MemorialCare Medical Group

I’m very disappointed about this place. I was with Dr. Dang in Mission Viejo office. After she was transferred, I didn’t know which doctor was worth to trust. So, I chose Dr. Keith Lee in Irvine office for it’s closer to where I work. I have genetic triglycerides problem. Dr. Dang had it control well. I followed her prescription for years. Dr. Lee was willing to follow the prescription at first until the last 2 refills he reduced the dosage in half (60 capsules, one month dosage is 120 capsules) without letting me know. I kept taking the medication as I always did until one day I realized that I had run out of medicine. I called the doctor asked for more. The next day I called the pharmacy. They said that they received the same amount (60 capsules). I’m not allowed to refill due to insurance limit unless change the prescription. I called the doctor again. The following day the pharmacy still received 60 capsules prescription. I called the doctor again. The next day the pharmacy still received 60 capsules prescription. Back and forth, I called the doctor 4 consecutive days. At last, the pharmacy received nothing. I’VE HAD ENOUGH FOR THE MEMORIAL CARE MEDICAL GROUP IN IRVINE. I think that Dr. Keith Lee is just careless about his patients. I’m out of there while I’m still alive! I’m glad that I found out early!

Came here since I’ve recently moved into the area. I’m hesitating giving a lower rating just because I want to be fair to the whole organization. First visit I came for a typical physical and asked for the first available doctor, and I got an appointment a week and a half later. They said that if you have the doctor look at anything or want any kind of prescription, then you need to pay the copay. In other words, I can’t ask anything of the doctor in the annual physical that is covered free under my PPO…
Well my first visit, the doctor listened carefully to what I had to say and was overall friendly. I had asked for a topical steroid for a skin issue I was having, and he prescribed it to me. The doc said he would schedule a blood test for me in two weeks when he called in to check the progress with the prescription. He never called, and I didn’t get a blood test…
The next time I came in was after a sprained ankle. I was given an ankle brace which actually did feel like it helped a bit, at least mentally I was feeling a lot more secure. The attendant called me in the next day saying some x-​rays I had taken seemed to suggest something more serious, and recommended I get a walking boot. I was really hesitant to get the boot since I didn’t really feel that bad, but I went in hoping to talk to the professional. Unfortunately she wasn’t available and it was just the nurse that gave me the boot, which I hardly used really.
What really bothered me, though, was when I got the bill in the mail. The ankle brace was a $ 160 charge and the boot was $ 290 before insurance discount! I looked up the exact same models and found them available at around $ 25 and $ 80 respectively. Basically there is over a 300% premium just for going into the office. I called the billing department, which was friendly but couldn’t do anything for me. I just have to suck it up and pay.
My experience with the people were overall positive because everyone was friendly, and that’s really the only thing that is redeeming. Their patient website is useful to see recent visits and notes from the doctor. The facility is very nice as well, and after this latest incident I see why! I’ll MemorialCare another shot and come here for my (actual) annual physical later this year, but I definitely have to talk to the billing department before receiving any treatment.

I have nothing but great things to say about Dr Biorkman and his nurse Eva. I have had my share of medical issues this year and they are always kind, caring and timely with their care. The process to make an appointment or leave a message for them can be long and tedious but it is worth it. Eva always has a smile on her face and is kind when she greats me at the door and takes me into the room. She seems to truly care about her job and her patients. When Dr Biorkman comes into the room her is always kind. He sits down and takes time to talk to me. I am an RN and I know that this does not always happen.
Thank you Dr Biorkman ans Eva you two are the best!!!

I couldn’t get a hold of a female doctor so they assigned me to a NP named Deborah Milliken. She was very nice and professional.
The hospital is also very clean and has a good ambiance. The wait time was very very short as well!

Marnie Baker was our pediatrician from 2006 until we had to move to Northern California in 2012. We absolutely loved her. She was always gentle and loving towards our kids (one boy, one girl), thorough and unrushed in her assessments, patient in answering all of our questions (we have a tendency to ask a lot of questions of our doctors, too, plus our kids had a variety of different ailments with different levels of severity), and just generally wonderful to have taking care of our kids. Can’t praise her enough. We would have gone back to her in a heartbeat when we moved back down to So Cal, but my insurance is Kaiser, so it wasn’t an option. But every time we visit the Kaiser office next door to Dr. Baker’s building, everyone in the family comments about how we miss Dr. Baker.

This is for the Imaging Group only: Came in with my autistic son when they opened at 8am for a walk-​in xray appointment. We were the first ones here. No xray tech at 8am because she had an emergency and wasn’t expected until 9am. Then at 9am I am told she is stuck in traffic. 9:15am now. 3 people behind the desk and no one to do xrays? And now my son is headed toward meltdown city and will be late for school. What a waste of my time. Next time I drive to a different location. This is ridiculous!

Dr. Edwards is a pediatrician that took her time to answer all our questions. She also took the time to thoroughly check our boy. Also our nurse Danielle is very helpful and friendly. The only problem is that the building itself looks sorta dirty and scary. However, their office looks much nicer than the rest of the building.

