White House Black Market

I love White House Black Market for its clean, classy, stylish hand in my wardrobe. Lately, I feel they are maybe going down the bebe route with super short skirts/​dresses and cut-​out sleeves, etc. I hope they stay true to their elegant roots. I love their pieces that have remained sophisticated beauties. I added a gorgeous black and white dress to my closet yesterday that, as all their great pieces, will make an easy breezy seamless transition from day to evening.

I do have to agree with previous reviews the customer service at this location is by far the worst of all WHBM stores in Orange County! i am a regular customer of WHBM and you could say the majority of my wardrobe is from WHBM. I went to this store in July 2014 to return & when I couldn’t find anything in my size «Large» to exchange for the Manager told me to mail in my return so their store wouldn’t get dinged. Really? When I explained WHBM charges for that, she told me she would mail it for me. They do not practice the hassle-​free return policy that WHBM promotes and are not helpful or friendly in general. This same very tall woman also told me this store only carries smaller sizes because they cater to their clientele! What a crock! Where are they getting these people from? I suggest going to either Mission Viejo or Tustin if you want to be treated like a valued customer and have friendly and knowledgable stylists help you.

They have very bad customer service. Not helpful and not very well trained.

I like this store, I just don’t like their prices.
They have a good selection of sale items on either side of the entrance and at the back wall. I usually hit those before wandering around the $ 180 dresses. I dunno, is it me or am I the only one who would rather drop $ 200 at a Bloomingdales or Nordstrom yearly sale?
I have to say that the items that I do pay full price for are the ones that receive the most compliments… skirts, blouses, etc… This is a great place to get work clothes that last season after season, even the sweaters (they don’t pill up). The legacy pants are flattering. The jewelry make a nice compliment to the outfits.
If you’re a WHBM member, you can get an additional 5% off all purchases and the coupon mailings help if you spend more than $ 100.

Perhaps it’s because my entire wardrobe comes from this store so I always walk in looking like a WHBM billboard, but the staff here is attentive and extremely helpful.
They are willing to rip open boxes either to find the right sizes or to pull out the latest inventory when you ask, and they have a great eye for picking flattering combos.
I adore the clothes (stylish, flattering, fantastic fit, comfortable, quality, classic), but it’s the staff that makes the difference for me here.

don’t usually shop here, but thought i’d stop in after i browsed through my usuals… and to my surprise, i actually found a few items i liked! but the store was a mess, it was hot and stuff (no A/​C??) and when i asked for my sizes in the 3 items i picked up, the service was appallingly blasé. therefore, i left. and i won’t be returning.

I LOVE White House Black Market, but this location is really pushy, and I have run into more than one employee lacking in class. This is a smaller WHBM, and the ONLY location they do not give you dress bags.
When I asked for one, the manager announced they are to expensive for her to order from the company anymore… not the usual classy manager I’ve come to expect from these stores.
Try the Tustin & Mission Viejo locations.

WWJOW = What would Jackie O wear?
The answer is anything & everything from WHBM. I love that everything from jeans to dresses is chic, sophisticated, classy & elegant. Their styles really look like what Jackie O or even Audrey Hepburn would wear today.
Some things have a vintage feel, some look breezy and effortless (like what Jackie would wear on vacation), and I just love the splashes of cobalt blue in their accesories.
Thanks to Flo C. for mentioning in the review that WHBM is owned by Chico’s.I thought those 2 styles looked similar! :))
The blonde gal was awesome with customer service while the brunette pushed her way into our conversation and was too brusk. The prices were too high in my opinion, however whenever I get to wondering what Jackie would wear, I only need to come here.

Maybe the manager from this White House Black Market read the negative reviews here because the service was excellent went I went there. I was looking for something specific, and the salesperson pulled everything off the racks for me in my size so I wouldn’t have to search for myself. She also brought me a few other things from the sales rack, just in case I wanted to try them. I would definitely come back to this WHBM location.

As a strict jeans and t-​shits kind of girl, it can be intimidating for me to walk into a nicer establishment to shop. The staff at the Mission Viejo store were quick to help me and stuck with me when they had trouble understanding what exactly it was I was looking for. With their help, I was able to locate the item, and unlike Macy’s and Nordstrom, they actually had it in my size. Their prices are a little on the high side to me, but that could just be sticker shock because I am used to bargain shopping for clothes. All in all, not a bad shopping experience.

I went there about a year ago for the first time and promised myself not to go there anymore. Why? Horrible customer service, the staff treated me like a trash and I should say I bought a jacket for over $ 200, so I wasn’t wasting their time per say. I picked up my jacket myself, and did everything on my own, they just helped me with the fitting room. They were so mean, rude, and lousy. The only reason I bought the jacket anyways was I didn’t have time to go anywhere else and it was a gorgeous jacket.
However, I decided to go there again this year when I was in Spectrum and needed to buy a pair of pants. Was hoping to face nicer staffs, but … The staffs wasted my time, one in training not knowing how to charge my credit card, the other one didn’t know how to check for an item in their computer… they charged my card twice and didn’t know how to refund it, they keep asking me to go from one counter to another, the manager was like all over the place, they didn’t have my size for a nice top, but they didn’t bother to check with other stores and just handed me the Mission Viejo store number to call them up myself…? ETC…
Will never go there again, I go to their Tustin store and will post my review separately. I also like their online store.

The one time I walked into this store to check out their clothes the snobby employees said hello to me but didn’t even want to acknowledge my friend’s presence. She is overweight and they looked at her with this attitude that came across like «what are YOU doing in here?» I hate retail stores that hire rude minimum waged employees who have a stick up their *ss. So in a nutshell their service was terrible and their clothes were for size 0 – 5 and over-​priced. Great concept (black and white) but bad execution. MESSAGE TO OWNER: Hire people who treat your customers with respect! Maybe my friend was coming into your store to look at nice clothes for some weight loss inspiration… or maybe she was buying a gift for someone and willing to drop a lot of cash. Your employees atittude made her, myself, and everyone we ever talk to about your store have a negative perspective of your business. I hope hiring rude people is worth it.

I’ve shopped here once and received excellent customer service. I ended up buying a geometric print shell dress that looks great under a black suit jacket. My one complaint is their clothes are not true-​to-​size. I tried on a small like normal and it fit like a medium/​large. I was struggling to locate extra smalls so it didn’t look like I was walking around with the bedsheets draped all around me. The prices are a bit too rich for my taste, but once in awhile, I’ll find something I cannot resist buying here and I pray it’s on sale.

i’ve actually had pretty good service at this white house black market. i’ve purchased from the one out in newport as well, but this one’s closer to home.
i must say though that the only items i’ve ever purchased here are little black dresses. i’m a lover of little black dresses, even though people say pink is the new black. no color will ever be able to replace my love for black.
these dresses also fit well. my sis has a few dresses from here as well (which means i have them also) and she thinks they’re great. they don’t hug too much or too little. the fit is just perfect.
they also have some pretty good sales at times. i’ve purchased a couple dresses at 40% off, which isn’t too bad. even though the dresses are almost 200 bucks a pop i think it’s worth it.
every girl needs a classy/​sassy/​fancy little black dress.

I used to really like this store. They had clothes that I’d actually wear. But I think now the styles are getting older? And the little doodads? Like stuff my grandma might like. Not worth the prices.

Would get more stars if service improves.
I wish I thought of this concept first. I mean, it’s genius! A store with everything in either black or white, catering to not just the fashion-​savvy people, but the color-​blind and the what-​not-​to-​wear crowd.
The clothes I would say cater to several types of occasions and ages. There are some «frumpier» items that my grandma would favor, but then there’s career separates and cocktail atttire. The concept of «little black dress» is definitely explored here. There are also shoes, bags and jewelry, all in black, white and silver (when necessary).
The prices are not particularly cheap but aren’t particularly high-​end persay. It’s about on par with their competitors like Ann Taylor and whatnot. They do have a sales rack and there some cheap finds every so often.
I think the service at this one could use a little help. The few times that I’ve wandered in, I was never acknowledged or greeted, much less asked if I needed help or anything. I was in there for at least 15 minutes so it’s not like I didn’t give them a chance. Maybe I just didn’t look like I would shop there, which is a fallacy.
Side note: They’re owned by Chico’s.