Men’s Wearhouse

Marc was wonderful! He was very helpful and knowledgeable. We bought a suit and shirts, tues, belt, and handkerchief. He helped us with the current fashion and wasn’t pushy. We have been going to this store for years and will continue to give them our business. Keep up the great job!

Marc was amazing he’s very helpful if you go there ask for him. He’ll make you very happy. Tell him what your in the market for and he’ll make you look like your the great person out there. Keep up the great work Marc I will definitely be back to that store. And I will be recommending my closes friends and family if they need a suit to go to this one.

I recently purchased 2 suits as a gift for my son. He will be graduating from college soon, and he needed interview suits. They have a big selection and good sales prices. Don, the assistant manager, helped us pick out two nice suits. We had a lot of questions about the slim fit versus the modern fit and about the different fabrics. Don was very helpful, and my son really likes his two new suits.

Marc was amazing, he helped me big time. I’m a jeans and shirt guy that needed a suit for the same day meeting. He took the time and patience to get me into a reasonable good looking suit ready to go that afternoon. I really appreciated his taste in picking out matching items so my wife did not give me «that are you kidding look» when I got home. They had a nice selection of suits and accessories, not cheap but I felt that I got more than just a suit, Marc took the time to care and make me feel well dressed. 5+ stars.

I don’t buy suits very often so I want to understand all of the aspects of a good suit. After five minutes of speaking with the sales person here it was clear that he was tired of my questions. I felt like he just wanted me to pick one and move on. Needless to say I did not purchase a suit here!

This is the store! I was in a state of panic as I rushed to this store to find a replacement Best Man suit that I had forgotten to pack (packed the wrong suit) and I was saved. Josh is your man! Josh was incredibly calm and efficient and helped get me clothed in time for the wedding pictures. Most importantly, the bride got through the day and had a spectacular even. Thank you Josh and MW, I am eternally grateful.

I went to this store a couple of weeks back. I wanted to try out a few suits from different brands, take pics, send to my fiancé overseas then come back to buy the one we thought looked best on me. The moment the store manager or the senior sales guy? realized i may not purchase the suit the same day, he started pushing with the usual «today is the last day of discounts» pitch. When I made it very clear I can buy only after talking to my fiancé, he told the salesgirl not to help me out anymore. They were not even having other customers. They were just chatting with each other. Very poor attitude and customer service. I took my business elsewhere. Will never go back to this store.

I felt the racism for all the staff.
I walked in with shorts and a V neck T-​shirt to the back where the shoes are displayed. As I walked in I passed 4 of the staff members and everyone looked down upon me. I work at a very corporate environment and needed new dress shoes for work. I would never come back to this store and I will make it my mission to spread the message about this store. I like other Men’s Warehouses.

This is the first time I’ve been to this location. Great service… I was greeted right when I walked in. Scott assisted me in finding a couple of suits within my budget. I picked out some shirts and jeans and I was off. My only complaint about MW (as a corporate policy) is the additional expense of $ 59 per suit for tailoring. That seems outrageous. They sell suits that have to be tailred to each buyer. You would think the business model would include more reasonable tailoring. Next time, I will take my clothes to a hole-​in-​the-​wall place to have them tailored. I’m sure it will be less than half what I pay to hace MW do it.

Go see Josh! He will take care of you with a pleasant customer service experience. He assisted with my friends’ wedding party tux fittings. He’s extremely helpful, friendly and knows his stuff. Josh gets 5 stars but the Men’s wearhouse only gets 4 stars as their selection was slightly lacking (but on par /​better than the competition). Thanks for your patience and great customer service skills!

Customer service was great! Prices were good too. The staff here was super helpful, kind, and attentive. Recommend it :)

I have been to this location twice, I’m part of a wedding party and so first was to get measured and reserve my tuxedo. The second visit was for the final fitting and pickup of my tuxedo. Both times I was greeted immediately upon entering the store and the staff that took care of my measurements/​fittings, etc. were very helpful and knowledgeable. They are good at providing friendly and attentive customer service. I was there with friends on my second visit and they even had a tailor onsite late in the evening to make final alterations within minutes.
Men’s Warehouse is the go-​to for your special event rentals and their products to buy are also pretty nice. I was happy with the quality of products, ease of doing business, and customer service.

