Irvine Family Practice Medical Group

I should have listened to the other reviews. The front staff is terrible. I called 15 minutes before they closed to confirm I could still get in. While I could tell the nurse was trying to deter me from coming, my wife’s eye was almost swollen shut and I only live 5 minutes away. I got there before the time they were supposed to close but the door was already locked. A nurse let a patient out and even though I confronted her on the conversation 5 minutes earlier and the fact that it was still 10 minutes before their scheduled close time — she just kept repeating «our clocks says it’s already time to close, we are closed «
Despite the fact she told me she would let me in if I got there in time, she lied. And sent my wife and I away. I couldn’t imagine a fast food restaurant or any other business treating a customer like that, let alone a place that is supposed to provide urgent medical services.
I will never go back and will do all that I can to avert any other patient from going there until they close and get new owners or at least new staff.

I see Dr. Chia here and she is my favorite doctor and very knowledgeable. She fixed my electrolyte problem by asking if I have enough daily calcium and that was my problem for so long. She has many solutions to problems for me and is very respectful. I also like how your labs and everything can be accessed on their website. They hired new staff because there are some new and friendly faces. I used to not like the front desk people but the new ones are great and it is easy to get an appointment. The old front desk made phone calls and scheduling difficult. I have been going here for 4 to 6 years.

Doctor Chia is great! They even have helped with things like calling the lab to see if they can do a blood allergy test and the lab was able to get me special tests that weren’t routine for Dr. Chia. I love how my allergy results get posted within a few days or a week on their website. I never had problems with appointments like other Unilocalers. I also have been late and no one made a big deal out of it. I hardly wait at the doctor’s office. There have been busy times, but it is never a long wait. They also have a walk in clinic.

I am the manager here and would like to clarify that suite 101 X-​Ray is not affiliated with Irvine Family Practice anymore. They are owned by Radnet. I am sorry you had a bad experience with X-​Ray, I will pass the word on to their management.

I recommend walking out of the doctors office with your prescription in hand. There often seems to be a problem when the office calls in your prescriptions for you. I have had a few other minor issues with the office too. The doctors all seem to do a good job though.

I went here because I had been having trouble with ringing in my right ear and not hearing very well from it. After a quick diagnosis, the doctor swiftly determined that it too much wax in my ear. He had a nurse clean it but it didn’t get any better. I ended up having to go to a ear nose and throat specialist and not only was it not ear wax build up but it turns out I had sensitivity towards Benadryl which I’d been taking. He cleaned out the congestion from my ear, nose and sinuses and it felt better right away. And he advised me not to take Benadryl anymore. I don’t know if I can trust the doctor at this clinic with anything else.

Suite 101. First time here today, receptionist was super rude. Didn’t seem like she cared at all, and was on her personal phone while I was trying to talk to her.
Thumbs down. I’ll get my X-​rays somewhere else

Dr. James Feld in here, is a fantastic Doctor! My husband has gone to him for years, and we can’t be more impressed and pleased! Dr. Feld is a very thorough Doctor, labs, physicals and follow ups are required, however, it you are looking for a doctor who takes his time to properly diagnose and not just treat the symptoms, you will love him! The Walk In is good too! Jolly, the RN in there is just wonderful, and my experiences there have been mostly positive! Wait times can get long, but that is to be expected at a walk in.

I love my doctor Carmela Yacoob and her nurse. However, the front office person, Linda, who answered the phone and handled my prescription refill was horribly rude. SO unnecessary.

For their urgent care, I was in and out in 40 min… Laura the nurse was really nice. So was the doctor. I came at 8am so no one was there. I will def go back if I have another urgent matter.

I wanted to update this with 5 stars for Jolly! She’s amazing and referred me to a specialist and followed up multiple times to see how I was recovering.

My son was sick so I took him there to see why he was having rash on his skin. The dr. Told me that he has chicken pox, so he gave him medication to treat the chicken pox. I was very suspicious since he had all his vaccination done. Took him to his primary Dr. And he was shocked that he was given such a medicine.
I have heard stories like that with others too.
I would not go there again.

I was a patient of Dr. ford for many years, but then she left. I now see Dr. Yacoob and Dr. Rodriguez, both of whom are very sweet. Most recently, Dr. Rodriguez treated me for my migraines. She’s very sweet and spends time to listen to you. I also enjoy that she has a laptop with her to take notes, and send my prescriptions to my pharmacy! No more wasting time dropping off a prescription and waiting. I also love Rosie the nurse. She’s very sweet! Minus one star for the front of the office, which could use an update.

Dr. Yacoob was great!
Rest of the place… NOT so much.
Front office staff was rude, unfriendly, non responsive and could not have been less helpful. The receptionist thought it was completely normal that someone should wait 45 minutes past their appointment time to just get out of the waiting room and into one of the exam rooms.

Their medical billing department is terrible. The lady who helped me over the phone was so rude and had an attitude every time I asked her a question. I am not willing to deal with rude staff every time I have to pay my bill. It’s not worth it. I will not be coming here again.
NOTE: I came here about 3 weeks ago. It was my first time there. I waited about 10 – 15 minutes to be seen by a doctor (which was awesome compared to my usual wait time of 30 – 60 minutes at my other doctor’s office). I saw Dr. Rodriguez and she was awesome. I have no complaints about the doctor. This place would’ve gotten 5 stars if it wasn’t for their billing department’s attitude problem.

