Woodbridge Walk-In Urgent Care

This establishment is run very unprofessional. I came in on 6÷21÷16 to be seen. The office had no sense of urgency. As my partner and I were waiting in the room. The staff was walking around with cake and soda cans. I am all about celebrating a bday, but when your care giver comes in with cake still on her face I think it shows the kind of clinic this is. I let the manager know what is going on in her practice I asked for the manager by phone I had to tell the receptionist the reason for the call, my name and so on. After a five min hold was transferred to another person who was not the manager. Then had to repeat the same information. I feel the negative reviews are from a poor lack of leadership by allowing a clinic to be run like a party and unprofessional staff that have a deep lack of empathy. My diagnosis for my workers comp issue was not done correctly and I was referred to another medical provider by my insurance based on what was written down by the nurse practitioner. I have visited this place twice too much and will not be back for care.

The staff is great and I like Nancy McGinn. My doctor is semi retired, so I can never make an appointment with him. I started going to urgent cares and have been to a few, but travel to Irvine to go to thus one specifically and have been with my mom, too about 4x. Definitely make an appointment using your smartphone, it helps. There are waits depending on walk ins, but I prefer this location and again, the staff is great.

Two experiences in past six months, with two different nurse practitioners and both positive: personable and helpful while being careful not to over prescribe. The first time I walked in cold and waited over two hours; the next time I used their online skip the wait tool (which was great) and I was brought in about 15 min after my spot time.
I do agree with other negative reviewers that there is no privacy in the waiting area and the receptionist asked each person checking in to verbally state their reason for coming (could be embarrassing or personal so seems best if they just go with the written reason on the checkin iPad). Overall I received good care and would return.

After I wrote this review, I began to read the other negative reviews. It’s hilarious that most of the recent 1 star Negative reviews are about the same nurse: Karen Bernal. Woodbridge– do you not get it? This nurse is absolutely unprofessional, inept, and even a liability to your clinic.
After my experience with Karen Bernal, one of the receptionist nurse, it is evident that Woodbridge Walk-​In Urgent Care is unaware of HIPAA laws that protect confidential patient information. After saying loudly my full name, date of birth, and reason for visit so that the ENTIRE waiting room could hear, I asked her if they adhere to HIPAA regulations. She said the waiting room was too small to do that. I tried to speak to their manager, Michele, but have not heard back. As a healthcare practitioner, I’ve had to undergo trainings that teach us how to protect the confidentiality of patient and what a violation of patient right laws would result in. However, it’s unfortunate that the employees of this Urgent Care is unaware and uninterested in complying with the law. I’ve contacted the US Health and Human Services office of Civil Rights who’ve assured me that this office will be investigated.

Update as of 5÷23÷16 God forbid you ever get sick and HAVE to come to this place. (Damn my PCP) there is this girl Karen at the front who is BEYOND rude and obnoxious! Not only is she super loud and continually speaks in Spanish with her Co-​worker (I speak Spanish and all they did was talk shit on a walk-​in client trying to get a Drs note) but she plays favors. Phone rang 2 times for patients trying to make an appt and she said that they are so busy she couldn’t make them an appt and they would have to come in and sign in on the iPad, then a friend of hers called in and she made him an appt for his daughter immediately and then her name popped up on the screen that they have in their office.
Karen, I hope you read this and know that while people are sitting in the office for close to 2 hours, they observe things and you’re a complete disgrace!!!
So let me start off by saying that if I could give this place zero stars, I would!
God forbid you ever need to step foot in this place. There were two younger girls at the front when I first walked in, Karen and Leslie! Obviously looking up to talk to someone is too much to ask of them, because with a very disrespectful attitude while staring down at their phones and openly discussing other patients, they ask you to check in on the iPad and then ask for ID and proof of Ins.
Again, without EVER looking up at you and making ANY type of eye contact, they handed me a clipboard with papers, asked me to fill them out and sit down until I’m called on.
The back office staff wasn’t any better either, I’m not sure if there was a huge office fight right before I walked in, but the entire staff, and I mean ENTIRE staff was rude, and in a really bad mood!
It’s almost as if they felt inconvenienced to do what it is they’re supposed to do, which is treat a patient!
I’ve never felt so uncomfortable in a medical setting and have never experienced such awful behavior and attitude from the medical staff!!!
If you feel like you wanted to be treated like shit for no reason, than this is the place for you!!!

