Northpark Optometry

Dr. Paver is very kind, knowledgeable and efficient. Came in for an eye exam and she was able to tell me that I no longer have to wear a contact lens in my left eye, so awesome. She also knew about a way in which my insurance could cover my contact lens supply at no cost to me, so this was also amazing. I would absolutely recommend her to anyone I know.

Dishonest, deceitful, unprofessional, basically describes their new customer service. New owner Dr. Paver is great, but her staff is terrible!!! Purchased a pair of prescription sunglasses, once I tried to apply the $ 25 discount the office manager told me to show her proof of coupon which I did nowhere did it it say that it was not applicable with insurance. After discussing it further she said «fine it’s only $ 25». When I got them they where the lightest tint you can get for sunglasses. Not at all what I had purchased. I sent them back to get them redone. When I picked them up I ask if they are polarized the office manager said «no». Plus I won’t get my $ 80 refund for the polarization, because I had them redone at no charge. She really should have informed me of this before I sent them back.

Wow, awesome! Walked in just to get an eyeglass screw, and Liz promptly took my glasses in the back and fixed them for me, no charge! I didn’t mention that my husband is a customer or anything. They just repaired them to provide great service. So friendly and nice too.
Check in deal is pretty awesome — 30% off sunglasses. Didn’t get to take advantage of it, but I’ll be back when my husband is ready to buy.
And I love their Saturday hours too! I tried one other optometrist office first, and they were closed.

For the whole family! Great service and very passionate about our health. Complete exam with the latest technology. I really appreciate the Dr.‘s approach with the kids. Highly recommended.

I think this place changed ownership. We saw the new doctor here, Dr. Paver. She is very relaxed. My son had been having severe migraines including vomiting and trips to the ER for dehydration. Every year we ask the eye doctor could it be because my son is far-​sighted and straining. He already wears glasses for close work only. They always blow me off. The new doctor here didn’t blow me off. She said yes, he does seem to be straining when things get near. I pushed a little saying maybe we need more than just reading glasses to possibly solve the headache problem. She said we can try glasses to wear all of the time. Well, my fourth grade boy refused to wear them all of the time. Dr. Paver agreed to let him try contact lenses since I wear them and I am confident he can do it. He had to be able to put them in and take them out by himself to be able to take them home. Finally on the second visit he could do it. He hasn’t had a headache since. This means so much to our family. You have no idea how hard it is to have a child who is throwing up and feels miserable twice a week. Finally a doctor was willing to listen to us and at least try it!!! She was willing to try this with us. He put on the lenses and immediately said he saw a difference and wanted to wear them every day. He is lazy so I knew if they didn’t do anything he wouldn’t wear them. I give five stars based on that this doctor was willing to work with me and what I wanted to try. First she agreed to try a correction for the whole day and second she agreed to let him try contacts.
This place is kind of far for us since we live in Woodbridge but we enjoy Rita’s in the same parking lot every time we come so that makes everything worth it!

Do NOT go here if you need something other than a basic service such as getting an eye exam or getting prescription glasses. Dr. Tran is either a new doctor who doesn’t know what is going on or is just clueless in general. He doesn’t how to diagnose you and then gives you conflicting advice. I went twice. What a mistake. He was so unsure of himself, that he suggested that I go to a different vision center. He said he had made the call and they would call me to make an appt. When they did call me, they said that I can come in 2 months later. I can go on, but I won’t. Do yourself a service and find someone else.

Doctors were great with the exam for my kids and myself. Very unfriendly and not accommodating Staff. Exam happens once a year, but you got to deal with the office staff from getting an appt to getting lenses or glasses. I would not go back. Plenty of options in Irvine area.

My kids saw Dr. Tran. He was very friendly to the kids. I would have given more stars but I didn’t coz I have to take into account other areas like their service and how fast you get your prescription glasses. That’s where it went down. They said eyeglasses would be ready in 8 to 10 business days; it’s been 11 business days and we haven’t received the eyeglasses yet. They said to check in two more days if it comes in… so that’s 13 days. For eye exam alone their service is great. However, if you’re in a rush to get your prescription eyeglasses, think first before going here!