After coming here with my boyfriend on a Thursday (2 days before the wedding) and finding out that his tux was ready for pickup in Northridge (50 miles away) instead of Irvine, the sales associate gave him 2 options: 1) to re-​do the entire order and have it ready for him to pick it up Saturday morning, or 2) for them to take what the have in-​stores, tailor everything to fit him, and have the items ready by Friday at noon for pick-​up. Option 1 would’ve worked, except here was the problem: we were leaving Friday night for the wedding. So, he opted for option 2, and they got everything they could find in stores and fitted him.
He got fitted, they told him he’d get a call the next day, we leave. About 30 minutes later, he gets a call saying that the sales associate called the regional manager, and that the regional manager would drive it down to a closer LA Men’s Warehouse. And from there, someone would drive it to the Irvine location, and have the tux ready by 5 PM on Friday. He agrees to this, since we weren’t leaving Irvine until 6 or 7 anyways. So, 5 PM rolls around, we head over to the Men’s Warehouse. The tux is there, and he tries it on. The pants are insanely long. I don’t get this: he was already fitted at the West Covina location, they took his measurements. How are they still long? Your tailors got lazy or something? So, they call out a tailor to fix his pants.
When my boyfriend got fitted 2 months ago, he paid a $ 40 down payment. So the remaining amount was $ 172. However, since the tux arrived late, and that he hadn’t gotten a phone call the first time around, he asked for a discount. The sales associate calls the manager over, and he was able to drop the price down to $ 130.
Overall, even after all the trouble the first sales associate went through to get the tux down to Irvine, and even after the discount, I wouldn’t recommend any Men’s Warehouse at all. Service is ehhhh and prices are high.

Customer care
The customer care could not be any worse. I purchased a white shirt, dress pants and a suite for my brothers wedding about 3 weeks ago. I’m a very small guy so everything was long and lose on me. The lady assured me that they could tailor to make them fit me. After the measurements I told them that my pants was still too loose. I could literally fit both my legs in each pant. The next day I returned with a model pant s and the tailor, the one with the horrendous teeth, would not listen to my request. He insisted that it was not the right style. After some heated argument he finally accepted my request to tailor my pants.
2 weeks later I came to pick up my clothes, the pants was not tailored according to my request. My shirt was overly long and I could not use it for the wedding. I had to bring the clothes to another tailor. After one look at me, he acknowledge that the pants were of the wrong size, they were too large on me. He also fixed my shirt to make the sleeves fit.
As for the white white shirt that I puchased, I found the exact same one at Macy and it was 30 bucks cheaper.
The employees at this Men’s Warehouse should be fired. They careless about the customers need and satisfaction.

Unhelpful and Expensive.
If you have to go to a mens wearhouse, skip this one. They were understaffed; I went in three times (fitting, pick up, return) and each time waited about 30 minutes before anyone could help me. When I thought my tux didn’t fit like it should, they had no sympathy and said I could buy it for $ 1100 if I wanted it tailored to me. When you rent the most expensive tux in the place for your brothers wedding, I expect it to at least fit.

I had a great experience here, the assistant manager Don helped me out and he was amazing! Great customer service and I felt like I was at home.

Set an appointment to meet with a sales person about a week ago. I was looking to rent a suit/​tux for my wedding coming up. I wanted a grey suit/​tux and when I asked to see their selection, they only had 2 to choice from. A Vera Wang suit that cost $ 250/​rental per day. $ 250? For a rental? And only 2 options to choose from?
The sales rep was not very helpful either. Walked in, walked out in a matter of 10 mins. Don’t waste your time going to this Men’s Playhouse… spend your money somewhere else!