Excellent urgent care. I bit right through my lip and was ushered into a room immediately. The nursing staff and Doctor were very professional and cordial. He stitched me right up without complications. I will be returning for any future sewing needs.

Short wait at the time of our visit and friendly staff.
I strongly believe they misdiagnosed my kiddo with a UTI because shortly after leaving this place and unable to get any antibiotic down my kids throat, the pain stopped. The next morning, during normal business hours, we went to our normal pediatrician for a 2^nd opinion and testing was clear with no UTI. Hmmm?
The male doctor we saw was on the older side, and seemed a little slow so not sure if that had to do with our results or not.
Good luck with your urgent matter!

I found this place because my insurance referred them to me, I was a bit skeptical because I really was not feeling good and I did not want the wait to be too long.
This place was easy to find, very welcoming. My first impression was that it was clean and nice. The nurses at the front desk were very kind and welcoming. I waited no more than 15 minutes before I got called back and waited about 5 to be seen by the doctor. I was examined by the doctor and even though the diagnosis wasn’t what I thought it be, the doctor still prescribed me some cough and congestion medicine to help me feel better. My entire visit was no more than 45 min which was quiet pleasant. All in all this urgent care will definitely be the place I go to if ever in need. Thank you!

We came here after a biking accident. All the staff was very nice and they give you a sheet to explain what you have to do or watch out for.

They have friendly receptionists, and nurses, a wide variety of complimentary beverages while you wait. And Their flu shots don’t hurt at all: D

This place was great. I showed up about 6:30 on a Friday night, miserable from a sinus infection and I was in and out within 30 min. Dr Nancy McGinn treated me and was very friendly and seemed to really care how i was feeling. Will definitely be coming back (hopefully not often though)

Woodbridge Walk-​In is by far the best Urgent Care facility in Irvine. The doctors and staff provide the highest quality healthcare in a friendly, courteous and prompt manner. You can «skip the wait», meaning you will avoid waiting much in the waiting area, by making your appointment online. This allows you to have an timed appointment and you won’t have to wait in the waiting area for more than a few moments. Another great feature is that they accept most insurance plans and also offer a discount to those paying cash. Our entire family visits this facility and wouldn’t dream of going anywhere else for our urgent care needs!

Just wanted to post an update, as I’ve been here twice in the last week for a new issue (once for the issue, once for follow up). This time I made an appointment online, and it was absolutely worth it. I was seen within 15 minutes of my scheduled appointment time (which was great as they were super busy.) The receptionists were efficient and polite. I was instructed to check in about 15 – 30 minutes before my appointment, which was fine and I think probably helped speed the process of getting in and out along. Everyone was very professional and polite. My follow up appointment was equally as easy.

I will say both positive and negative things I noticed about this place :
— Do not call them with any questions! They are extremely rude over the phone and don’t listen to you.
— The wait is EXTREMELY long so make sure you have plenty of free time. 3 – 4 hours
+ they don’t over charge you or make you pay for things that are unnecessary. I’ve never paid a penny here while many other places send me bills for things I know my insurance covers.
— doctors here are very impatient and want to get you out of the door asap. I understand that they’re busy but I want my doctor to listen to me and care about me.

These people were amazing. The day before Christmas Eve, our five year old slipped and fell at school — in the one month gap between jobs when we didn’t have insurance. The doctors here worked with our cash budget, were super friendly to my entire family, and even were able to wrangle the folks who got upset in the lobby. (There was only one doctor on site, and my daughter was the one being seen.) The doctor was even able to calm my daughters nerves by telling her since the stitches were hurting, he would use suchers instead since they hurt less ;) I would highly recommend them!

