Sparkletts Water

So I wrote my last review 6 days ago.
This morning I finally got a call from my local Sparkletts delivery guy asking if I was home for my delivery…
So it’s supposed to be perfectly acceptable for a delivery to be 10 days late?
I kindly informed him that I cancelled my order 6 days ago.
Seriously Sparkletts, get your act together. This is ridiculous.

BPA in their Home & Office (HOD) delivery bottles. Customer service rep (Johnathan) lied several times assuring me that there was NO Bpa in their bottles. I read him the Q &A off of the FAQ section on the Sparkletts website:
Q: How is BPA used in the bottled water industry?
A: BPA is used in the production of polycarbonate home and office delivery («HOD») containers.
He then back peddled and started giving me a speech on how BPA was considered safe… blah blah blah. Anyways along with HORRIBLE customer service previously, I canceled my water service. I had opened 1 bottle and did not expect to be refunded for that, but I had 2 additional bottles that were unused and still sealed. I was told that they would not be refunding me for the unused water because it was considered a food product.
I signed up for Sparkletts water service thru Costco assuming that since it was backed by Costco, it would be a quality product and a trusted company. Not the case.

I have been a Sparkletts customer for 18 years. I never had a single problem with them until I moved to Orange County. Since then it has been one problem after another and the root source of all problems has been my delivery man, Dario. When there is a holiday during any week that I have a scheduled delivery, he just elects not to make a delivery at all. He doesn’t show up the next day, he just doesn’t show at all. He leaves the wrong order all the time. I call to have the bottles switched out and he shows up, drops off a new bottle but never picks up the «wrong» one, so I get charged for two bottles unless I call and raise hell. This has happened at least 10 times in the past 4 years. Last week he left the wrong bottle again. Three emails, 4 telephone calls and 3 «guaranteed» pick up dates later, the bottle is still sitting in my doorstep. No one will call me back or resolve this problem. It’s water delivery, not rocket science. So much for customer service.

I wish I had read the reviews here before having contracted the service. Your company should care more about what people write here and try to improve the services. I lost my whole afternoon staying at home waiting for the delivery of my dispenser cooler that did not come. Fuck!!!

Extremely pour customer service over the phones. Service cancelled after over 20 yrs. They delivered leaking coolers to replace leaking coolers then charge for the water that flooded my house. No quality control.

We have had their service since last year and we just canceled our service. We called in his Monday and the customer service on Monday or get a new cooler becuase our current cooler never gave us hot water. We called to get it delivered and the customer service rep and they stated the water delivery and the new cooler would be delivered that same day. We called in again to give them a phone number to call if they were near the house. They never called or delivered the water or cooler. We called in again and the rep told us someone would call us the next day. No one called back and again never for the new cooler and the water. We called and canceled and they didn’t seem to care that we were canceling. WE WILL NEVER ORDER THEIR WATER SERVICE AGAIN!!!
Your company needs to have better customer service and communication!!!

I created a Unilocal account just so I can put a 1 Star for Sparkletts Water. They have the WORST tracking system. They keep missing my delivery date or bring the wrong amount of bottles. Stay away and find an alternative.

Worst customer service ever!!! They dont know anything about billing! They up your bill without even informing you. NEVER call ahead when they say they will. They give you completely wrong billing information then basically say too bad! The manager is completely useless! Not to mention the price for water/​surcharge fees/​cooler fees! Such a rip off! Seriously think twice and look at other companies that deliver before making a huge mistake and going with Sparkletts! And make sure to finish all your water before you cancel because they dont let you return unopened bottles.

If I could put less then one star I would. The WORST costumer service I have even had in my life. They have over charged me over and over. They keep bringing the wrong amounts of water, or no water at all. They missed 5 drop offs in a row, I had to call every time and ask why didn’t my water come AGAIN??? I was still charged. I was on hold with them for over an hour trying to have water delivered, I have 2 little kids mind you. One of the last people I talked in costumer service reps i talked to told me if she was me she would cancel my service as well. Seriously the people working for you even know how horrible you are! The worst part is I just want to pay for clean fresh water for my family and I’m basically working for you. And I’m paying for it! I would never ever use the service ever again unless it was free and maybe not even that, I would also never recommend it to anyone I know.

Probably the worst customer service in the world. I have spoken to Brie, Donna, Pj, Nick, Sky, Mike, and Brad. All of them are calling me back «tomorrow», they promise as they know how irritated I am from the last guy who never call me back. Guess how many people have called me back? NONE. When I call back I am at square-​one; NO ONE knows ANYTHING of the crap that’s going on… NO ONE! No record of me calling, NOTHING!
I don’t receive invoices. They attempt to deliver every, single week. They call the day before as a reminder for the next day and then show up days later.

horrible do not do business with this scam of a company!!!

