Premier One Insurance Services

Very poor customer service, I requested to speak to a manager to complain about a employee (steven) 2 weeks ago!!! no one ever called what a joke! I guess the apple doesn’t fall far from the tree.

First let me say that I am a client, and I work for this firm. I would like to address Darrel H’s review:
We are not the insurance carrier, so we do not control the insurance company’s rate increases– We have nothing to do with that. Sorry your rates went up. But it is the client’s responsibility to call about any rate increases and to manage their own policy, not ours! We can assist when you call in, but it is really your responsibility in the end. Second, «Notices of Cancellation» are always mailed ahead of time from the insurance company to the insured to notify them of any impending cancellation, along with the reason.
Other than that, I have both my policies placed through this Agency with Mercury Insurance and Kemper Insurance, and everything is fine. Just trying to set the record straight here a little.

Such poor service I changed brokers. Price doesnt matter, I prefer State Farm. After I already paid in full for coverage, received a quote for renewal on my car and it immediately went up, not on my renewal date. The broker never called me and the company cancelled me even before i decided what i wanted to do. I drove around uninsured for over 2 weeks. I have never ever been treated so poorly by a company. Even the DMV treats me better than them.

I’ve been doing business with them for over 10 years and they are very responsive to my questions and helpful in selecting proper coverage and insurance products. I use them for my auto, home owner, condo, and umbrella policy. John and his staff provide very personalized and friendly service.