Plummers

Really not a fan of the style of furniture.
It is all rather small and low, made more for short people or if you have a small apartment.
Prices are a bit high, the Scandinavian style reminds me too much of Ikea just at a much higher price.
Ok, but just not for me or my family.

For years, we purchased from Plummers, now Sandinavian Designs for the great quality and classy taste.
Today, I had another great experience. Steve, the manager, went out of his way to help me. I loved a clearance stool, but it was the last one. I needed three of them. Steve looked on line, called other stores, when he found one, he asked the other store to text him a picture to see the condition of the «as is» stool for me.
If it was a $ 5000 sofa, I would expect that excellent service. BUT Steve worked for a long time for my $ 89 stool.
Thank you Plummers, thank you Steve, A+ customer service.
We will come back of course.

Amazing customer service! My 90 year old dad wanted to replace his stressless chair. The new one was too hard for him to push back, only because it was new and the mechanism was stiff. I contacted the store and Brian kindly drove over to my dad’s house after work to fix it. The next day he allowed me to exchange the chair for one with a looser mechanism. Because it was the floor model he even gave me a discount. Brian went way beyond his job description to make sure my dad was comfortable.

They have essentially raised their prices over the last few months anywhere from 20 or more percent. Even with their «sales», items cost more after discount than they did in the Spring. Spend your dollar at Room and Board or Crate and get the integrity you deserve from a furniture supplier.

Be careful not to buy furniture from this store. The salesperson doesn’t know what he is talking about and purely deceiving and dishonest. I bought a furniture with a partial credit for a defective merchandise. I ask the Indian salesperson of was dealing with us if they can pick up the defective item when they deliver the new sofa. He adamantly said NO and they don’ t want it. He also said that if he can convince the delivery company, I have to pay an additional $ 95.00. I told him I don’t want to pay the $ 95.00 just to get rid of a defective sofa that they sold me. I decided to just donate it to Goodwill so that they can fix it and then sell it. When they delivered the new sofa they said they want the old sofa. When I reminded them of the previous conversation they became upset and insistent to get the old sofa. The talked to the salesperson over the phone and he denied the previous agreement. This shows how UNPROFESSIONAL the people working in this company are. Deceitful and dishonest.

Plummers is soooo sexy. I love their furniture. It’s a mix of modern, classic and timeless pieces. Their quality is better than other furniture stores in my opinion. We bought our bedroom furniture, dining table and living room set at another location 4 years ago and they are still good as new. Their prices are quite high compare to Ashleys and Living Spaces, but it’s worth it for us.
We came in looking for a dresser drawer that would match our bedroom set and we were surprise to find the same bedroom set we had from years ago. We purchased one and we were so happy.
This location has great customer service. The staff who helped us was not pushy. He let us look around and was happy to help us when we were ready!

They do have really nice furniture but most of the pieces are only available 2 – 6 months after order. It if you’re looking for a specific size bed they won’t have it at all. It’s really tough to tell which pieces are in stock. I feel like I wasted half of my day oogling over pieces I couldn’t have.

4 stars based on Bee’s customer service! Would have been 5 but another sales person wasn’t helpful. Thanks Bee for calling every Plummers in the SoCal area looking for those clearance chairs!

Bottom line: If you want to have to search and beg to spend money, this is the place for you. If you want to be a repeat customer and then be ignored, this is also the place for you.
We bought a dining table here — nobody came to help, we flagged someone down and bought it. Ok whatever, we liked the table.
We came to buy a stand up desk — nobody came, again we had to look for someone. We flag a person down and he was nice and answered our questions. We continued looking and decided to buy it but couldn’t find that person again so we just went to the front desk and bought it.
I came here by myself this 3^rd time and was about to buy 2 dressers. I was looking at the dressers for a long while and nobody came by. I went to the sales desk. There was only one guy there and he was helping someone. There was also another customer there that looks like she had been waiting for a long time. The sales person didn’t acknowledge either of us until she went up to him and ASKED him to call for more sales people. He did, no one came. Finally he finished the transaction with the other couple and went to help the other lady. No one else was going to come — all I wanted to do was them to take my money but nope. So I decided — forget it. Why should I BEG for someone to take my money? If you can’t have enough staff around, maybe you should provide a kiosk or something so people low maintenance like me who just wanted to buy things can just give you money without you doing anything? But no, I guess they just really don’t want your money.
Thanks for wasting my time. This is it. I rather NOT have furniture than to spend it here.

