mad I can’t stand it anymore. There is no reason for me to go here ever again. I’m back-​talking my parents, slamming doors, and the only emotion I feel is rage.
Thank you for the memories! I don’t even remember the last crunchy Taco I had. I took it for granted, I would have appreciated it more if I knew corporate was planning on ruining their menu by making those tacos go away.

Like other branches like this, El Pollo Loco serves chicken.
I came here with a special Valentine’s Day week coupon from their mailing list program for $ 10 for a 2-​person meal. Either they gave me the wrong person’s receipt or forgot to give it to me, though, so I couldn’t check how much the discount was. Anyway, it was really worth it since I was full afterwards and I spent even less here than at other fast food places. I’m not sure about the romanticness of that coupon, though, since my (female) friend said nothing lovey-​dovey to me when I said I’d be buying that.
Here, the cashier line is typically entered from the entrance parallel to Alton, but they have a door that faces the Oak Creek main shopping area as well. On the opposite side of the partition for the cashier line there is a row of cushy seats with tables. However, for those that sit on the side that faces the partition, one would be scooting up to let people walk through that aisle if one has a big butt.
What I don’t really like about this branch is that they have one of those bells that people ring when they get good service. My friend and I have sensitive ears and that just surprises and bothers us when we hear it. But it rings so much that they must have good internal service here or something like that.

This location is generally well maintained, quick, and the staff is courteous. However, they forget to give me my entire order about 25% of the time when I order at the drive-​thru. Since El Pollo is usually for larger family orders, it’s difficult to notice the missing taco that you paid for until your unloading the food at home.
They seem to have a great system going when you order in-​store as they show you each item before putting it in the bag and giving you your order. They need to develop some kind of efficient system for drive-​thru orders as well. It’s awful to drive back to get the rest of your order while your food is getting cold at home.

Bad service and food. I stopped coming to this location about 5 months ago. I was fed up with the ignorance of the staff, continuous attitudes, poor quality of food and their failure to do their jobs right.
Every single time I had gone to this location, the person taking the order via drive-​thru could never hear a thing I would say. I have read many Unilocal reviews stating the same thing going years back. This is not a new problem and it really proves how ignorant the management is; totally missing the mark and failing to address and resolve said issues.
Tonight was my first time returning to El Pollo Loco and definitely my last. Same problem in the drive-​thru with the intercom. The idiot taking the order was deliberately being obnoxious and refusing to take the order properly. I said screw it, drove to the window and ordered from there. By that time, I was seriously pissed and tired of everyone’s stupidity at this place.
I could tell the employees inside thought it was funny and were laughing. I got news for you ignorant minimum wage idiots working at El Pollo Loco who thought it was funny… I find it funny that you will never amount to anything with the stupidity, zero common sense, lack of skills of any kind, and ignorance you have… so keep laughing. I’m not the one losing here… I don’t need El Pollo Loco and I’m more than happy to spend my money elsewhere.
Although I purchased food at the window, I threw it out once I got home. There is no way in hell I would trust eating any food from this place when their ignorant employees act/​work the way they do. There is no telling what they would do to the food. I have watched enough shows such as caught on camera, and have seen what ignorant employees would do to a customer’s food before serving it to them. I refuse to be subjected to tainted food, foodborne illness, and food poisoning, resulting from their negligence and stupidity.
Wiping my hands clean and never returning to this ghetto-​ass third world country style establishment.

I wouldn’t normally write a review for an El Pollo Loco… It’s sorta weak lol BUUUUT if you give my dad attitude. Oh, you’re getting a review and your picture up on Unilocal for dang sure!
I really wanna give one star but we have had good service from this particular El Pollo Loco in the past. But…
Today (Sunday, 10÷12÷14) we were rushing to get food after church because we had to be somewhere so we went through the drive thru. My dad, who might I add speaks perfectly fluent English, was being extremely polite with the rude lady over the drive thru intercom. We gave her the benefit of the doubt, thinking she may not be able to hear us. But when we got to the window she was actually even more rude. I have never seen someone give such obviously horrible customer service like that, it was as if she didn’t care that we knew she was giving us attitude. She asked if we wanted flour or corn tortilla and my dad asked, «oh, is that included?» And she basically barked back saying, «10 PIECES OF CHICKEN IS $ 14.03 I SAID THAT!» Whoa lady! First of all, we didn’t order a side of attitude with that chicken! Second, that did not answer our question. And third, please don’t work somewhere where you have to deal with people, because you’re obviously lacking in politeness and common courtesy.
Sorry to blast your picture on this site, I’d just like you to know that it was, indeed you who gave bad customer service. Thanks.

I love The Crazy Chicken! It’s sorta healthy (operative word being «sorta»), but more importantly it’s tasty (most of the time).
My go-​to order is the Grilled Chicken Salad piled high with add-​ons pico de gallo and avocado salsa. One time I ordered the Whole Wheat Avocado Burrito which did not sit well with me. My husband was somewhat sympathetic saying something to the effect of «that’s what you get for ordering off the Under 500 Calories menu.» Touché, sir.
The churros are delicious and served crispy and warm.
Service is consistently friendly and fast. Menu options are affordable. Good choice for dinner when you’re deep in the middle of home improvement projects and cooking is the last thing you feel like doing after a long day. We’ve been to El Pollo Loco more times in the past two weeks than I care to mention.

Actually this place deserves 3 ½stars. This location is kinda hidden from the big street, the sign is not too noticeable.
I got the coupon for a free one entrée with $ 10 purchase, so I bought 8 pcs of legs and thais, then chose tostada salad to go.
The salsa bar was not super clean but it was ok. They got 4 different salsas and chopped cilantro, lemon pieces, pickled peppers and fresh peppers. I tried the hot green salsa, it had many chunks of chopped onions and it was a bit salty to my taste, but it was not as salty as other locations. Mild salsa was fresh .
Chicken pieces were too cooked, meat was all shrunk, but the good side was that all fat had dripped down the grill from long cooking. Also the chickens were not as salty as other locations, I appreciated it.
Tostada was better than what I paid for. Big chicken breast chunks, chopped lettuce, beans, cheese, pico de gallo, rice and avocados. Got the sauce on the side, which seemed like some kinda mayo, so I didn’t bother it. Tortilla shell, i like the one at Baja F**** because it is more flaky pastry like, one here is a big fried corn chip.
Once in a while, with a coupon deal, this place can make a perfect lazy sunday dinner.