Sunglass Hut

My husband and I have been buying sunglasses from this sunglass hut for years, mostly because they have a large selection of glasses, from causal and sporty to luxury and high end. Although their staff is generally friendly and helpful, what prompted me to write a review was the excellent service that we received here at our last visit.
My husband accidentally sat on his new sunglasses less than a week after we bought them so we brought them back to the store hoping to replace them, assuming that we’d be able to, at a cost. We explained the situation to Jeremiah and to our surprise, he replaced them with a new pair with no questions asked. No attitude. Nothing but a kind, helpful demeanor. Jeremiah made what couldn’t been an unpleasant and awkward experience to very pleasant one, which I really appreciated. I will continue to come here for their selection and for their exceptional service.

Standard sunglass hut very white and modern. Staff was «friendly» but I felt a bit rushed. They were busy but not that busy to give me a little time. Great selection but I’ve had better customer service. Would shop here again just for the convenience of it.

Been to many other Sunglass hut locations and have had VERY friendly experiences. This one is COMPLETELY the opposite.
I went in on a Sunday and Jessica was working (it seems a lot of others have reviewed her for this particular Sunday as well). I brought back a pair to exchange for a different one because it didn’t fit correctly. No scratches, everything in perfect condition. Jessica immediately gave me attitude because I had waited a couple months before returning the glasses. The first thing she said to me was «You can’t just keep returning these you know» even though this was the FIRST time I was exchanging them for a new pair.
I found my pair of sunglasses and went up to the register to exchange them. There were a lot of people in line and Jessica was working in a rush. I quickly ran my credit card for the extra money for the new pair only to find out immediately after that Jessica had OVERCHARGED me.
I was being friendly and she made an attempt, I’ll give her that. She was very apologetic… at first. It was a pretty busy day but she made a mistake and I expected her to give me back the 20 $ extra that she charged me. After about 5 minutes of her trying to figure out the machine she says «Are you really going to make me do this for 20 bucks?»
I responded «Yes, I want to be charged properly for the sunglasses I purchased.»
She tells me to wait in line because she has to help other customers. So now I have to wait 20 minutes in line for her to help everyone. Fine.
I wait in line until I get to the front. She still can’t figure out how to refund my money. She spends another 10 minutes, another line forms, I can tell she is stressed so I tell her I’ll come back in a bit (I needed to go to T-​Mobile anyway).
I finally come back 40 minutes later and it’s empty. She tries again to fix the overcharge and can’t figure it out. She probably says «Are you really doing all this for 20 bucks?» 2 – 3 times during it and I can tell she can’t figure it out. Finally, she has me go over the math behind it (which, I must say was impressively hard for her) and we come to the same conclusion. Afterwards she then again says, «do you really need the 20 bucks that bad?».
By then I have wasted over an hour with her. She is making me feel uncomfortable AND look bad infront of my girlfriend. I finally say forget it, tell her how incredibly unprofessional she was being, and leave.
If anyone from sunglass hut reads this review please let me know if I could get my money back. Not that I REALLY need the 20 bucks… but when stuff like this happens I like to follow through with it out of principle.
I MAY shop at sunglass hut again but save yourself a headache and stay away from this one.

NEVER visiting this Sunglass Hut location. I just called ahead to make sure they had the style of sunglasses I wanted — Maui Jim 187 in Matte Black /​Grey (List Price of $ 329.99).
Jessica picked up the phone, to which I inquired if I could check if they had a pair in stock. The response?
«I have ten people in line, call back later. *click*»
I understand how hectic retail can get, having worked food service and retail positions while I was in undergrad, but that’s no excuse for this kind of customer service. I would have accepted being placed on hold until another associate could assist me or even providing my number so I could be called back at a later time. This treatment, however, has lost them a customer.
This is unfortunate, because I appreciate the easy returns, guarantees, and other benefits that come with a Sunglass Hut purchase. Oh well, looks like Amazon has the pair in stock.

Watch out for the store’s assistant manager. Returning sunglasses can and will become quite an unfulfilling adventure, and you’re guaranteed to lose 30 minutes of your life. If you’re going to go to a Sunglasses Hut, make sure you go to the one at South Coast.

SERVICE Review Only — only one person working (assistant mgr) so sense of urgency was nonexistent. I tried to return sunglasses because of the fit and that I have an Asian nose so it’s hard to find the right one and Jessica says «so what, you’re never going to wear sunglasses again?!» The return process was NOT easy (she didn’t know what she was doing) — she didn’t resolve our issue (had to drive to another SUnglass Hut where they DID resolve the issue). I asked for the customer service # and she handed me a business card with the incorrect information. I’m really not one to ever complain, even complain about retail service but this service was unacceptable — especially coming from an assistant manager! Thank god the other Sunglass Hut associates (at another location) were better. Never purchasing something from this one in Irvine again (at least not with the assistant manager).

