iClean Dry Cleaners

They lost two pairs of my brand new pants. They finally found one pair and have been giving me a complete runaround on reimbursing me for the remaining lost pair. I’ve purchased the replacement pair, brought in my receipt, as requested, but the saga continues.

In a word this dry cleaners «SU*KS». I rate them 0 our of 5. Completely unprofessional and incompetent. They lost my dry cleaning for 3 months. Then they shrunk a size 38 pants down to size 18. I don’t know how that is possible. They must have left it in the drier 3 days.
The staff doesn’t know how to use the cash register. Steven the Manger/​Owner knows nothing about customer service and customer retention.
They deny any damages. Deny losing cloths when we have a receipt.
Stay away. Don’t Go!!!

Terrible and unethical business, they refused to honor the prices on the flyer which they sent out. The owner has awful customer service skills. She overcharged me and discounted everything I said. In this community, we have an option to give our business to hard working and ethical businesses — I suggest you go elsewhere! This business does not deserve our money or our business!

Very expensive. $ 4.25 for each laundered shirt doesn’t get me anything different than my $ 1.50 each home delivery cleaner. Won’t be back

What a lying sack of sh – !!! The owner is a bad human being that will lie to the customers. I understand people at cleaners make mistakes, but it’s important how to deal with that situation.
Not once, but twice they ruin my wife’s dress and told my wife that she lied. First time it happened, I let it go, but not this time.
Save yourselves money and clothes. Never go to this cleaners again.

Horrible horrible!!! They lost my clothes before now they made my favorite dress got ripped!!! And he told me that it was like this we didn’t do anything that mean’s I brought my dress with this condition.
Whoever see this dress, will trash.
Why do I keep this dress like a mob?
He even yelled me at my back «never come then!!!»
What the… I’ll put in a claim for damages!
I’m already feel really bad cuz my dress but the thing made me worse is his attitude!
Never come to this store!!! It was a Nightmare!!!

The worst place ever DON’T GO !!! I had asked for a repair stitching on my jeans. They did a awful job. charged me $ 14 and ruined my expensive jeans .When I asked them to re do the work so it looked nice, The manager /​owner yelled at me that’s the only way it could be done .so I than asked for him to remove the stitching and refund my money he yelled at me NO !! NO money refund!!! Zero customer service or care. What a rude man! I had been a customer for 10 years with old owner. !! WARNING WARNING DON’T USE THIS DRY CLEANERS !!! the worst ever IF THE RUIN YOUR STUFF THEY DON’T EVEN CARE… i WILL WARN AS MANY iRVINE OAK CREEK NEIGHBORS AS POSSIBLE!

The only reason this place gets 2 Stars is because they do a decent job laundering shirts; however, they raise their prices without warning and their customer service at the counter is dreadful. Before you even get your dry cleaning or shirts you have to pay them. I recently brought in a new sports coat for minor alterations. I specifically told the person who waited on me last week (the owner or owner’s wife) that I wanted alterations only. When I went to get the jacket today, I was told it was $ 35. When I inquired why $ 35, I was told very abruptly, the alterations were $ 20 and the dry cleaning $ 15. I told the manager I would never come back and he just walked away. He then offered me 20% off my next order and I told him «forget it.» I told him he doesn’t care about his customers and that must have struck a nerve — or he remembered « Unilocal.» Miraculously, he took off the dry cleaning expense. I’m still going to look around for an alternative cleaners. $ 1.95 per laundered shirt is absurd.

(The sign outside the store still says «Oak Creek Cleaners»)
My normal dry cleaning place closed down and they gave my clothes to this place for pick up. First they called me to let me know that they now have my clothes. They also said that they will be honoring the same prices as my previous cleaners. However, once I came in to pick up my clothes, they wanted to charge me their current price ($ 2/​per shirt). I reminded the man at the counter that they promised to honor the price of the previous place, which was $ 1.45 per shirt. Then he argues with me that it was $ 1.75 per shirt. This pissed me off! He was already trying to do a bait and switch and then he tried to increase the price again. He eventually gave me the $ 1.45 price, but not until his shady attempts to extort more money.
I do not recommend this place at all. Based on the other reviews it seems like I’m not the only person they attempted to do a bait and switch.

DO NOT GO HERE! I used this place approximately 5 times after my regular dry cleaner closed down. Even though the prices are really high, I was hopeful that the convenience of the free delivery service would make up for it. To my surprise, when my first load of clothes was delivered back to my house it was somebody else’s clothes. Not a single one of my own items.
Ok…chalk it up to bad luck for the first time. Then my wife dropped off a comforter and was quoted a price and then over charged by approx 25% when she arrived to pick it up. Again, a few days later with the bait & switch pricing, my grandmother drops off a comforter and is told one price and then overcharged when she picked it up.
The kicker, though, was a few trips later when they again lost my clothes. This time it was my 3 most expensive shirts (coincidence? maybe, but let’s just say that all the cheap ones somehow made it back to me). So I’m now out $ 500 in high-​end Armani/​Donna Karan shirts and the owner refused to pay me more than the cost of his $ 200 insurance deductible to reimburse me.
Save yourself the headache!!!

The prices are very expensive for dry cleaning. I’ve been to many dry cleaners all over the country and this is by far the priciest. Also, if you ask for a discount they give 20% off, but even with this discount, the price is well above cleaners in the area.

Great service, great prices. An excellent dry cleaner. our family recommends their service.

The location is very convenient in the Oak Creek center on Alton near Jeffrey. Their staff is friendly and they do quality work. Under new management who will make sure they treat you well, so give them a try before looking at past reviews. Look for first time customer coupons on their website.

NEVER AGAIN! To hem the legs of six pairs of slacks and the sleeves of two jackets — $ 125.00? Ouch! Then to find out right after I picked them up that I could have went to Original Hems in Lake Forest and had it done for $ 2.00 per hem. I could have saved around $ 85.00. SHAME ON ME for not shopping around first.
WARNING TO OTHERS! Go to ORIGINAL HEMS near the corner of Moulton & Lake Forest in Lake Forest or at least shop around first to save yourself some money.

I like this dry cleaner. If you bring 5 garments at once, you’ll get a significant discount. They are friendly and efficient. My clothes are always treated with care and turnaround time is decent.