Great office, very friendly. I had an appointment with Dr Tran, he is very good, polite and extremely thorough. I am very pleased with my first visit.

Dr. Tran was very professional and kind. He is very self conscious and make sure to answer all the questions you have. Very helpful and provde excellent customer servce. One of the best optometry I have been so far!

Love this place! They are always so nice and welcoming. They use the best equipment and use all modern technology!

I recently moved here from out of state and my old eye doctor referred me to Dr. Lee. They got me in on really short notice and took great care of me. The customer service all around was excellent and I have definitely found my new eye doctor!

Wouldn’t go anyplace else. Dr. Charissa Lee and Dr. Long Tran are extremely knowledgable and are able to provide the best care for your eyes. I have seen both practitioners and not only are they thorough but very friendly/​personable and puts you at ease. Everything is always explained so you understand what is going on and the glasses and contacts I have received are spot on. The office is warm and inviting; it’s definitely a modern and up-​to-​date space. I can confidently say this is definitely a great place for all your optometry needs.

I received good, meticulous care from Dr. Tran for my eye injury.

Follow up was good

I’ve been a patient at Northpark Optometry for several years now. Dr. Tran and Dr. Lee are both amazing. They are both knowledgeable and skilled professionals. Most importantly, they are very thorough during exams and extremely patient when I had any questions.
I once had an issue with my vision that required immediate attention and did not have an appointment, but Dr. Lee managed to squeeze me in between appointments and had me on my way.
I can always count on receiving excellent service whenever I visit Northpark Optometry and highly recommend Dr. Tran and Dr. Lee to any of my friends!

Excellent experience! My wife and I have been going here for 2 years now. Both Doctors (Husband & Wife) are extremely welcoming and a pleasure to visit. They always spend plenty of time with you and do not rush through your appointments. The rest of the staff is amazing as well! I got regular glasses and sunglasses and love them both… Great selection. I really can’t see myself going anywhere else!

Essentially blind without glasses, Vic, affectionately known as Blondie should wear a magnifying glass around her neck the size of Flava Flav’s clock. Although, she has yet to take heed.
Blondie recommended Charissa Lee, O.D. and I knew that the recommendation would be solid as Blondie is often high maintenance, recalcitrant and cantankerous. As a matter of fact, I am certain that she will call me while foaming at the mouth upon reading this passage.
Dr. Lee is truly a class act. After examining my eyes she carefully narrated the details of my vision impairment and suggested tasks to improve my existing condition. She noted that my peripheral vision is fantastic… don’t all Asians have superior peripheral vision? I thought it was an evolutionary gift. *Tongue secured to cheek*
There are designer frames galore and I had a field day trying on various frames to accommodate my face. Between the examination and trying on various frames, the process took about 75 minutes.

Really great experience here.
After jumping around from optometrist to optometrist reminded me that if it’s not broken. don’t fix it! Dr. Lee was very bright and managed to answer any silly question I had. She was very clear with what I had to do, what was going to be done and what I needed to have done. Everything was great. She was very kind and welcoming and took out time to speak with me. I really appreciated her help and she made the process easy and clear. She also made me aware of the cost of every single test that I had to take or tests she offered me. I will review Dr Tran after I see him on Tuesday.

This husband-​wife team is a phenomenal duo! Talk about a dynamic couple! Not only are they both very personable and caring about your eye care needs, they both seem to be very well respected in their fields.
For the first time in my 12 years of wearing contacts, I was informed of a program that covered the total costs of my contacts (I’m –12.75, sufficiently blind without them) and Dr. Lee took care of everything; I hadn’t even asked! How nice for a change, that a business would take that extra step to save the consumer a few bucks!
Both Dr. Lee and Dr. Tran take the time to answer your questions without making you feel like you’re taking up too much of their time or you have to throw out questions quickly enough before they flit out of the room. All of their staff are friendly and helpful as well. The facilities are clean, modern, and offer equipment I haven’t seen in other offices before. They even have a fancy-​schmancy coffee/​tea machine, though I’ve never had to wait long enough to actually use it.
I can’t recommend this place enough!