Dear Sparkletts,
Your company is very far from excellent at communicating with its customers. A Mea Culpa email is just not good enough. It has been 5 days without the water I ordered. I called again today and asked the person that I finally connected with to have the route manager or supervisor call me about the missed delivery. I was informed in My Account on-​line that a delivery was coming tomorrow, February 10. I told the person that was just not acceptable, that is 5 days to get the product that was missed on the original delivery. I count on having those bottles at my bed side for ease of use. I am a handicapped person who needs to drink water at all times to avoid choking. Today, as my wife is backing out of the garage, she notices two cases sitting on the door step, on February 9 at 10 am. No one called, no knock on the door, just dropped them and took off. OK, I got my originally scheduled two cases. Now, I do not want to be charged for these cases or you can come and take them back, I will leave them where they are. This is not the first time there have been messed up deliveries. I received a case of screw top bottles instead of the pop top ones that I had ordered, some months ago. I paid for them on my bill, as I desperately need the water. Whomever is in charge of this delivery should be sent back to customer communication school. If I ran your company he or she would be working in the warehouse for a month to drive home the importance of communication. I have not received any communication from the route manager or the driver. What a company. BTW, Nestle (Arrowhead) never had such lousy service. Since I switched to Sparkletts to punish them for their blatant miss use of public water supplies, I hate to switch back. But your company needs to decentralize its communications and get back to one on one with the customer. You simply cannot build a business this way. You will lose loyal customers because your Mea Culpas emails do nothing to ensure the customer that you really care about his business. Now, take the charges from these two cases off my bill, I will not be paying for them after all of this aggravation.
Philip Trask

The worst customer service ever. I’m still trying to get my deposits back from them for 7 bottles at $ 5 each. They pretend to help you on the phone and then transfer you to someone else who never answers so you end up on hold forever. Never use this company. Now I use Nestle, much better prices and much better customer service. Never will I buy or recommend anything with the name Sparklets.

Same thing as everyone else – fine water but the WORST customer service
for the love of God DO NOT ORDER SERVICE FROM SPARKLETTES

They have redeemed themselves a bit. I get deliveries on-​time and the guy is nice and attentive. That being said, I’m still weirded-​out that they initially gave me a used, old, defective dispenser in the first place. The new dispenser feels like it’s gunna break any moment.

The WORST customer service ever! Today I decided to cancel my service with them.

Worst customer service of any company I have EVER dealt with.
Tried calling them 4 days in a row… waited over 20 minutes each time for a customer rep to answer the phone… finally I just gave up.
Beyond having an acute shortage of personnel answering the phones… they have eliminated the «double copy work ticket»…so when a service man works on your system (I have reverse osmosis that needs annual filter changes)…they no longer can give you a copy of the work write-​up!!! They ask you to make your own copy of the work ticket for your files!!!
When I asked what happened to the former work ticket system, which gave me a physical piece of paper for my files… the tech guy said it was part of Sparklett’s effort to cut costs.
Well they have cut me OUT of their customer base — I’ll be looking for a new water company.

I should have checked here before contracting this service. I didn’t read many reviews but the ones I did all mentioned the HORRIBLE customer service. I want to cancel the service and I can’t get a hold of anyone. I tried to cancel online and filled out the questionnaire and no one ever called me back. My service is one bottle per delivery. They’ve delivered 2 bottles on several occasions. One time, I saw a water bottle sitting outside my neighbor below and I knew he didn’t have the service so it was my bottle they left at the neighbor’s apartment. Yesterday, I got a reminder call for today’s delivery. I just got home and my empty bottles are still sitting there (it’s almost 6 PM). Has anyone else tried canceling service? How? I just spent 25 minutes on the line and gave up.

I know many before me have said it, but I cannot reiterate enough, these people are basically evil. Their customer service is truly atrocious. The billing is a joke.
I have called them five times total. The first time I waited on hold for 57 minutes before reaching someone. The second time 42 minutes before I had to go to work and give up. Same deal the third time which was 86 minutes!!! 86 friggin minutes on hold and no answer. When you finally do get someone to talk to you, they are rude, entitled a$sholes. I’ve never dealt with such bullsh*t service in my life. I mean it.
Okay but all of that, the service, waiting on hold, whatever, it doesn’t even compare to the billing. I received a total of 20 gallons of water from these people (4, 5 gallon jugs), and received a bill in the mail for $ 162, with the clear message at the bottom «your service will continue as scheduled, this is the current amount due». Clearly a mistake, I made three of the aforementioned 5 calls in attempts to reach them. Exactly 21 days later I received a an invoice from a collections agency for $ 461… 20 gallons of water… $ 461… Three weeks to the day after an already too-​high invoice, and they escalated my case to a collections agency and basically quadrupled the fee.
I brought this to the better business bureau and we are currently working on a resolution, but this has already shown up on my credit report, so the damage is basically done. I don’t know how to say it, but f*ck these people.

I tried contacting Sparkletts two days in a row. I spent over 20 minutes on hold each time waiting for some help.
The secret is to call as if you’re a new customer, and you’ll get helped right away. Good luck getting help as an existing customer.