Payless Shoesource

Went into the store at approximately 8:40pm Tuesday September 1^st. They close at 9pm.
Wasn’t greeted. I’m assuming because she figured I was making a return as I was holding a shoe box upon arrival. As soon as I told her what I wanted to do, she asked her fellow employee if she wanted to do the return, and she said no… started to feel a bit uncomfortable.
Transaction proceeds and the employee says the total returned would be $ 41 and some change. She just stares at me… I asked for a receipt and she points to the card reader. What the hell do you want me to do?! Say something!
Both the girls chuckle to themselves leaving me feeling very uncomfortable. She hands me the receipt and I politely say thank you.
Both employees ignored me during the transaction and had a side conversation almost the entire time I was at the register. Completely unprofessional. I really hope neither of them are a store manager.
Very disappointed with their service tonight.
It was a very awkward interaction with both employees. I’ve worked retail for many years. The standard greeting and thanking the customer for coming in would have been better than these two girls.
I love payless and have been shopping at their stores since I was a kid. Always my go to store. After this experience, I will shop at a different location from now on.

«You don’t have to buy it!»
I certainly don’t have to shop here either. I came here today at 11am looking for some baby shoes. Found a pair but they were filthy on the soles. Like they were worn about 7 – 8 times and returned because the baby got too big for the shoes.
I asked the clerk for 10% off because of the apparent wear & tear and dirt on the shoes. She said, out of the question! Kids shoes are like that!
You mean used, dirty and worn? I didn’t know I was shopping at a 2^nd hand shoe store but this information is good to know. Rent your shoes at Payless and return them a month later when they don’t fit.
Not sure why I got an attitude. If she couldn’t give me 10% off, I asked her if she can clean the shoes or give me some cleaner.
Her response was, «You don’t have to buy them.»
That’s correct, I will buy them at Amazon. Then Payless will be crying about people who go into the stores and «showrooming» their merchandise.

Walked in the store and there were no employees to be found… Just a woman speaking very loudly on her cell phone. Once I found the shoes I wanted to purchase, I walked to the register and proceeded to wait for help. Who walks up to help me? The woman who was yelling on her cell phone. Now she is arguing with a customer ahead of me and telling her «buying this many shoes is unhealthy». So very unprofessional and I will never return to this location.

They had the shoes I went in for on display that said $ 29. They rang up for $ 53. I pointed out that even their window display has a tag on them showing $ 29. He said they are already marked down from $ 59, but he could give me 20% off. I told him no, the advertised price is $ 29. The 20% off was still $ 42. I picked up the shoe in the display that had a big tag attached to it saying it was $ 29. He said that it must be marked wrong and he could only give 20% off. Needless to say I walked out without the shoes.

They have shoes in all sizes, the store was tidy and didn’t have shoes thrown about, the employees made sure I knew where they were but left me alone to browse, and once I was ready to pay they were behind the counter to finish assisting me. All in all this place is doing it’s job and made the trip as least frustrating as possible.

I had a great experience here last week. I needed to buy shoes for working in a restaurant, and the employee (who I believe was the manager) was extremely friendly and helpful. She was very attentive and helped me find the perfect pair of shoes for work, and also helped me buy some socks with their current deal on socks. I was impressed with how friendly both she and the cashier were, especially for it being about 8:15 pm and close to closing time.
I highly recommend this Payless location!

Small, not a huge selection. And when I went recently they closed at 6pm, I got there at 6:10 not knowing what time they closed and lady completely shooed me away. If ur closed lock the door! Rude.

Shoe selection is that big here, but the service is just amazing!
I went in looking for work shoes; I work in a restaurant so I was looking for mary-​janes, comfort and non slip grip. The sales associate Vincent, was a HUGE help in my shopping experience. He definitely took care of me. I told him the style I was looking for and he gave me a brochure of all the styles of the one brand they always sell that is specifically work lots of standing and non slip… I think it’s called safety step… Something along those lines. Well they didn’t carry the size I needed or the shoe I wanted. So Vincent researched around the area to see if any local store around the area carried that shoe in that size. Luckily he found a store close by… He said if he couldn’t find anything local, he would just order the shoe and have it shipped to the store.
His service deserves 5-​stars. He was genuinely concerned and wanted to make sure I got the right pair of shoes!

Very helpful service and pretty decent selection of shoes. Will shop here again!