Just finished shopping here with my wife and mother. All the sales people were great and very helpful. Shane is the man! Made it a fun experience :)

I had a great experience at this store. Very nice and friendly staff member, Shane helped me pick out a pair of polarized Coach sunglasses. He was very blunt with his opinions on the different glasses I tried on which I actually loved. He appeared to be pretty knowledgable and had a good sense of style. The price was very reasonable. I will definitely go back the next time I am in need of sunglasses.

Good selection of glasses and very clean store. They are lacking in customer service. I recently bought a pair of Ray Bans a week ago. I noticed one of the lenses was loose and decided to take it back. The first thing he told me was how I didn’t take care of the glasses and advised me to take it to Lens Crafter and see if they can repair the glasses. I just bought these glasses less than a week ago. When I purchased the glasses I was told I can bring the glasses back within a year for any damage or manufacturers defect. I don’t understand why they tell me one thing when I purchase the glasses and then another when I have an issue. After I made a stink and explained it ti them they hesitantly replaced my glasses.

Loved that the store smelled like lemon, great customer service and awesome selection of sunglasses!

Vincent and Ash made my experience with my girlfriend Chloe once in a lifetime. These two managers were on top of it, on a busy friday night. Welcoming customers, assisting everyone and Vincent spent 45 minutes helping me find a wonderful pair of Ray Bans. These two gentleman deserve awards and their own stores for style, patience, multitasking abilities, mentioning 40% deals. I will be coming back soon. Thank you for all your help. Love Brent.

We were told at Lens Crafters that Sunglasses Hut was part of the same company and that we could go try sunglasses on and once we found the right frames we could order them back at Lens Crafters. What a great tip! The staff at SH was so attentive and we loved their honesty. The selection was extensive and worth the trip.

I never, ever buy expensive sunglasses. I just don’t. Recently, I did… I purchased new Chanel’s (as an early Christmas gift) but by the New Year, I had dropped & scratched them so badly that looking through the lens made me think I had a giant cataract! I was so upset!
I went back into Irvine Spectrum Sunglass Hut and told the manager what I had done. My spirits were low that he could actually do anything to help. He looked up my account (because of course, I had no reciept), saw I had bought my glasses there and was within 90 days … He then went over the display and grabbed me a BRAND NEW PAIR! After cleaning them up for me, he simply handed them over. There was no hassle, no issues — just amazing customer service. How cool is that!!!
Thank you Sunglass Hut for making my experience so positive!

This review is over a year in the making. I haven’t had a pair of sunglasses for several years (I know … how do I survive in California without sunglasses?) and last Christmas my step-​children bought me a gift card to Sunglass Hut. I figured I would wait (The prices here are on the expensive side … no cheapo sunglasses here!) and see if I could get some more gifts cards this Christmas. Sure enough, not only did the kids get me another gift card, but the wife pitched in as well and it was time to go shopping.
I have been here several times, so I knew what types of sun glasses they have to offer. A small list of the brands offered include:
Ray-​Ban
Oakley
Maui Jim
Giorgio Armani
Burberry
Gucci
Tom Ford
Prada
Ralph (Ralph Lauren Eyewear)
If you are looking for some cheap sunglasses, don’t set one foot in this store! You are wasting your time.
In 1971, Sunglass Hut started out as a Kiosk run by Sanford Ziff at Miami’s Dadeland Mall. Soon after the optometrist decided to open more locations in Miami and by 1986 he had over 100 outlets and was making $ 24 million in sales per year. The same year Ziff sold three quarters of his stock to Kidd, Kamm & Co. for $ 35 million. Ziff retired in 1989 and the family maintained the other quarter share until 1991 when sales surpassed $ 100 million and the family sold the remaining shares in the company. Today, Sunglass Hut operates over 2000 outlets in the U.S. and around the world and the revenue for 2011 was $ 764 million.
During my several visits I had taken to a certain pair of Maui Jim glasses, but my better half wasn’t digging on them. She preferred a pair of Ray-​Bans that were about $ 80 cheaper. I must be in bizarro world … since when does my wife (or any woman) like the cheaper version of anything? LOL!
Rohlinism: Give a woman a choice between two items, she will almost always pick the more expensive one!
The staff was always friendly, helpful and gave some love to Kaya.
Side note: The first time in there Kaya saw herself in the full length mirror and thought it was another dog. She about came to blows with the mirror!
So in the end, I bought a new pair of Ray-​Ban (
) sunglasses and my out of pocket was only $ 40 thanks to my patience.
If you are looking for a really good pair of sunglasses, definitely check out one of their outlets. Right now if you buy one pair of glasses, they will give you $ 40 off a set of polarized glasses.

Mars was a very helpful associate! She gave wonderful customer service! Next time, I’ll be looking for her when I need a new pair of sunglasses!