I can’s say enough how great Dr. D. Tint is! She is not only a good doctor but also very kind, thoughtful, and sweet. Every time I email her, I get a response within an hour even during weekends. I have been with Dr. Tint about a decade and she has been always always there for me, I feel I am so blessed to have her.

Dr John Biorkman is amazing.

I couldn’t be happier with Memorial Care! I have never felt rushed during an appointment, I always feel like I can ask any question I want and I get an honest answer. My Dr. and his assistant Alex are very thoughtful, understand the value of your time, and prompt and efficient at returning calls. I’ve been with this group for several years now and could not think of going to anyone else. A huge kudos to this medical group!!!

I’m a new member of Memorialcare Medical Group in Irvine and I have to say what a breath of fresh air it was to experience top rated service. This is from the friendly greeting from the front desk staff to the very end of my appointment. Dr. Keith Lee and his staff were extremely professional, personable and just made me feel like I was getting the best care ever. And it wasn’t just a feeling, I was well taken care of. Theresa and Sabrina, you both rock!

Dr Biorkman has to be the BEST Dr I have ever had. I never feel rushed. He always takes the time to be thorough. He asks me lots of questions. Plus he is super funny and always makes you feel comfortable. I have seen him for herniated disks, lumps in my breast and neck, physicals and much more. If you are looking for a great neighborhood Dr, look no further. You WONT be disappointed.

Giving this place two stars. Our kids pediatrician dr. Edwards is a very nice lady and we love her but the receptionist is very rude. The way they talk to the patients over the phone. Don’t go here! I hate to leave a good doctor but hate dealing with the reception! lack of customer service from the receptionist!

I have been going Dr. Biorkman 30 years and Dr. John Stasiewicz for a short time therein. They both have been nothing but helpful and cautious about deciding what to do with any of my complaints/​ailments. Never have they prescribed unnecessary medicine. They are all about preventative and I am good with that! They both always have never rushed me out of the office and always taken the time to hear me out and explain things until I «get it». From Bristol Park Medical to Memorial Care. I will remain in their care.

Saw two doctors while my regular doctor was out on sick leave. First was awkward and arrogant (female new hire who is no longer there) and the second (I believe also a recent hire) just plain arrogant, spending 90% of the appointment scolding me for going to Memorial Prompt Care rather than there and not listening to any of my concerns. The rest of the time he talked about himself and his girlfriend and how he treated her similar health issue. (Dr. Fulford he is not)!
Will be switching groups.

I have been seeing Dr. Tint for close to 20 years, since I was a new college graduate. She is kind and knowledgeable and I trust her so much that I brought my husband to start seeing her when we got married and she has taken care of my children since they were born. As a new mother, I called the advice nurse nearly weekly with nervous questions and even when the nurse was able to answer my questions, Dr. Tint would often call me personally to follow up– «Did the baby stop crying?» «Did the advice help?» She even called me several times on Fridays which I know to be HER DAY OFF!
She is patient but also very no-​nonsense like the aunt who tells you how it is and has heard all the excuses before. If you are making unhealthy lifestyle choices, she will make suggestions to improve them. And I feel like she cares about my family as if she really were an aunt. I can’t say enough about her.

Im going to rate this in the middle… because as of a few months ago, I would have given them 5 stars.
The last few months this place has infuriated me!
My Dr, is Dr Biorkman. I love the man, been seeing him for 8+ years.
The office though, lately — wow.
Had an issue I could write about for days but will keep it short. I needed birth control pills, the woman I saw only gave me 6 months worth. I get ONE well womens exam a year, so I cant go back after 6 months for another one, I just need the prescription. Couldnt get it without the exam. Cant have the exam due to insurance. They finally called in one month and then went back on the kick that I needed the exam for the rest. THREE WEEKS later, and four phone calls not returned and a dozen emails exchanged, someone FINALLY understood what I was saying. They called in the other 5 months, but OMG. THREE PLUS WEEKS when it was SIMPLE.
Then today. Went to see my doctor, got a hand written prescription for one thing that he said wait a couple days to fill to see how I feel. Then electronically sent over two others. Got to CVS, nothing. Called another CVS, nothing. Called BPMG… the guy on the phone was AWFUL. Asked me my name, I spelled my last name, and he couldnt get it. Its FOUR letters. So he said well you said it so fast you need to slow down. I really do not talk fast. Anyway, he tells me he has no record that I was at the doctor today and shows no prescriptions, and seriously argues with me. Then has the nerve to tell me to take a deep breath and relax. Ohhhhhhh no. So the office calls me back and says they called in the nose spray. To a different pharmacy, 40 minutes from where Im at right now. Not the second prescription, just that… and the wrong place.
Are you kidding me? What has happened to BPMG in the last few months? These things NEVER used to happen. EVER. I have filled out their surveys in the past, ALWAYS given them all 5’s… something has really changed lately and I really dont like it.

Horrible place! Horrible!
I have alot to say about this place, mostly about my experience there and how it left me traumatized and in pain. I still get sick to my stomach when I think about my experiences there. I have been going here for the last 11 years. I started when I was 16yo, on my mom’s HMO plan.
When I was a teenager I went to see Dr. Stasiewicz about a sensitive issue that I didn’t want my family to find out about so naturally I was a little anxious. I asked him for an STD screening. He seemed uncomfortable that I was gay, and ended up telling me I had to see a therapist before he would administer any healthcare. Shrug… I didn’t know you had to get your mental competency signed off on to get an STD screening. As if I imagined becoming sexually active, and my concerns were illegitimate. There was no compassion in the way he talked to me, treated me, or turned me away, and I feel disgusted to this day about how a doctor ever made me feel that way.
I didn’t like the doctors office anymore, and I tried not to go back until I was 22 and had an unbearable pain in my abdomen, just this crippling pain. I chose to see another doctor, Dr. Kim, who diagnosed me with some colon disease that apparently occurs in old men, basically he didn’t know what he was doing. He did absolutely no tests other than pressing down on my abdomen. For a whole month I was in devastating pain, went in and out of there. Finally Dr Kim gets his supervisor involved, who within 5min of looking at me figured out I had kidney stones.
I change my doctor to Dr Biorkman who never gave me the time of day. He would sit down with me for no more than 2 min, and no more than answering/​asking 1 question about 1 thing would he then get up and walk out, saying he will be right back. Be right back means be right back, right? To Dr. Biorkman it was his way of ending the appointment, as his nurse would come in and send me home. I got kidney stones again, and he wouldn’t hear it. I decided to just pay the high copay and go to the ER. Infact, I started going to the ER from that point on. Those doctors were absolutely useless!
Kidney stones occurred 2 more times after that from age 22 – 25. I went to Biorkman one last time for a referral to a urologist. He gave me a prescription pad signed «Referral for urologist» signed Biorkman. I laughed out loud, who was I supposed to give this piece of paper to? Or was he just giving me his autograph? He did not know how to submit a referral to my insurance nor did he have his nurse bother with finding out.
Aside from the big stuff, whenever I asked about vaccinations, diabetes screening, or my options for quit smoking aids, not one doctor EVER discussed those issues. They change the subject and pretended like I never asked in the first place. I don’t think they ever knew at any point in 11 years where my health stood in terms of glucose and cholesterol as they never ever ever ever ran a check up out of the many times I was in there and I have the medical records to prove it.
For 11 years I thought this was what health care was, until I finally sought out a new doctor. I found a doctor who was independent from any medical groups. She knew how to submit a referral to a Urologist, I didn’t have to ask her before she ran blood work to check my glucose and cholesterol levels. To me she is the greatest doctor in the world, but in reality shes just how any other doctor should be.
Bristol Park? Did these doctors even go to medical school? They seem more concerned about policy and cost than keeping you healthy. Don’t trust this group with your family.

Finding a good doctor can be hit or miss. Sometimes I feel like Goldilocks, except that I’m a brunette, and I don’t break into peoples’ homes. Not too young, not too old. Someone just right. I was plagued with this very notion last year when I had to change doctors because my PCP left the practice. So I searched my HMO for a Family/​General practice FEMALE doctor. I know, I know, male doctors are just as qualified to look at and diagnose my female parts, but I prefer a female doctor. So sue me. Anyway, I found Dr. Prince at Bristol Park Medical Group.
I like this medical group for a number of reasons. First of all, all of my medical information is networked through the computer. They can pull up my chart, medical history, etc at any of their locations in Orange County. Secondly, there’s a location near my home and near my work. Win-​win. I can have shots at the AV location but when I need to see Dr. Prince, I can go to the Irvine location. Not bad at all.
I’ve had end of the day appointments where I’ve had to wait and middle of the day appointments when I’ve been seen on time. It depends on their schedule I suppose. The nice thing is that they tend to house most of the important stuff under one roof, so you can schedule lab work or x-​rays in the same building. No need to go elsewhere. Or you can schedule x-​rays in a different location, whichever is more convenient for you.
I must say though, that the front desk staff can be extremely rude. They do tend to charge incorrectly for things like a Hepatitis B vaccination. I had to call Bristol Park’s billing department to get it straightened out after paying out of pocket on the copay. Luckily I was reimbursed correctly and they fixed their error. So I give them 4 stars, because I like my new PCP and I like Bristol Park. I docked them 1 star for their incompetent front desk staff. Nobody’s perfect.

Okay, so I still stand behind my last review of this office but I am updating because I’ve been thoroughly impressed by my latest experience. It is seriously a night and day sort of experience here.
Most recently, I was able to check in immediately and was greeted warmly by the staff. My wait was no more than 5 minutes and Dr. Wass was friendly, thorough, and easy to talk to. He also followed up personally with my lab results and has been prompt and responsive to all my inquiries.
I always really liked Dr. Wass, it was the whole process of the office visit that led me to write my previous review. (Coincidentally, I forwarded my previous review to Bristol Park directly. And, although they never followed up with me, maybe they did take some of my concerns to heart because this was SUCH a different experience.)