Sally’s Beauty Supply

I usually go to the location on Harbor in Costa Mesa but since I just move closer to Irvine I decided to come here but it’s definitely going to be the first n last time the older brunette lady working there it’s so rude n definitely not helpful! I was the only customer in the whole damn store at 11 am and I had a couple to question about hair dye, seriously just 2 questions and she just kept cutting me off n kept walking away n just pointing at the hair dye aisle. But then this white girl walks in asking for hair product and guess what? She walked the girl all the way to where the products where. I guess the $ 20 that expend weren’t good enough to get help. I will drive 5 more miles to Costa Mesa where my $ it’s appreciated. N brunette older lady if you don’t like your job you should quit maybe that will make you less miserable and wipe that bitchy look off your face!

I went to the location in Irvine today (16 585 Von Kamren #20−2 on ¹²⁄₆) there was one employee when I went Inot around 11:30 am she was very rude and short with answers to my questions, she kept walking away allowing the store front to not be monitored. When I went back to her in the back room she told me to hold on and never came but came out to help someone else who asked a question. When she came back to me she did not allow me to finish my question so I had to ask a hair stylist who was shopping my questions and she assisted me perfectly (she also complained to me about the lack of service in the store. At the end of my visit I head to the register and no one was there. Finally the same person comes up and tells me about the beauty card for 2.50 I go ahead and add it to my total. I look at my recipt at the end of the day I was over charged and already had the products I bought so I went to return it and let them know the card rangame up for $ 5. There were 2 girls there who has their backs to the register. I let them know I want to return. My total earlier today was $ 23.50. The lady at the register told me I was getting $ 15.40 back I asked her how it was possible for me to get that little back. She goes to her manager (who turns out to be the original lady who «helped» earlier). She comes back and gives me 2.40. Now I got back $ 17.80. My total is still not adding up, I get I can’t refund the card which is more than fine. I loved going to Sally’s and this was the worst service and experience ever. I go step outside to do the math and come back in to tell them they still owe me money the manager goes over it with the worst attitude and tells me «why do you think i still owe you money» and laughs at me. I explained it and had her do the math to later find out I was correct. I spent over 30 min there trying to get my money back. Finally when I got $ 2.50 extra I’m just over it they are being rude to me in front of customers and my family. I just took it and left. As I’m going to my car they are staring and laughing at me. The manager did not want to give me my other receipts either. Complaining I messed up their sales and register.

Changing my review and rating. I went in for pink hair dye and they were out of the one I always use. I feel like this store is never stocking their products or something because every time I come back they don’t have a lot of things. BUT there was a really helpful girl there. I didn’t get her name but she had awesome blue/​green hair. I didn’t even ask for help but she was very nice and asked me what I was looking for and took the time to listen to me. She was soooo helpful. I’ve been dyeing my own hair since high school and I’ve been wanting to play with colors for my hair. Since i didn’t go to school for hair/​beauty, my knowledge is pretty limited. But the girl gave me a lot of advice and recommended a better alternative to what I usually use. Ended up saving me more money and color that lasts longer after every wash. I usually hate dry shampoos but she recommended one for me, and it’s amazing. I would definitely come back just for her help!

Today I got the most weird situation in USA, with two ignorants people, I came from Brazil where people always try to do their best to help the costumers, even take a quiqly look in a bicycle if they dont have a locker, specially if its a glass wall right by the cashier, but I was trying to take a look in the products at this store and I ask for help for one of the girls that work there and I explain that I dont have a locker and if she could help me, and she just told me that its not her fault that I dont have a locker and that I have to leave the store, then I told her that I would keep inside and looking for the things that I need, and some stupid costumer a old lady that suposed to be taking care of her own business start asking me if I was going to buy anything! Whaaaaattt??? Well, than the first girl call another one and the other one just asked me to leave the store, like I was some kind of thief or something, even when I told her that I could be responsable for any damage by my bike in any product, than she told me“we got the right to dont want to serve you” so I have the right to say that what really makes a business be better than the others its the extra care and respect that u treat your costumers, not the basic ones that just come and go, but the ones that demands a special attention like me, that was in a awkward situation and still choose to spend my money on that store, if u are a regular costumer that gonna buy and go, cool, but if u need any diferent treatment, forget it, they are not able to treat you the way you need, imagine if I was a paraplegic person in a wheel chair, OMG! And if u dont trust me just chack the other rewiews about the store that have more bad rewiews than good ones!

I was here a few days ago considering tape in hair extensions. I’ve been using clip ins for years now and was not sure how I felt about the semi permanent attachment of tape. I also did not know how long they would actually last. Once I approached the associate with my questions she answered all of them and was very knowledgable. After all was said and done I ended up sticking to my clip ins (because of the amount of heat products I use on my hair, I found that the tape ins were not for me). I must have spent 30 mins pacing the store trying to make up my mind and was not rushed at all or questioned. Both girls were very nice and though they did not initially offer help, they were still very helpful to me. One of my better experiences at a Sally’s.

