RealtyTrac

From a Realtor’s perspective, this company provides outdated property information. There are better sites out there with more up-​to-​date information. Not only that, they have terrible customer service. I cancelled my subscription last month, and I am still waiting for the agreed-​upon refund. Today when I called, after I expressed my complaints, they left me on hold for 10 minutes before I finally hung up.

I have been using RealtyTrac for the last 6 months and have found it to have the most accurate and up-​to-​date information available online. My account manager is excellent (Art) and with all the companies out there to choose from, this one gave the best information, setup and customer service. I’d give them a GREAT thumbs up!

Save your money. I paid $ 50 to reactivate my account, went to look for foreclosures in a particular city in my area, and the only data I found was two to three years old. I Googled the addresses and most of them were off market or had already changed hands and were listed at full price. Waste of time, you’re better off to check the bank websites or the civil case docket in your local courthouse.

Horrible horrible site. User un-​friendly doesn’t even begin to describe this ‘website’. Emailed customer support to cancel the «free trial». They respond instantly with automated bs. Surprisingly I got an actual email from a real person within a few hours (the only positive). But they informed me that they lack ‘authorization’ to cancel a free trial and that I would have to call ‘customer support’. I would rather shave with broken and rusty rebar than use their automated phone system ever again. After 11 attempts to reach a live person I gave up. Hung up on every single time. If I could negative stars I would. Charges will be disputed and I will file with the BBB.

Just from a technology standpoint, the site is garbage. It feels glitchy and takes forever to load, the foreclosure/​auction type listings are out of date and it just really provided zero value. Lastly, you have to CALL to cancel your membership… come on… I believe it’s 2015 and you essentially are a tech company! I do see how that makes them money though, I remember seeing that when I wanted to cancel, it was after hours then I forgot about it and didn’t think about it again until I saw I was billed again haha… so, good job RealtyTrac… classy way to make money.

Almost all of the good reviews on this page are from people in Irvine, CA (company HQ) and they all awkwardly refer to customer service representatives by name; as if normal people remember that… I am giving this company a 1 star rating for their obvious attempt to fluff their reviews.
Also, yes, read the fine print. You are going to be charged $ 50.

Shady company to work with. Poor service with sneaky charges.

Awesome — just needed to find out if one specific property was in foreclosure — took less than 10 minutes and less than 20 seconds to get my acct canceled with an email confirmation number! RealtyTrac updates it’s information on properties twice daily so rest assured, that you are getting updated information as it is recorded in the county registrar recorders office.

Anthony (Vela)‘s customer service was outstanding, I look forward to earning the money that will allow me to spend more time on the site.

I signed up for a free trial on Realty Trac as I was interested in foreclosing houses. I was having some trouble with my account and needed assistance. The first person I spoke with I did not get very far with. I called back and Carolyn Martin was the one that helped me get my account resolved. I got great service from her and got the issue resolved. When I am ready to buy a house I will be contacting her first!

Scam alert–
This company’s business model is largely based on offering a bogus «7 day ‘Free’ Trial’ – and then making it difficult to cancel, and repeatedly charging customers $ 49.95 a month for their Real Estate information services which, incidentally, are lackluster, outdated and incomplete, or available elsewhere at lower or no cost. Bad customer service, the reps are clearly trained to be non-​responsive. RealtyTrac is a class-​action lawsuit waiting to happen.

I signed up for the Free 7 day membership.
. After about a weeks or so researching the site I decided against trying to buy in the South Bay, LA after I spoke to a Realtor that replied to my inquiry. I wanted to live near the beach but those properties are rare to come by. Perhaps down the road if I decide to be more reasonable. I called to cancel my monthly membership but was told that they do not pro-​rate. The very nice young lady, understanding my frustration, realized that I did not use the service and got my fee refund. I am happy once again.
I will use this Irvine based company in the future as there is a TON of info here if you are ever trying to buy a foreclosure, an auction etc…

terrible customer service. spoke to a their rep who transferred me to his boss who’s customer service skills were beyond terrible. do yourself a favor and walk away, even the free trial isn’t worth it. website is difficult to use and has dated info. complete and total waste of my time and money. i cancelled 1 day after the 24 hour period and they charged me the full $ 50 and do not want to refund. again, horrible customer service.