I haven’t been on Unilocal for quite a while but I came back just to write this review of this terrible terrible store. It’s a long story but there’s a tl;dr version at the bottom.
—
I purchased a suit from men’s wearhouse in Anaheim Hills in 2009 for my wedding. They said I had lifetime alterations. I was a little skeptical but said ok. I didn’t keep the receipt, although I should have.
Earlier this week I called this store to see if I could get my suit altered. (I’ve lost some weight recently and my wife hated how I looked in this old suit.) The woman who answered the phone was less than helpful and seemed like she wanted to keep me from coming in. She said the only way they could alter it without a charge is if they had worked on it before. Since it was about 4 years ago, I don’t exactly remember, so I said can I bring the suit in so they can check the stitching.
I walk into the store later that day with my suit in hand and I can already see the woman sitting at the desk talking trash to her co-​worker. Ok I know that was an assumption but based on her body language it’s a very educated guess.
I ask her to look at the suit and she asks me to try it on. I do, and she sees that I need to adjust the hemming, waist, and the jacket. She quotes a price of around $ 45. I ask her why she won’t check to see what they’ve already altered. She sees in her computer that I purchased the suit in 2009, but it is not an itemized receipt so she doesn’t know what I paid for exactly.
It’s not my problem your system doesn’t keep good records. If you promise lifetime alterations on a suit, deliver on your promise.
Reluctantly she takes jacket then later the pants. Nothing done before on the jacket but they did work on the pants. She said they let it out about an inch before, and they could only let it out again. At this point I’m at «WTF» level. Seriously? I’m not stupid and that is a complete insult to my intelligence. You mean that you can’t undo what you’ve already done? When you just told me you could only work on what you had already touched?
I ask her why she can’t bring it in an inch or more, and she starts hemming and hawing.
Ok at this point I need to make a point about my personality — I am not the one to make a big deal and fight for my rights. That’s my wife. I’ll just smile and say ok and try to work with the person/​business. But this entire experience was just so ridiculous that I had to say something.
I asked her why she was being difficult and was not forthcoming with information. She denied it and kept BS’ing me so I took my suit and left.
I should say I went to the Santa Ana store, and the staff there was so much more helpful. They immediately said they’d fix the pants and adjust the hemming for no charge. They also kindly explained that since they couldn’t determine if they’d worked on the jacket that it’d be a $ 15 charge. I was ok with that (which is my normal personality. My wife would fight for that $ 15 haha). So ultimately I was treated MUCH better in Santa Ana.
—
TL;DR version: Worst customer service I’ve had in years. Tried to weasel out of a promise made and in so doing insulted my intelligence. Got far better treatment at Santa Ana store.
I also should mention I am in the market to buy a couple more suits and I DEFINITELY won’t be buying from men’s wearhouse because of this experience.

Let me first start off by saying… the people here who were in-​tune with my problems, were very nice, patient, and accommodating. However, based on the experience my brother and father had at OTHER locations… this place has got to take the cake on a lack of communication, and intelligence.
First off my brother was getting married. So he had a suit picked up… told me what suit to look for, and that he would pay for it when i got fitted. Piece of cake? So i register in at a 50R. No problem… visit the store, get it tailored… set to pick it up a week later and to our dismay…
THEY LOST THE SUIT. HOW DO YOU LOSE A SUIT? To make matters worse, in that model/​design it was the last 50R IN THE NATION. So while it took them a week to process this information that they had given my suit away. I had spoken to 2 managers, and the REGIONAL MANAGER STEPHANIE, whose first idea was to «WEAR A SIMILAR SUIT» to the wedding… YEAH… OK… since when is that acceptable? My brother drops over $ 4000 on suits, and that is the best you can come up with? Put me in a cheaper suit?
So the second Idea, was to wear a size 48, and they would pay for all the alterations to the suit. No problem… I can stand to lose a few inches here and there. so we get it done… My brother is less stressed… now I’m less stressed.
Get the 48 Ready… and they didn’t alter my pants at all. The Coat and Vest fit like a charm. but no one adjusted my pants. I get re-​tailored… and after a week (which seems to be their standard wait time, even though in the end, the MW in Arizona did my alterations in 1 day) the pants come back to me too short.
TOO SHORT??? ARE YOU SERIOUS? They said they can fix it… so I waited a week… get it back… AND THEY ARE THE SAME LENGTH AS THE WEEK BEFORE. On top of that, they left 0.125 INCHES FOR FUTURE ALTERATIONS (WHAT KIND OF TAILOR DOES THAT YOU OLD WHITE MAN!!!)
So My brother’s guy he’s been working with, tell’s me to send the entire suit to Arizona… flash forward to 1 day before the wedding day… They take the pants off another suit, i get fitted, and in 3 hours, they have it cut perfectly, fits good around the waist… and my brother and I are happy.
End story? THE TAILOR GAME AT THIS PLACE IS HORRIBLE, ON TOP OF WHAT COULD ONLY BE THE LEAST COMMUNICATIVE BRANCH EVER.
OH, the kicker? THEY STILL CHARGED ME FOR THE TAILORING… which i will fix when I get back to Irvine.

Yeah, the product on the racks is boxy and conservatively cut, but you’re in a Mens Wearhouse. The salespeople are very nice and do decently with limited tools.
The store should use less of their floor space on the suit equivalent of dad jeans and stock some contemporary/​aggressive cuts. Also, it would be cool if they honored the online store’s 50% off clearance coupon going on right now. So it goes.