The UPS Store

This is literally the slowest place on earth. Worse than the dmv. Ughhhhh I could walk my package to the recipient faster. Please hire some employees who know what they are doing.

Every one star review on here is correct. Tried to charge one dollar to seal a package for an Amazon return. What morons. You have a lead generation machine introducing who knows how many people to your business through Amazon return shipping. It’s essentially free marketing plus the cost of 20 dollars in packing tape per month. Now I will never patronize these guys ever, for anything.

I absolutely hate the asian man and woman that must run this sad excuse of a ups store. If you bring in anything with a label already (i.e. a return to UPS), they will say, and have said to me three times now, «You know we don’t make any money off of this since there’s a label already right?» DOES IT LOOK LIKE I CARE. DO YOUR JOB. END OF STORY. I wish I lived closer to another store because these people do not deserve any money of mine, or anyone else’s whatsoever.

I’m glad to continue the chain of one star reviews.
A couple of stoic and unresponsive employees generally work there. I think they might be zombies.
What really set me off is their lack of enthusiasm, general unfriendliness and frugal behavior. I needed a small piece of tape to complete my already fully taped package and the girl wouldn’t give it to me.
To the ownership that has not read these reviews, note that there is a UPS store only two blocks away from you.
To the two zombies, a cure for misery is suicide.

When I read the reviews I noticed I am not the only one who have this complain about some unfriendly employees in that UPS store. I was very upset couple of weeks ago when I had a box to be shipped back to the seller. The lady was not happy to help. I went in smiling friendlily and All I said is that I have this box and I want to ship it. The lady said «I can’t take it like this! Its not taped, you have to take it back and tape it yourself». She was doing other stuff and not caring to my presence. I told her «but I am here now, so you want me to go back home just to tape the box??». Then she said «yes! Or you can buy a tape and tape your box yourself». I told her «Don’t you have tape?!». She pointed to the tapes they sell and was telling me to go buy one and tape my box «yourself» again!. It was honestly weird .
I was at that UPS store before and there was that very sweet lady in there who never asked for something like that! She was happy to help and always had a smile on her face .
So, my husband told that weird lady that we never bought tape before and we were always helped by other employees in here! So she said, I will give you the tape and it costs one dollar!
That sounded funny, but okay I don’t mind to pay that dollar ! So she gave us the tape we we taped the box. She gave us a plastic pouch to put the shipping paper in there and asked me to «stick it yourself». She doesn’t have to be that mean and rude to customers! Even other employees were looking at her and were embarrassed of her miserable attitude! I wish I can recall her name. If I go there again, I will make sure to remember her and complain to UPS!
If she only spoke nicely and said that if you need tape it will cost a dollar and you have to do all this stuff, I would have done it happily. i didn’t really care about how much the taping cost or who does what. I just want to ship back that box and leave.
I wish I can put more stars for the other kind employees in there, but that day I was so sad because of how she treated me. I was wondering how can people become that mean to others, and I kept thinking why her attitude was that way? I didn’t do anything. I was so nice to her and even when I left I thanked her and wished her happy holidays. I couldn’t really become «not myself» and treat her the way she treated me. She did hurt my feelings a lot!

This is my go-​to UPS store for Amazon package drop-​offs. I also signed up for a mailbox via this UPS store since 2014. I’ve already renewed my box for a second year.
This place can get quite crowded at certain hours. However I’ve always had great customer service and been treated well.
I’ve dropped off my Amazon packages at other UPS stores before and they never offer or give me a confirmation slip. However this UPS store always offers or gives me one automatically. There are times that I say I don’t need one because my packages have always returned to Amazon without any hassle.
One time I had so many boxes that they even offered to help me carry them. That’s just great customer service, in my opinion.

I ship via UPS store pretty frequently because I have a seller account on Amazon. Was not happy with my experience. Associate tried to up sell me on shipping service and they are such penny pinchers. $ 1.90 for extra packing. Took 45 minutes for them to process and seal my package. UPS store in Santa Ana off Bristol has far better service.

I usually have all my packages already labeled, packaged, and everything, so I just head to the nearest UPS to drop off. I don’t want to waste any extra time or money trying to put my package together there.
So for drop off, service is great. I was able to quickly drop off my package and get a receipt.
Cut off time for Air and Ground delivery is 5:15 PM!

We had a huge package to send and choose to give this UPS store a shot. We were greeted immediately and offered a dolly to help bring the package in. The staff was friendly and helpful but better yet… FAST!!!

Review for Canadian Passport Photo service: put simply, do not go. Passport Canada called me and said the photo is unusable and I must take it again.
I had called this business prior to going in about whether they can provide Canadian passport service. I was very specific about it being a passport renewal application for Canada. The person on the phone said they do it all the time and are very experienced. Very unlikely, based on my experience.
First, they did not know the dimension, and I had to call up Passport Canada photo requirement web page on my phone for them.
Second, I had to stand against a wall and hold up my own white background board with my hands behind my back.
Third, they produced photos on a handheld or portable Polaroid-​like printing machine.
Fourth, they did not know about the written statements at the back of the photographs and I had to again tell them what to do and what to write down.
Finally, the photos were ultimately rejected by Passport Canada. Fail!
Reasons for photo rejection as according to Passport Canada: unclear photo; contains smudge on edges; insufficient contrast of facial feature due to improper lighting.
The money paid for taking the photos is not too big of an issue in the grand scheme of things. The valuable time lost is tremendous for someone who needs their passport in order to travel. The store said they were experienced, I think not! The store also said they will retake my photos if photos were rejected. Why would anyone ever go back to fail again and lose more time on something important?!
Advice to people who provide services: do not pretend to provide experienced service when you cannot, it is not fair for consumers and certainly not worth the reputation-​suicide.

Usually I would write a long-​winded semi-​comedic review… but sadly this place just doesn’t warrant it.
Walked in to ship 3 packages. I figured since I was mailing out through them, I could borrow their tape… Nope. $ 1 for every 2 feet used. The customer service was poor beyond that and the male cashier was pretty down right rude. Both customer service associates grunted and groaned as they processed my order, not to mention one was sitting down on her phone when I walked in.
Looking back, I should have bought $ 100 in tape to tape the front door shut… Such a simple task to be done and neither of those two could be bothered.

Came here to get a signature notarized. $ 10,not bad.
The guy who helped us was knowledgeable and told us that the form we had didn’t have the most updated notary language. He attached an additional page for us to include with our document.
Was in n out in 5 minutes. It helps that it wasn’t so busy and we were the only customers there. Coming 10 minutes before closing might be the trick!

I totally agree with many reviews here. Store owner is kind of stingy. She will even charge you for piece of tape to stick packing label.

Terrible customer service and they constantly try to Nickel and dime you.
I recently tried to ship two boxes from this location. The rep behind the counter tried to tell me that she can’t accept the package because it wasn’t taped correctly. They would have to charge me to retape it. I informed her that it was shipped to me by UPS in the same condition and I didn’t even open the package, rather applied the return shipping label and am dropping it off. She refused to accept the package. Funny thing is I dropped the package off directly at UPS and asked them if I needed to retape it. The guy at UPS said no, the package was taped correctly.

I decided to stop here to drop off a package that was already paid by the receiver. The top of the package needed just al little bit of tape to seal it. They wanted to charge $ 1 for a small strip of tape. The reason or excuse is UPS does not reimburse them for it and they are privately owned. I believe the true reason is since the postage was prepaid they were not getting anything out of taking my package. Needless to say I took my business elsewhere.

This location deserves zero stars. Today, I went in to ship a package using a receiver’s account, but was informed by the owner that they «no longer are allowed to ship using receiver’s accounts.» I informed her that I have shipped using receivers account (s) many times from this location. She was adamant that they are no longer allowed. Needless to say, I went to another UPS Store location, where I was promptly and courteously helped and shipped the packages using a receivers information.
I then asked the clerk, if all UPS stores have the capacity to ship using receivers accounts, to which he replied «Yes.» I told him what happened at the Irvine location on Jeffrey and he told me that she probably didn’t want to ship using the receiver’s account because the store does not collect the fee.
Anyway, this place is bogus. The owner is cheap. Go to another location or FedEx.

No stars, if that was an option. Horrible service! I’m a PO Box holder at this location and I’m absolutely disgusted with their customer service. I came in today to mail two small packages, I was never offered the discount that should come with holing a box at their location, and my card was charged twice. When I called the girl refused to put the manager on the line because she was going to lunch. When I asked for the managers supervisor information I was told she’s the owner?! Seriously, you don’t care that you’ve charged your customers for services you will not be giving? That’s illegal. I will NEVER mail from this location and absolutely will not be renewing my contract. Do not use this location unless you want a headache.

Occasionally due to time constraints, I am forced to come here to drop off or ship a package. Although other locations will take the package with no issue, this location uses it as a sales pitch for their other services and they sometimes will hand me a coupon for their other services when dropping it off.
A previous incident occurred some time ago where I was forced to book a next-​day air shipment here. When they began to charge me, I informed them I had to charge it to the company account. My memory of bad experiences recalls the very harsh words from an Asian woman that sounded like the manager in the back: «We don’t get ANYTHING if you do that!» Such desire to make money makes it very uncomfortable to go in there, even if just to drop off a box.
Their pick-​up time is 5:15 and they have not delayed the shipment of any prepaid packages yet, even when I dropped off a box when the UPS truck was outside. At least it functions as a drop-​off point.

The owners are very cheap and they do not understand what customer service is. Also, I’ve talked to one the employees and they just seemed so miserable working there. Personally, I understand the business because they have another UPS Store down the road but their manner is not at all welcoming. I would recommend anyone not going here.

I had a pre-​paid return shipper to send back to a vendor and decided to stop by here to send it out since its the closest location by my house.
As soon as I walked in, I was greeted by 3 employees and I asked the female employee for a ups pouch for the printed shipper and she digs into my box and sees what I had in the box (just a cotton dress). She then proceeds to the shipping supply section to find a bubble pouch for my item when it was already in a box and I clearly stated that I needed a UPS pouch for the shipper… I had to tell her again I wasn’t in need of a bubble pouch but a UPS pouch for the pre printed shipper as Im holding up and showing her the shipper again.
The pkg was in the original packaging from the vendor (1 lb in a small box) and the top of the box was not taped (about 4 inches across). She asks me if I had my own tape and I told her no. She then says «Well, then it’s $ 1». She must’ve seen my surprised look and said «We have to buy the tape». I told her thank you and walked out the store.
I understand the owners mustve purchased the tape using their own money but the attitude and the manner in which the employee said what she did, was a total turn off. Will not be returning to this location.