RealtyTrace gave a lot of WRONG INFORMATION. They also refused to change the info. I have tried to contacted their customer service representatives for over 6 months via E-​mail and cell phone. Yet, no one was willing to help to correct the info. DO NOT use RealtyTrac, people there are SOOOOOO IRRESPONSIBLE. Worst service and totally wrong info.

This a PERFECT example of a rip-​off company, designed to pray upon consumers! Their process of insisting on anyone wishing to even peek at their site requires that individual to «sign up» with credit card requirement. Since they never contact you. it is easy to forget about the $ 49 monthly (invisible) charge.
I had the very unfortunate experience on signing up for one, single peek. I just discovered that I have been charged for their «service» for seven months, even though I only used it that once. BEWARE! Their rep who reluctantly reimbursed the maximum amount of three months, indicated that he gets at least one call each day just like mine!
I CANNOT IMAGINE ANYONE (except company employees!) providing any thing positive to say about this blood-​thirsty company. Anyone else out there invested in a class-​action to slow this shoddy group down? I’m game!
DO NOT EVEN THINK ABOUT USING THIS HORRID COMPANY! GO SOMEWHERE ELSE!

I used to subscribe to this service years ago. Looked into it again. I think not.
Funny how all the positive reviews are in California (like the company.) It must be employee bonus time in Irvine. :-)

USER BEWARE! TOTAL SCAM.
I signed up for the 7 day trial and almost immediately a $ 50 charge showed up on my card, also ther service was useless.
I tried to get them to cancel the charge and told them their information on what would happen during the trial was very misleading. The agent argued with me and then hung up on me.
Stay away from this service entirely. Too many reports of scam billing despite customer’s wishes.

Not that thrilled.
What drew me in:
At first, thought the site was attractive. I loved being able to see so many options out there.
What I didn’t like:
–All of a sudden I had literally 10 calls a day from Real Estate Agents. I had to change the outgoing message on my cell phone!
–The place that I found on the website was perfect in every way, but it was only after I arrived and fell in love that they told me about a $ 900 a month LAND LEASE! Now that WASN’T on the posting!
–When I signed up for the free trial. Of course, I didn’t read the fine print! Flabbergasted by the $ 50.00 NON Refundable monthly charge. OMG!
–Knowing that I was in the wrong for not paying more attention, I called in to cancel, that wasn’t a good experience:
The agent who helped me, sounded very scripted. When I explained of my shock to see the charges she reminded me that it was clearly stated in the sign up and a separate E-​Mail was sent.
There was an underlining tone in her voice that was telling me: You are an idiot. C’mon I NEVER saw in clear print they were going to charge $ 50 a month! Thats outrageous! For a website!?! I already felt stupid because I was too busy to cancel after the 1^st month automated withdrawal. I’m now not only a busy mom but a broke one out $ 100
The agent I spoke to said that to accommodate she was going to give me an additional month free. How does that help me!?! It’s been two months, I already found a place.
Thanks for nothing: (

Garbage. Even if their services were OK, I can’t write a positive review because the inability to cancel online. If you sign up for a free trial, you have to call to cancel. So easy to sign me up, then put me on hold to cancel… Hmmmmm. Really?
In regards to the services, the volume of current listings wasn’t that good compared to the free sites. There also didn’t seem to be more distressed listings than you’d find elsewhere. Next time, I’ll keep my bank card in my wallet, and use other sources.

I have to say that RealtyTrac has helped me keep on top of the housing situation in my area. I am looking for a house, and there is so much information about individual residences on their website.
I had a chance to work with Rocco, and he has been great! He has helped me understand various ways to efficiently use the website, as well as introduce me to the right people in the real estate game in Orange County.
If you are looking for good information on housing in your area, look into using RealtyTrac.