Mahaleth at this store was very nice and kind. She was great with customer service. She was kind enough to inform me about the free tote bag promotion. She took her time to answer my questions thank Lizeth: D

Every employee, including the manager of this store, needs to be fired and replace with people who understand customer service. Almost everyone in this store can barely comprehend simple concepts like math (adding and subtracting) and speaks in a Valley Girl dialect. They are all angry, fat, frumpy, nasty little trolls who need to work in a stock room away from customers. I went to return some items with a receipt and the girl put my items behind the counter and didn’t scan it everything I had brought in. Then, she insists that she refund only 75% of what I paid. I calmly explained the option was a 100% refund, or give me my items back. Her brain locked up like a little Roomba stuck in a corner trying to vacuum a floor. As we continued to go nowhere in this discussion with the mental midget, I decided not to waste any more time discussing a complex subject like adding. I grabbed the products I had paid for and walked out. I called the manager a few days later, who was basically a clone of this moron and decided to just let the credit card company handle the idiots. She actually told me she needed to go because, as she put it, ‘some customer is yelling at me.’ Needless to say, I hung up. I will never set foot in the store again unless I get an invitation letter from corporate informing me that every single employee has been replaced with either a robot or someone with an IQ that elevates them above the level of being considered legally retarded.

I visited there yesterday for the first time. Didn’t find what I had come in for (Matrix Silver Shampoo, thus not a 4 star review) but did end up buying some nail tape and nail polish. The women who were working there were very nice and greeted me when I came in and were polite when ringing me up. There are enough negative reviews on here to warrant a valid complaint for others, but perhaps the staff or management finally got around to changing their customer service from reading the reviews — because they seemed just fine yesterday! Will shop here again since it’s pretty close to my house.

I’ve never experienced such terrible customer service in my life, and I’ve been in retail for over ten years. I don’t know if the people working here aren’t trained properly or they just don’t care. Do yourself a favor and go to the Sally’s a town over in Tustin — they’re actually willing to help you and know what they’re talking about.

THE WORST SALLY’s ever!!! I am from Georgia and Sally’s is my goto but this one is the worst! They need to get rid of everyone and start over first teaching customer service. Can I get a smile or «I can look that item up for you! Close does not mean better. I give them no stars because with three ppl in a store and no one able to help is ridiculous.

horrible service. I went to get a gvp flat iron in 1 ¼ inch in black. I found a lady in the front after 5 mins. When I had asked her about the product she directed me to the place. I was already aware of the product not being there and had asked to order one online to the store. She told me to check back by the end of the week and that they usually ship it within a week. I went there again and there was nothing. And this time the service was even worse. She was lazy to help and also suggested to wait again or try ordering it online. If I had to order it online, why in the world is there a store to come to. I had also called once before the visit. And then someone picked up and put me on hold for a very long time. I called again and no one picked up.
Then when i finally decided to buy the product online, the free flat iron or curling wand was not adding to the bonus gift package along with the flat iron. I had to call up the toll free number for assistance. Last but not least I ordered it on the 24^th of December and I got a apology message yesterday saying that shipment is delayed. When I checked the order, they only started shipping it yesterday on 29^th december and that it will arrive on new years. I wanted this flat iron before new years so that i can go to a party plus its gonna be my birthday soon…
This is the worst service I have seen in my life. Horrible shop… they should not even have a shop if they are that bad.
i give it –2 stars!

I went to sallys on a Friday to buy hair dye I was asking for a light brown with a tint of red the lady recommended and I got it little did I know it was dark dark brown almost black with red i was really upset with my turn out I looked terrible and it was all the lady’s fault! I went back the next day complained, and then ask for assasitance for once again a light brown so she helped me out and grabbed a light brown, little did I know it did not lighten my hair only darkened! I WILL NEVER EVER GO TO SALLYS AGAIN! IF YOU ARNT A PROFESSIONAL HAIR STYLIST DONT WORK AT SALLYS AND RECOMMEND A HAIR COLOR IF YOU DONT KNOW WHAT YOU ARE DOING *referring to the workers*
I have to now go to my hair salon and fix the mess these workers caused.

Definitely not happy with this location. I went in to purchase a specific item, turns out they carry it but didn’t have it at the time. The manager told me she was getting it in that day so I said I’d come back the next day. I go back in the next day and still the shelves have not been re-​stocked and I can tell by the look on the managers face that she recognized me from the day before, yet she said nothing about not having the product.
I decided to try something else out since I didn’t want to make a third trip out and who knows if they would even have what I wanted. The item I got instead didn’t work out so I went to return that and that became a big hassle! On top of that, they STILL didn’t have the item I had gone in for the week prior, the item the manager told me she was getting.
Tried another location, found what I wanted and received much better services.

Horrible service!!! They don’t care to help their customers out, even when no one else is in there. I won’t be coming back to this Sally’s!

I love Sallys! they are always ready to help me out with all my questions about hair products!

Customer service could use a little training. No one greeted me when I walked in. They were both talking in the back and working. I made it a point to walk past them… oh well. The prices are decent, the products great, so I’ll be back for that.

Excellent customer service!!! The girls there are truly helpful and really nice! They found exactly what I was looking for and answered all my questions. They also gave me some great advice for my hair and honestly those products worked! (: