Supercuts

This place is horrible. They chopped off all my hair!!! I rate it –1 out of 10. Never going back!

Horrible experience.
A few days ago, I was at the Irvine Spectrum walking around and decided to get a hair cut. I usually go to the Supercuts over at the Northwood Plaza, and I absolutely love that place. I figured the Supercuts at the Spectrum wouldn’t be any different.
I walked in there and the people at the register looked at me as if I was a ghost. I asked to get a haircut, and the two women couldn’t figure out who was going to assist me.
An older Asian woman told me she would help me, and had me sit down. First, she wouldn’t listen to what I was asking for and kept using the wrong number guard even though all I was asking for was «no guard buzz on the sides and a trim on top.»
Second, the lady kept leaving me to go to the cash register. This happened several times.
Third, when the lady was buzzing my hair, she was causing so much pain to my head. It was literally digging into my scalp and it felt like my hair was being ripped out.
I couldn’t wait to leave. Lastly, I went to pay and she said the credit card scanner was broken and that I’d have to wait until it was fixed.
I paid in cash and got the hell out of there.
Spare yourself the pain and dread, do not get your haircut at this Supercuts location.

Well, I came in here about 7:30 to get a haircut. All the stylists were with just one person while me and 3 other people were standing waiting in line and they’re having fun with 1 client. Waited about 10 minutes, don’t think I’m coming back here.

Great service, clean location and friendly employees! It doesn’t matter who I get when I go in, I have never been disappointed! Will make the Spectrum location my go to place from now on.

I have never had such bad experience with a hair master!!! If I am not mistaken her name was Roza or Rozi, an Asian woman, what she did with my son’s hair is just awful! All his schoolmates are making fun on him, I have had to take him to another salon to make it better, still it is not good!!! Never ever will. come back to this location still she is there! She is not at all friendly, rude to other hair masters, making notes on how to work while she have to finish HER job!!! Maybe this was the reason she ‘ruined’ my son’s hair, cause she was more attentive to other stylists ‘making mistakes’ then to herself!!! AWFUL!!!

Sue is an awesome stylist as wonderful or more than you would find in a fancy salon! I noticed she did a great job cutting my squirrely boys hair so I asked her to try mine. I have quite long hair — middle of my back. She tames the unruliness and makes me look polished. Totally happy. I also enjoying visiting with her. Sue is wonderful!

Alice had me wait 10 min not speaking to anyone at the time she came then only told me that she had others while i was the only one in the shop intill 10min later after she said she cant not help me w that was the rudest unkind veru unhelpful persin no customer service nor cared. Shane on you Super Cuts. I was shocjk and i have been going to sc for years bad and i would think twice in going to this Supercutes they do not show common kindness or being courteous.

By far the worse service I have ever experienced. I used to go to this location with my son all of the time. In the last 6 months this place has turned into a joke.
My son and I were waiting and the lady with the nose ring said it will be a few minutes. After waiting 20 minutes she decides it’s time for her to go home and the other lady said it will be another 30 minutes. WTF…
Do not spend your money here. They need to close this location down. I’m surprised the Irvine Co. Has this place doing business on their property.

First time here, never coming back. The haircuts were good. If the service was good, they would get 4 or 5 stars.
Their service is what make this place 2 stars. First of all, the stylist Melissa, Rude. As. Hell. This is the first time I’ve EVER experienced horrible service at a hair salon. I always thought hair salons would have great service with friendly stylist. We are paying money and tip to have our hair done the way we want it. I always tip 20% everywhere. Especially to stylist. They didn’t even deserve that. Melissa cut my brothers hair, and some guy cut my dads.
When it was our turn she barks «Who’s first?!». She doesn’t ask how we are doing, just jumps straight to «how do you want it?»
Ummmm. Ok. So I tell her exactly how. She says «show me a photo». Okay so I show her a photo. And then she tells me to show her one from the book. Wtf. Didn’t you just tell me show me a photo from my phone?
So you know how at every hair salon your supposed to clean the remaining hair bits off the customers face and neck? Nope. She didn’t bother cleaning it off. So my brother is left with bunch of hair speckles on his face, neck, and back. If you’re gonna be a stylist, learn manners, and learn how to clean hair particles off.
And get this. She’s HELLA nice to the Caucasian man after us. She smiles, greets him, and asks him how he is doing.
Lmao and she thought she was getting a tip. Change your attitude, learn customer service and maybe you’ll get tip and loyal customers. Go to toni and guy. They’re super nice and provide friendly service! Bye super cuts. Forever (:

What a Mickey Mouse operation…
I called 3 times to put my name in without anyone picking up so I go in person to wait.
There’s no sign-​in sheet, no acknowledgement that I’m there, and the ONE person working on a SUNDAY IN THE MIDDLE OF THE AFTERNOON gives no mind to the 3 people waiting for a haircut.
After an hour of waiting and being ignored I cut my loses and leave. Pretty irritating experience, will not be going back.

Had Yesenia color and cut my hair. I enjoyed my experience very much. The environment was clean and friendly. I appreciate the good customer service I received. I will definitely return to this location in the future.

Melissa is awesome, I have had my hair cut by her on numerous occasions and every time it turns out perfect. Thanks Melissa, I really appreciate your hard work, professionalism and of course the great cut!

This used to be my Supercuts of choice. I came here every month for 5 years and brought my kids on many occasions. Their team was always very nice and accommodating, but things have gone downhill the last few months. Tonight we’ll be my last visit here.
Their customer service has taken a turn for the worse. The last three times I’ve called/​come on a Saturday or Sunday within an hour of closing, they told me they were too busy to get to me. Tonight I waited 10 minutes before they bothered to tell me that and basically asked me to leave, not so politely, at 7:35, saying «it’s 7:40 now.» I decided to wait anyway, since I had already wasted 15 minutes sitting here without anyone taking my name. In their defense, rather than asking for my name, one of the stylists did inform me that there were 4 names on the list ahead of me.
So they tell me, arguably one of this store’s best customers, they don’t have time for me, then they proceed to take their sweet time in between customers. This store could be much more productive if they would just hustle more and not tell perfectly good customers to leave when they arrive 40 minutes before closing with two stylists working and only 4 people ahead of me. Maybe it takes 20 minutes per haircut, but that seems excessive since they normally spend less than 15 minutes on me.
I would’ve given them one star for tonight, but they get one extra star for the last 5 years of great service.
Goodbye Supercuts.

I showed up about 15 mins before they closed. I walked in amd the girl was like «Is your name on the list already?» I’m not even sure she said «Hi.» I said «No.» She was like, «Sorry, we’re all booked up already.» I work about 80 hours a week and can’t go for a cut any day. She’s like, «Come back tomorrow.» I’m like, «Oh, maybe you could do one more cut.» She’s like, Sorry, we’re all booked up. You should come tomorrow.” I’m like «I can’t really come tomorrow.»
I just didn’t dig the brush-​off attitude and refusal of service. I drove twenty minutes out of my way to come here because they’ve done a good job on my hair in the past. But this turns into a big waste of time when I don’t have a lot of extra time in the first place. Boo!
Then I hung out to see if someone cancelled (maybe I could get in) and they had one more cut to do and wouldnt take me. They made me feel like I was a jerk for wanting to get a haircut. Boo!

I had tried calling to see what time they would be open till and I was not able to to get through phone kept ringing. Ok I will just go in and wait. That seems like the next option right? Nope. Enter the Supercuts barely get a greeting. Sit down and as the female stylist finishes ringing up the customer she was helping, the phone is ringing and she did not answer it. Ok yea she is sort of busy I guess ok. Phone rings again and after 3 rings she answers and begins to speak with person on phone and ignore the customer that she still had not competed the transaction with. Lack of customer service.
Now that is not my reason to give one star.
The female stylist had a customer who was waiting for her to help him as soon as she was done with her phone and previous customer tasks. I am patiently waiting and in walks in a random guy and the male stylist asks him if he had called in. The customer who literally walked in 5 minutes after me said no I did not call in. Now he shook his head from left to right and said nah. The male stylist then asked him to have a seat he would be with him in a moment. A couple minutes pass and the nodding customer was called over to a chair to be given a hair cut.
Not cool. Not once did either one of them ask if I had called or really anything at all. I honestly was very disgusted. As I walked out no sign of a good bye or anything.

