Excel Furniture Gallery

Excel Furniture Gallery delivered furniture that was damaged to our home. Excel Furniture Gallery customer service was notified and didn’t respond for several weeks. Upon execution of repairs it was noted that repair person was not able to repair all requested items and was missing parts for repair of cabinet door latch. The furniture was not used for the first month due to slow customer service response time. Upon further examination of the furniture we noticed the product was assembled in a careless fashion with arms of chairs, chair legs and chair backs very loose and unstable.
Phone calls were not being picked up so we visited the showroom on three separate occasions. Employee Mary stated she needed photos or video. When asked to speak to owner or Supervisor Mary stated «you can call the store, but I can’t give you phone numbers of the owner or my Supervisor». We are completely dissatisfied with the product, condition of the product and poor level of customer service.
Our experience with Excel Furniture Gallery has been very frustrating due to Excel Furniture Gallery’s lack of ethical behavior.
We do not recommend any dealings with this company. Frustration due to deplorable customer service and shoddy product. A regretful experience. Don’t do it!

I am very unimpressed with this company for a couple reasons.
1^st) I am on my 6^th week waiting for my sofa and mattress that I was told would take 2 – 4 weeks. I could be more understand if something was held up at the factory if I received a call letting me know. I have been calling since week 3 trying to get an update or talk to customer service. They keep telling me they will call me when my sofa is ready for delivery or that customer service will be contacting me. I have not received any phone calls with the exception of one person calling me to say «has anybody called you about your sofa yet?» No. «oh, ok let me call you back.» When he called back he said my sofa would be ready for delivery next week and they would call to schedule. That time has now passed and I am still trying to get a hold of customer service.
The mattress was in stock and I asked if this could at least be delivered so I have something to sleep on and once again they said they would call me back.
I am so unhappy with not only the service and wait times but complete lack of communication. These are products that I paid for and do not have, very frustrating. This was not a custom built sofa.
2^nd) I asked the rep to send me a picture of the sofa I was ordering since there was no model on the floor. (I saw the one i wanted at a different location) I tried to give him my email but since he was sending it from his iPhone he said it made more sense to send it to my phone. I figured since I was working with a large furniture company it was ok. He used this as an ok to go ahead and text me despite me ignoring him. This is so unprofessional.
I will never work with or support this company again and would cancel my order if possible. I urge you to do the same.

I witnessed this company pouring hundreds of cigarette butts into the gutter that flows into an important watershed. Bad polluters.

large showroom, easy parking, great selection of upscale furniture, staff is very friendly.

I have been waiting for my dining table and chairs for 1 month now. Dan the salesman was initially very nice. Now that I’m dealing with the warehouse team, they are complete and total jerks. They say they will call you back but never do. The chairs I had ordered made a loud sound everytime you sat down and got up from the chair. It took them 3 weeks to replace the chairs with the vendor. Mind you, this is all at their show room. Thank god they had not delivered defective merchandise to my house or they would have blamed me for it. Oh wait… they did blame me for their malfunctioning chairs!
The owner James sat there and argued with me very loud on the showroom floor for 30 minutes about how his vendor has bad service and that I don’t deseve a discount for my troubles and inconveniences because his employees have to take extra time to order me new chairs… Um what? Why is that my fAult? That is part of owning a business and having to deal with vendors and having your employees go the extra mile to please a customer should be something normal and expected.
The lady said she would call me to schedule a delivery but never did. They changed their phone number and didn’t bother to tell their customers.
I can’t even tell you about the quality of the table and chairs, if I like them or not since I have yet to get my dining set, but just the customer service itself is horrendous. I tried getting my money back and canceling the order and the warehouse lady said I couldn’t and it was not an option. Then the owner said I could but would charge me 33% restocking fee (3 weeks later) Why don’t you get your policy and procedures in check?!
I will never ever buy anything from excel furniture again. Their stuff may be modern and nice looking, but their people are anything but nice!
Save yourself the trouble and hassle and go to some other more well known place that knows how to treat people with respect. You are taking my money and treating and talking to me like I owe you. Um no thanks!