Quest Diagnostics

So here’s the thing — From now on, I’m going to be requesting a phlebotomist, any phlebotomist, but the male who works behind the counter. This is the second time I have visited this place and had to deal with that man bruising my arm like someone slammed a sledgehammer down in the crook of my elbow.
The ladies behind the front counter are pleasant and easy to work with.
Make sure you’ve made an appointment if you’re not interested in sitting and waiting for up to half an hour.
And seriously guys, do not let the guy behind the counter touch you. I lodged a formal complaint about him once before for the ridiculous bruise he left on my arm, and it seems that he’s still working there and performing to the same abysmal standards.
Very important note: You should not have a solid, fist-​sized purple mass on your arm after having blood drawn unless you have a pre-​existing condition that can predict it. I do not.

I wish I can put a negative star. The absolute worst lab on the planet. So rude. The lady in the front needs to be fired immediately. They make you sit there forever without any updates. Everyone that walks in, her only greeting is «it’s gonna be a long wait!» F off lady. Get a different job if you are so miserable.

Won’t come again. A long wait… One hour and a half to wait to have a blood test! The lady Hoa drew my blood was a very unhappy woman! I think she really need to learn to be friendly and respectful! Shame on her! No wander I see other complaints about her.

5 stars for phlebotomist Hida, 0 stars for front office.
I was very disappointed with the service I received with the front desk staff. I walked in and the woman sitting there, (I believe her name was Hao) did not acknowledge me whatsoever. I said Hi and she continued to stare at her computer. I assumed I was to write my name on the clipboard, which I did and then sat down. She then asked for my insurance information and asked if I had an appointment, which I did but seemed annoyed that I wrote my name on the «walk in» sheet instead of the «appointment» sheet, although there was no direction. After she took my information she asked if I had visited before, and when I told her it was my first time she again seemed even more irritated. Once I was asked to verify my name by the phlebotomist Hina, (who is amazing) I realized a part of my last name was missing. She had to ask the front desk to change it before proceeding and I could overhear Hao arguing that she did it correctly and it was in fact my middle name that was left off… I think I know what is my last name and what is my middle name! All together Hina made the experience painless and found my tiny vein no problem, she is great! But the lack of customer service that occurred in the front office was unacceptable.
Oh and MAKE AN APPOINTMENT!

Not one particular ALL Quest — NIGHTMARE. Need to find different lab to use. It’s always something. They cut back on the people that work there. Their poor employees, it’s like working in a sweat shop in China. There are 100 people waiting and they have 2 people drawing. Employee’s are so rushed to help customers, that’s when mistakes are made. Not a good working environment. Usually nice people that work there. Although one guy jabbed me so hard with the needle, it hurt so bad and then I was black and blue. They are usually gentle.
My husband had to go on a Saturday, the lady on the phone told him 2 wrong places to go to, they were not open. She gave him the wrong address numbers too. When he finally got to one that was open on a Sat. there were 20 people already in line. Their online hours are not up-​to-​date.
Yes, if you have to go there be sure to have an appointment or you will wait FOREVER. HOURS.
They should list the hours OUTSIDE the building so you can drive by and check.

Been here the 2^nd time. The first time i thought the front desk staff were a little rude. Today, I had no appointment. I walked in and saw about 10 people waiting. The front desk staff greeted me with a smiling face and said ‘good morning’ (makes a difference). I asked how long’s the wait for a walk-​in and she said about 45mins (which Im okay with). The wait wasnt that long actually. I felt i was in/​out compared to the first time I went and I had an appt that time.
The phlebotomist was good. I was NPO and cold so I was expecting my veins will be difficult to find but he only stuck me once and didnt have to «fish» around for my veins.
Quick tip: Make sure you have your MD orders and insurance ready.

Wish I had read the reviews first. Had to go here because it’s «in plan». I show up at 1030 one person in waiting room nobody at desk. A woman walks up and before I can ask she says we are going to lunch let me see what you got. Nope can’t do that right now nope can’t do that. Is this the only day you can do it?. Who cares right it’s only our health and lives these lab draws are for. Plan a different place. It’s obvious by these reviews as well as my own experience, that your health and your needs are last on their priority list.

Make an appointment. I can’t emphasize that enough. Make an appointment online before you go!
I’ve been to this center for blood work 6 or 7 times now. If you make an appointment you’ll only find yourself waiting 15 minutes rather than the 90 to 120 minutes you’ll wait if you are a walk-​in. I’ve had varied experiences with the different phlebotomists (a mix of 2 and 4 star experiences) — some are personable and are good with the needle and others are dour and will bruise you. I understand it’s probably a tedious job and I sincerely appreciate the ones who can still manage a smile and act like they care.
The waiting room is too small and people are packed in like sardines in a can. It bothers me to be rubbing elbows with a coughing stranger who I’m certain has a contagious jungle disease. Bring something to read or have cell phone in hand to entertain yourself; you’ll spend some time waiting, the length of which depends on whether you make an appointment or not.

Always short staffed and do not know what to communicate to the patient. It’s 2pm and I am still waiting to get my blood drawn. Oh, not to mention I am still fasting since last night. Would never recommend it to anybody!

This review is for my phlebotomist Hina. She is very positive and cheerful even with so many blood to draw. She couldn’t find a good vein so she pulled from the top of my hand. I was nervous as it is usually painful when drawn from there but she was really great! No pain. I would recommend her for your blood being drawn.
As for the front staff they were ok. The wait was a out 2 hrs and it is packed. People were angry but since i am used to quest i know its a long wait so it wasn’t too bad as i played my iphone game.

If you have time to waste, try calling them on the phone. They have a phone system that NEVER lets you talk with a human, no matter what option you push.

Excellent quick painless. I was a walk in. Full waiting room. Walked out an hour later.

I had no choice to come here for due to my blood test… Receptionist was ok… But who took my blood was so rude. She hided her name tug so I don’t know her name but she was Asian and I think she was Vietnamese and old lady. She was so unfriendly and very unhappy person. She really sucks too for took my blood. I got bruises and it really hurts. I would not come back ever again.

I took my son today for a lab today and had an horrible experience. The people work here are not the happiest people on earth, which I don’t care. But when it comes to doing their job, they are horrible horrible and horrible.
They are so unprofessional. They can’t even keep track of sign in list. to cover that they lie lie and lie.
I didn’t know,
I didn’t hear
I wasn’t here etc.
They made us wait over 45 mins, even we were first in line. The receptionist and blood lady who tried to drew my 5 years old son’s blood twice, couldn’t do it. and went to get her friend’s help, looked so unprofessional! I asked her if she knew what she is doing, she couldn’t even answer and ran away to get ‘help’ from her friend. They another person came and told us try a different location! Are you kidding me? If you CAN’T OR NOT CAPABLE OF DOING IT, why did you even try, and poked my son’s arm twice?
Stay away from this location!

The women working at quest are so so kind! And i got in and out pretty quickly! I had a prescription for a Ua/​uc and got it filled there. Everyone was so friendly and made the experience pleasant!

Worst service ever, they staff one receptionist and one blood person, ridiculous to wait two hours in a suburban area for service for walk in. How more people quest!

So this rating is for the phlebotomist who drew my blood this morning… I barely felt the needle and she was done with me before I even realized she had started! Now I think that’s amazing! She was the only little slightly older Asian Lady there and she was quick and no-​nonsense but as soon as I thanked her and told her she was the best phlebotomist I’ve ever had, it put a big smile on her face.
This place is crazy busy, even though their website says they are open at 7am I learned today they are actually open at 6am (until further notice) So imagine my surprise when I showed up at 7:05am and had 14 people ahead of me! They told me it would be about an hour wait since I was a walk-​in with no appt. After the paperwork was taken care of and I was called in, I think the overall time was about 1.5 hours. For a busy place they were pretty efficient and as polite as they could be under the circumstances, I did not have a bad experience overall. But it would have been nice to have accurate info on their website or even when calling their automated lines about their business hours. Make an appt everyone! You get priority over the walk-​ins and ask for the Asian phlebotomist!

Front desk lady was rude and unhelpful. The one star is because I was told there was going to be a 45+ min wait (I was a walk in) and it only took about 20 min. If you’re trying to get in and out quickly though, make sure you make an appointment (online or by phone only, can’t make appointments at the office).
I got put with the Asian phlebotomist. She was pretty rude as well, I kept trying to ask her questions regarding my labs and she would get angry at me. First of all, she took 15 minutes just to find a vein (which I’m fine with, so long as she does a good job taking the blood). I thought the bad part would be over as soon as she stuck the needle in my arm, but that was just the beginning of my problems with her. She constantly moved the needle in my arm saying that nothing was coming out and that my blood had stopped flowing (?!). She proceeded to remove that needle and look for a vein in the other arm. After another 5 minutes or so, she poked me in that arm as well and after moving it around in my arm a bunch, again my blood «stopped flowing.» (And before anyone says it might be my blood or my veins, I have had many blood tests in the past with zero problems whatsoever)
At that point, I got angry and asked for another phlebotomist. The new lady was Hina, and she was such a sweetheart. She got the needle in quickly (it was my hand at this point as both of my arms were already used), and was able to draw my blood relatively quickly. And get this, my blood didn’t stop flowing!
If you get stuck with the Asian lady, ask for a different person! It’s been nearly three hours and I can barely move my arms because they hurt so badly.

Better than I expected! I got worried reading all the bad reviews. I didn’t get a chance to make an appointment for my blood test, I showed up at 11:30 AM and was out the door and done by 12:30 PM.
The waiting room was pretty small and there were a lot of people there. Despite the offices lunch break is at noon they said once you’re in the waiting room they will take care of you but they do lock the doors so no one else can come in. I turned in my doctor’s order form and insurance card.
Once we entered there are 4 stalls for blood drawing. The tech was good, did 8 vials of blood for me. Very steady hands, no bruises.

This is one of those businesses where its hit or miss, there is no grey area. If you go in, have no problems, and blood is drawn, and results are sent on time, That’s worthy of 4 Stars in my opinion.
First off, they must have had an all-​hands meeting, because all the problems stated before, I never encountered. The young woman in the front had issues with my lab orders being LabCorp, but I’ve always done my labs at Quest, she basically took care of it by talking to my Physician. She didn’t have to, she could have sent me to LabCorp, but she chose to help me. A+
My Phlebotomist was Dharmesh, nice guy, found my vein real quick, and drew blood real quick. Painless, effortless, efficient… AND I HATE NEEDLES.
My only critique would be to hire more than 3 people for a shift. This is a management/​corporate issue though, not the employees problems. If they just had 1 more person (even an intern!), it could eliminated a lot of stress, which is where I could see these problems stated below could happen. It’s a stressful job! So big ups to those guys.