I’m not sure who is running this place, but perhaps they need help…
So I get here and they only have 1 guy working. He takes his sweet time cutting his hair for his friend. Someone else walks in, they nod at each other and I keep waiting. 15 minutes later, when the guy is finally done with his friend’s haircut, he tells me, «I’ve been meaning to tell you, but he called ahead.»
I respond with, «could you have told me this while you were doing your friend’s haircut? I could’ve just gone elsewhere instead of waiting.»
He apologizes and tells me, «the other stylist should be back from her break in 15 minutes»…20 minutes before they close. Who the hell takes breaks within the last hour of work anyways?
So yeah. Used to come here all the time because it was close to work, but no longer. Screw this place.

So this is my third haircut since moving to California several months ago, all at different salons. My first was at a SportClips (see separate review, a total disaster), the second at a GreatClips too far from where I live to go back (sadly, because the stylist was great), and finally at this SuperClips.
First thing going for this salon was location, which is in the Irvine Spectrum Center adjacent to the Target, walking distance from my apartment. Win.
Now this may sound strange, but believe me when I tell you: If you’re ever going to a new place to get your hair cut/​styled/​whatever. .find the stylist with the most tattoos. Trust me on this one. I’ve moved at least 5 times in the last six years, and I always have luck by following this rule. They just seem to listen better and give you the cut YOU want, not the cut they think you should have.
When I first walked in this place was dead (probably because it was the day after Christmas). No wait was a good thing. After a brief check in, Trina called me back. I was nervous at first, but noted a tattoo on her wrist when she reached for something. Score!
Needless to say, I had an awesome cut, got exactly what I wanted, and we joked about how I prefer stylists with tattoos. It was a great experience, and I’ll definitely be back.
And in case you were wondering, you probably guessed right. That other awesome stylist that was too far from home to be my regular? Covered in tattoos and had purple hair.

This location is consistent with others. There is often a wait but it’s not that bad. The stylists are always cordial and friendly.

Oh… my…GOD.
My husband texted me with, «I look like a MONSTER!!!» and sent me a photo of one side burn that looked normal, but the other one almost gone! GONE!
When he came home, he told me that he waited for quite a while and when he was greeted by an Asian woman, who may be the manager, she remarked, «Did no one greet you?» and she checked him in and said, «I’ll be right with you.» Then, ANOTHER woman came up to the computer and asked him, «Are you Michael?» He’s not. Somehow the second woman took my husband for his cut, and the first woman began walking out of the shop. The woman, who was SUPPOSED TO BE CUTTING MY HUSBAND’S HAIR, said to her, «oh, you’re leaving? We didn’t chit chat today» and the woman replied, «Pay attention to the head, ha ha ha»
I really wish my husband just got up and walked out, but he didn’t.
Look, I’m not a stylist, but I can imagine when your only job is to provide a NORMAL HAIRCUT, and you don’t do that, you’re a complete failure.
Please, for the love of your hair, DO NOT GO HERE. These places are too abundant to patronize this joke of a shop.

Note: as of August 2015 the stylist mentioned in the following review no longer works there.
YESENIA!
The only woman I trust to cut my hair was transferred to this Supercuts. Of course this meant I, as a loyal customer, followed her here. This Supercuts is located a couple doors down from Target at the Irvine Spectrum with convenient parking nearby.
Yesenia does a great job on my hair and I always enjoy talking with her. She is very experienced, professional and cares about good customer service and doing your hair the way you want it to be done. I even let her trim my eyebrows which I’m sure is a real treat for her.
I can’t speak for how good a job anyone else does here — my rating is solely for her and the great service she provides.