My wife came in yesterday morning, 1÷27÷16, to check to see if she had a UTI. The medical assistant took her in. When she was checking her blood pressure, she noticed that the cuff was way too loose. She had to tell her that, so she readjusted the cuff to fit correctly.
After submitting a urine sample, a report back from the nurse practitioner, and she asked her if she had fasted that morning, which she had not. The reason she asked her that question, is because when they ran her urine test, she said that it showed both blood & ketones which is a sign of diabetes (Type I). My wife is not diabetic, and never has been diagnosed with being diabetic.
Later in the day, in late afternoon, she received a follow-​up call from the medical assistant informing her that they made a mistake in her diagnosis about the presence of blood and ketones being in her urine sample.
To receive this type of a misdiagnoses is a very serious matter, and a disturbing thing for a patient. I can only assume that the medical assistant that placed the blood pressure cuff incorrectly, was also charged with reading her urine sample. She WILL NEVER set foot in that facility EVER AGAIN as they appear to be incompetent.
As an aside, we spent many hours yesterday worrying about her having ketones and blood in her urine sample, when this was an incorrect diagnosis. Urgent Care should also involve careful care.

I’ve avoided writing a negative review for the past two days, but the fact that I was misdiagnosed for something serious is bothering me.
Late in the week I felt pain in the right side of my hip which seemed like a spider bite that was just sore, but the pain became so intense that I couldn’t sleep, plus the «bite» was expanding, swelling and turning red. I visited this urgent care around 1:30pm on a Sunday and it was quite crowded which was expected. I checked in and was told that my wait time may be almost 2 hours (expected that too). Finally was called back around 3 ish and got my vitals taken, assessment etc by the medical assistant. I don’t think she introduced herself.
I waited in the room for the physician for about 10 – 15 mins which was quick! I showed him the random abscess I had on my hip, he examined it and then decided to write me a prescription for some antibiotics. I wasn’t exactly told what it might be, but I was thinking «great, that was quick!» He left out the room to write my prescription so I decided to pass time by reading magazines. I finished one within 30 mins and still no prescription. Okay, maybe they were busy. Since I was in pain, I laid down for about 20 mins; still no prescription… I’m thinking they must be slammed (I’ve worked in hospitals and medical centers so I understand). An hour and 15 mins later my phone dies which wasn’t a big deal; I had another magazine to keep me entertain. After I finished that one, I noticed the sun was setting and it felt like another 20 mins had went by. By the time I went to «use the bathroom/​check to see time», I had waited 2 hours. Finally, I asked how much longer (in a nice way)… So the front staff brought me over the the doctor and his computer and asked was the prescription ready. He said «yes, I think it’s at the front, but I’ll just send it electronically right now». ARE YOU KIDDING ME?! And the medical assistant couldn’t pronounce bactrim… Glad I’m in the medical field.
So I basically was examined for 2 mins and waited 2 hours for a prescription. They were even closed by the time I left. The next day I just decided to go to Hoag ER. They saw within 10 mins, saw that I had an abscess that needed to be cut and drained STAT! That infection could’ve went to my leg. I was out of there within an hour (checked-​in, incision, drained, 3 prescriptions).
One star was for the friendliness of the front desk :) they were sweet!

My family has been going to the Woodbridge Walk-​in for years. We have always received good service — however the last two times I was there and saw Nancy McGinn — she made the expereince WONDERFUL. First time I went in because I inured my back, and most recently on Friday I went in for a a bad cough. Everyone seems to be sick right now, and the walkin is is busy, I feel like she really cared about what was wrong, and didn’t rush thru the visit. She gave me lots of suggestions of things to do at home (humidifier) in addition to calling in rx.
Forever a loyal patient!

I made an appointment for 4:05, walked in at 4:05, and was able to see the doctor by 4:30. The wait time was considerably short, as at many other walk-​in clinics the wait time can be excruciatingly long even with an appointment.
The staff was all friendly. Most importantly the doctor was knowledgeable, gentle, and seemed genuinely concerned for my well-​being. If you are looking for urgent care at a nice, quaint but professional place, I’d recommend trying this place out. Probably best for minor diseases or medical conditions like the flu though.

I came in to a full waiting room on a Monday morning (around 10). There was a good 7 people in front of me. I waited about an hour and a half. The front desk staff was okay… very neutral (not friendly yet not mean). After sitting there for a good hour already one of them said there was coffee and water and tea if we wanted any.
I already went in knowing what was probably wrong, which made it easier. But after getting weighed and put in a room, there’s still a little waiting period. I think there was only one doctor on call that day too so it was slower.
This is the second time I’ve been to this location and it was a different doctor. This one was really nice and listened to every thing I had to say.

Open till 8 m-​s open till 5 on Sunday