Brian was suppose to come look at my mattress on a Saturday. He completely bailed on me and didn’t even call to say he wouldn’t make it. I called the manager and there was no apology. Just that they don’t usually schedule these appointments on Saturday. Well, guess what? Brian did schedule it on Saturday and was a no-​show.
Hey, Brian, thanks for ruining my plans for Saturday because you decided to be a flake.
I was made another appointment for a Thursday. Brian shows up. He’s rude and unprofessional. Not once did he apologize for being a no-​show. I asked him a few questions and he was so rude and extremely unhelpful. He says he’s only doing what they told him to do. He did not go above and beyond in helping and he’s on the clients side and doesn’t want anyone to get a replacement mattress. I told him things that were wrong and he said what do you want me to do? If I’m telling you what’s wrong, wouldn’t you as the «experienced» employee know what you should take pictures of? Brian is truly a terrible person!
I called the manager Finn at the LA location to talk to him about Brian while he was here, but he wasn’t available. I was transferred to the warehouse manager. He knew absolutely nothing about my situation and was pretty useless. He talked to Brian on MY phone and Brian says here, take this number down. Gives the manager his number and says call me in 10 minutes and I’ll tell you about this situation. Just the way he said it, was so wrong and rubbed me the wrong way. He was in my home, using my phone and is telling someone he’s about to trash talk me.
DO NOT shop here. Take your business elsewhere. They will not help you and they make it very obvious they are on the client side.

Great European furniture at affordable prices and amazing customer service!
Over the years we have been buying most of our furniture at Plummers and we could not be happier. We furnished all three homes we bought in the past 15 years with furniture from Plummers — no matter the style, and we kept getting compliments on the furniture!!!
Besides the great quality and nice design furniture, it is also refreshing to see that customer service has been getting even better through the years.
We recently noticed that for a sofa and love seat we purchased from Plummers a few years ago, the veneer started peeling off a bit at edges. We called Steve D., the store manager, and he offered to replace the older moulding that was peeling off with the new kind of moulding which is solid wood, at no cost to us except installation.
We worked directly with Brian, the warehouse manager, who kept us informed all along and provided us with updates.
We could not think of better customer service. What an amazing store and what a pleasure to deal with them!!!
Hats off to you, Plummers Irvine!

Over the past week, my husband and I have been shopping for a sectional and dining table with chairs. I think we covered just about every furniture store from HB to Irvine and lucky for us, our last stop was Plummers in Irvine! We were greeted when we walked in the door and asked if we need assistance finding anything… the one thing I appreciated was the sales rep didn’t hound us the entire time! She let us do our thing and make several rounds in the store. Once we had questions on particular pieces, she gave us her full attention. She knew her products and if by chance she had to look something up… she was quick, thorough and professional! THANK YOU Bee!!!
We are very happy with our selection and it looks fantastic in our home, we plan on coming back for a few more things! Great variety and affordable prices no matter what your budget is! Did I say… THANK YOU Bee!!! Your customer service is 5*!

Although I am a Interior Designer, I really don’t believe in paying outrageous prices for furniture unless it is a collector’s piece like Eames, Le Corbusier, etc.
I like changing out my furniture every so often so I really don’t believe in paying an arm and a leg for something I will only keep for so long. This is why I like Plummers. Their furniture has clean lines and the prices are very reasonable.
You can find European modern and also traditional designs so they do offer a broad variety of styles to choose from. The store is not as big as a Ikea store but it is nicely sectioned and easy to navigate.
The quality is acceptable for most pieces and so are the prices. I recently purchased a console table for my foyer and I loved it! It was pretty easy to assemble and it looks way more than what I paid for.
Their home office section is also great! I have furnished my entire home office with Plummers furniture and it still looks brand new even after 4 yrs of everyday use.
If you are shopping for mid range furniture this is a great place to visit. They also carry decorative items, paintings, lamps, rugs etc.
The customer service lacks a little warmth but nothing to complain about.