Although I have never seen an actual doctor from this medical group my review is for their customer service.
I am a UC student and received a referral to go elsewhere, the doctors from this group were on the insurance website as potential doctors I can visit. So I decided to make an appointment with one of the doctors here. When I called, I told them the insurance I had and that I wanted to make an appointment to which the lady answered, ‘we only take ppo so make sure that it is ppo” (my insurance is ppo). When I got to the check-​in window I gave the receptionist my paperwork that they asked me to print and fill out from the website, she took my insurance card and two seconds later tells me, «we don’t take school insurance.» She’s telling me this now, when the other lady told me otherwise? She follows her assertion by asking me if I wanted to be seen as a cash patient. If I had the cash to pay for medical care I would not have the school’s insurance which is good for nothing, but thats another story. Needless to say I was extremely disappointed that they made me waste my time going to their facility when they could have told me this when I mentioned my insurance to the person who initially took my call.

After a terrible experience at marina medical group near my house in Huntington Beach, I decided to seek a provider in Irvine because. well, it’s Irvine. I am so happy to have found this place, which coincidentally, turned out to be right across from the restaurant, Boiling Point. Super convenient since I frequent Boiling Point + Mitsuwa (one parking lot over). It’s easy to locate as it’s in the same plaza as Buffalo Wild Wings/​Caspian.
I called and scheduled an appointment and it was easy breezy. I got an appointment for the very next day with Dr. CARMELA Yacoob. For the people who were upset this is not the Dr. Yacoob you were expecting, please be sure to check their website listed, in which you can clearly see the doctors photos + information before you complain about being mislead.
The staff here were friendly and fast, filled out my paperwork, paid JUST my copay (no other ridiculous fees). Was not told I have any sort of deductible/​out of pocket that applies *ahem, see my Marina Medical Group review.* The office is slightly confusing as there are several windows and the name plaques above are not completely accurate, so just look for your doctor’s name on the clipboards on the counters.
I was taken into the exam room quickly, had my weight + height + vitals measured, and got some blood drawn. This was painless and quick. Then again, I should mention I’m not all that scared of needles. I met Dr. Yacoob and established care with her. Pretty excited to finally find my very own PCP since prior, I had jumped from one provider to another (never really satisfied in one way or another). She was friendly, great bedside manners, and just over all very warm and thorough. I’ll be back in two weeks to follow up with her for my full physical and blood work.
I HIGHLY recommend this place as it is very professional, comfortable, and friendly. They give you an invoice where you can clearly see the services you will be charged for (venipuncture for getting blood drawn, etc). Yes, there was some wait time as the doctor was going from room to room, but I urge you to consider several things before you complain about waiting at a doctor’s office. If you complain about doctor’s double booking, then consider that you might have to wait weeks/​months before you can snag an appointment. Maybe they are trying to make more money, maybe they are just making sure patients get seen in a timely manner. Also consider that there are not enough doctors (especially in primary care) to accommodate the amount of people who need to be seen. Sometimes, they don’t even double book, but will run over (this happens at my office, we NEVER double book). Why? Sometimes you can’t account exactly how long you will need with a patient. Sometimes there are unexpected situations. Imagine if you had an issue to discuss and the doctor rushed you or just cut you off — «whoops, sorry, it’s time to see my next scheduled patient, don’t want to make them wait!» It doesn’t work like that. MOST providers do their best to time manage, but sometimes circumstance prevents so keep that in mind.
That said, this place was awesome.

I have been a patient of Dr. Goelman here my whole life, and they have always been attentive and helpful. I have gone to the Walk-​In on multiple occasions, and I know I can trust any Doctor that will be treating me.
Last year I had toxic shock syndrome while away at school in Tucson. I returned to Irvine after my release from the hospital and Dr. Goelman gave me a very thorough check up when I got home, and before I went back to school. He checked my blood to ensure normal kidney function, white blood cell count, and anything that could indicate a relapse. I have been healthy and happy since returning to school!

I’ve been seeing Dr. Yacoob for about 15 years. She is great, always remembers me even though she is jumping from room to room every 10 min. The facility has gotten a facelift which was way overdue but still has major privacy issues.
Most of the time they take you in and then you sit in the exam room to wait some more. Usually wait time is 20 minutes. Today I was lucky and didn’t wait too long which is rare.
But in many other occasions, while seating in the small exam rooms waiting I could hear the entire conversations going on in the adjacent rooms. I always know when I’m next since I’m able to hear my Dr. wrapping up next door.
I like Dr. Yacoob but I don’t like the staff nor the facility as much. Especially the front office staff, not the friendliest bunch. Even worse on the phone!
I have to say I like the patient fusion program they started using a few years ago. You can log in at anytime and check for appointments and lab history.
Great caring doctor but not loving the facility and most of the staff.

Looks a bit outdated inside. As I’m use to a more spacious office. This one is rather long and narrow when you walk in.
First time here– checkin, wait time, and leaving to go home it was only 45 mins. Usually I think quick visits are lame but I went in to find out whether I had a cold or allergies and left with my answer.
Quick, easy process (this isn’t the case all the time though). Simple rating– no wow factor here.