Storage West Self Storage

Excellent service, they were closed on Sunday and I called the number anyways and he happened to be there and helped me out with getting a storage unit last minute. Definitely a good decision picking this place and he seems to really care about his customers. Highly recommend to whoever is reading this, you won’t regret the decision!

Ava & Carlos — You are the BEST. Ok, I called the toll free number and lady on phone ‘reserved’ a small unit for me… except, she did not. Ava was nice enough to follow-​up with 2 calls. First call, she left a message which I never returned call since I thought I was all set. It was the 2^nd follow-​up call that in speaking with Ava, the records only showed I made an inquiry, not a reservation. Needless to say, I am about to be flipping MAD… but Ava saved the day. She honored my ‘inquiry’ as a reservation and got me a unit (bigger) for the quoted price. Now how is that for GREAT service. Carlos is just as great. Friendly guy gave us a ride to the unit area. They are the best husband and wife team I ever met and they are as great as everyone say. Thanks Unilocal and thanks Ava and Carlos. Hoped you liked the doughnuts from Sidecar… they are not the jelly doughnuts you might like, but they do have the Best gourmet doughnuts in the state of CA.

Had the best experience at Storage West. I walked in and was greeted a friendly welcome by Chris. He explained everything I needed clearly and answered all my questions. My son and I were in a hurry, my son had his things his car and needed to load his few boxes in the storage. Chris was nice enough to allow my son to start loading his stuff in the storage unit while he was still finishing up the paperwork. Chris got us out fast. I definitely recommend this self serve storage, it’s clean has affordable rates and most of all Chris was very helpful and friendly.

After looking at a bunch of different storage places in Irvine I finally came across the perfect storage place – Storage West.
This storage place is awesome because they have the BEST customer service (and customer service is HUGE for me, if you can’t tell by my previous reviews).
I came in last week looking for a 5×8 storage unit, and Justin, the manager of Storage West not only helped me reserve the last storage unit, he even changed all the door hinges to ensure that the door worked well! But that’s not all, he helped me book the last truck for the storage unit – basically saved my life when it came to moving out of my studio.
Overall, I had such a wonderful experience working with these folks!
P. S. Shout out to the associate manager Chris who also helped us out with returning the truck!

The owners Carlos and Ava, are some of the sweetest people you will ever meet. I had been searching for where was the best place to keep my things for a few months, once I met these two, I knew I was in the right place.
They were very informative, gave me a tour of the property, as well as took me to the available units I was interested in, so I could get a visual of how much space I really needed. They never tried to persuade me into renting and were more than happy to reserve a unit for me just in case.
Within a few days I was able to rent the unit right away and they even have a truck you can borrow to bring your stuff to your unit… FOR FREE!!!
Chris, another one of their employees, was very informative with all the paperwork and very helpful with anything I needed. He made sure everything was okay while I was moving, ensured that my code worked, over all making my move in experience a great one.
I am very glad to have found them!!!

My husband and I walked in and met Carlos and Ava. We were drained from figuring out where we were moving and where we would keep our stuff, but they completely changed our attitude for the day. They were so warm and welcoming and we felt like we were walking into a family member’s home when we walked in. They not only were sweet, but they had the absolute best customer service. They looked out for the best possible scenario for our needs and even sought out ways to save us some money.
I’ve worked in customer service before, and lately I’ve been disgusted with the world’s way of treating customers. Carlos and Ava are gold, and it truly made us want to keep our storage hunt in the future, even if we don’t necessarily need one… all because of them! Seriously though!
All that being said, AND we loved the grounds and the cleanliness of the units as well as the garage door opener. We liked how it was easier to open than the average scroll up door that can sometimes take extra muscle. The prices were WaY better than other storage places in the area as well.
Choose this place without a doubt

I needed a place to store my stuff for a few months and Carlos was very helpful. I received a call immediately and scheduled the use of the moving truck. Throughout my stay there Carlos and his wife were very helpful and customer service was important to them. I loved keeping my stuff there and will again if I have to in the future.

I had an excellent experience when choosing to rent from Storage West. The facility is very clean and the hours are accommodating. Ava and Carlos are both great! They were very helpful and patient with me while choosing an appropriate size unit to fit my needs.

Very accommodating and friendly. Ava and Carlos made it very easy for me to find the right storage unit.

Needed quick, affordable storage after a business move. Calling around, most places had reservations coordinated by toll free call centers. It was hard to get a quick, clear answer on what was available, at what price and where. With Storage West Irvine, we talked to a live, onsite person. We could ask questions and get accurate answers.
Carlos and Ava are a dream to work with! They provided a quick, safe, hassle free experience, and got us right in with short notice. We got just the right size unit we needed — not too big (no upsell) and not too small — clean, dry, and easy to access. They have provided great ongoing customer service. Freeway close in the JW Airport area. Highly recommend!

These guys really helped us when we were in a pickle. We were in the midst of a crisis with a horrific company called Apollo Moving & Storage in Anaheim. We needed to remove our items from their facility immediately and came across Storage West right here in Irvine. Not only did Carlos move quickly to get my sister-​in-​law signed up, but offered the use of their truck to relocate her belongings. Their service and willingness to help us in a moment of need is most appreciated. Great facility, perfect location and fantastic staff — not only Carlos, the manager but the guys we talked to later in the day. Thank you, Storage West for saving the day!

When it comes to friendly/​great customer service, money becomes an object!
I had the best experience here with Carlos and Ava, not only did they make my day by their friendly and kind attitude, they helped me with a FREE truck! I had called probably 5 different storage companies prior to speaking with Carlos and nobody was willing to help me as much as he did!
Smooth transaction, very friendly and great rates!
Highly recommended!

Eva is a pure Joy to work with. Made it easy and quick. My stress is a little less using Storage West…
All most a poem!
Thank you
Michael

Great service here! Carlos and Ava are very accommodating.

This place is awesome. Carlos and Ava are the best. They take care of you. This place is very convenient and clean. We used them for a few months but if we need storage again we will definitely use them again.

This is the only place I go to every summer to store my college belongings!
This storage facility is run by an honest and helpful couple who always provides more help than I could ask for, and are so kind and sweet.
Carlos always brings his truck to help me move everything out and gives me a great college student discount. :)

I have been a client here for over 2 years, the grounds are always clean and well maintained and most importantly the staff is amazing, all of them. The location is excellent and I would recommend this facility to anyone looking for storage space.

If you need to talk with a human at the Kelvin address, forget it. They will only allow you to leave message with answering service and they will call you back at their convenience, not yours.

Love the welcoming vibe carlos and ava have. The storage facility isn’t new to me my work has 2 storage units here and never have a problem! Recommend it to whoever needs storage units!

I had the privilege of renting a storage unit from this location back in August, as a temporary place to store my belongings after college. The owners, Carlos and Ava, are quite the class act. They are extremely nice and really give off that friendly ma and pa owner vibe, really go out of their way be friendly and helpful. They allowed me use their moving truck to move all my stuff into the unit free of charge, as well as giving me several boxes for free as well. On top of that, they also gave me about $ 20 of Wrigley gum as well, as a little move in gift.
The prices were competitive (I believe they gave me half off the first month’s rent), and the unit itself was pretty nice, with high ceilings and just inside the door to the units, not 50 feet inside with a ton of other units. This makes it very easy to pull your car up and unload a bunch of stuff relatively quickly.
I kind of feel bad that I only had the unit for 3 months, considering the nice discount and gifts they got me. They definitely deserve all the business they can get. I would rent another unit from them in a heartbeat if I ever need storage in the Irvine area again.