After months of research and multiple visits to many couch places, my husband and I decided on Plummers. We love the quality of our couches and the delivery men were great! The people in the store were «somewhat» helpful. but we managed.

i received a coupon in my mailbox for a free vase i would otherwise pay $ 29. they have three different kinds. i chose the triangle shaped one since its the most unique and unusual out of the three options. its very pretty and its a nice addition to my living room. just need to get a nice and beautiful flower to make my living room more lively.
they have quite alot of furniture (i.e. sofa) to choose from. not cheap but may worth visiting.
customer service is a bit lacking and ignorant here.
their hours are 9−7pm (m-​f), 10−6pm (sat), and 10−5pm (sun).

Shop at Plummers again. This time we bought a leather couch and two chairs.
The selection is contemporary and modern, just as we like it. The quality in the past has been excellent. These pieces were special order, so we have to wait to see if they too are great. Excited to get them …

Out of all the Plummers I have visited, the Irvine location was well laid out and I found suitable furniture for a 1bedroom apartment in less than 2 hours. I must credit Bee who deserves 10 stars for her patience and practical advise. Not only did she read my mind as to my budget and style, Bee also kindly followed up via email on other ideas. Her goal was to service not to sell. In the end her caring level of customer service gave me confidence and inspiration to buy exactly what was needed. Bee was not only a fantastic sales adviser, but a decorator as well.
The range and quality of furniture was a plus so that I could budget accordingly. I bought the basics below budget and was able to add decorative touches,

We’ve been to a few other furniture stores, but I think Plummers had the most modern-​looking furniture.
It’s a little more expensive than other places we’ve been to, but the quality does seem better.
I like how the interior doesn’t look cluttered. The furniture is displayed similarly to Ikea — you can actually envision what it would look like in your home. It doesn’t look like a sofa parking lot.
We were greeted by someone behind the counter, but during the whole time we were there, no one helped us. I was fine with that because there’s nothing more annoying than being shadowed by some salesperson.
If you like modern style and have the money to spend on it, then I’d definitely recommend going to Plummers.

This place really needs more salespeople on the floor. Seriously. It took us three trips when we were finally able to corner a salesperson to help us out. And he looked like the only since the other girls just stand behind the counter and ignore people. They did kindly lend us a measuring tape one day when we forgot our though!
Sad to say, we did end up buying a couch from them. I sacrificed service over my immense desire for the beautiful two-​toned Cepella couch. Not something I usually do but I was in love.
Our salesperson was rather bland and inexpressive. No smile, no congrats, no excitement. He was basically just our order taker and answered a few questions. It wasn’t until we were at the counter placing our order and signing papers when he told us the couch would take 3 – 6 months. THREE TO SIX MONTHS. Crazy… it doesn’t even take that long at ZGallerie.
Anyway, we still went ahead with it. It’s just furniture — we only come once every few years when we need something or see something we need and like. They do have great designs and some pieces are bargain-​priced so maybe it is worth the sacrifice in service.

If you ever shop at Ikea, you should give Plummers a try. WAY less frustrating!
I think of Plummers as a notch or two above Ikea.
Most of their furniture is pretty modern with simple, clean lines.
Pricing on most stuff is pretty reasonable. Not as cheap as Ikea, but better quality.
I have bought two bedroom sets from Plummers. One I even hauled to my house in Arizona because we couldn’t find any modern furniture in the local area out there.
Service is good. They clearly work on commission, but don’t hover over you too much!
You can p/​u or pay for local delivery. One of the bed frames had some small scratches on it. They offered to knock off a couple hundred dollars and we were able to fix it with a dark colored marker. Not a big deal.
Furniture is boxed, with some assembly required. But NOT like Ikea where it is an all day ‘project in a box’!!
12 locations in Southern CA.
Stores are called ‘Scandinavian Designs’ in Northern CA.
FYI–
Cantoni is right next door. Shop there first and then you’ll feel like they are GIVING AWAY the stuff at Plummers! =)