Apria Healthcare

I have had sooo many issues with Apria Healthcare that it is just really pathetic. I have COPD and use continuous oxygen and must sleep in a hospital so that my feet and head are elevated. I have had several issues with the bed that has been replaced twice. Once the feet got stuck in the raised position and would not go down. It took 3 days before they sent a technician out and he didn’t know what was wrong and his solution was to remove a clamp that would allow him to lower the feet but left me without the ability to raise or lower the feet. He left with the promise to return the next day which he never did, but I did get a voice message from Carlos the branch manager that, they would be replacing the bed because they didn’t know what was wrong. After about 3 weeks and me constant calling a supervisor stopped by because he was in the area and he wanted to see if my issue had been solved. This man figured out what the problem was and fixed it and found out that the other technicians had the wrong on the bed to raise and lower it. This is just the tip of the iceberg.
Three weeks ago I contacted Apria because I was making arrangements to move and I wanted to set up for my equipment moved in advanced. They advised me that someone would be calling me the morning of the move to confirm the time and address. I called back the day before to see if there was anything else I needed to do and they assured me that everything was all set. As promised the morning of the move I received a phone call stating that they would be there between 3:15pm and 7:15pm, I checked every couple of hours the closer it got to 7pm. after 7p. m and no call, no show. I finally got in touch with a representative of Apria that informed me that the branch manager «Carlos» cancelled the order because the bed was no longer a rental and they could not move it. Ok no one could have called to inform me of this so that I could have had the movers to move it earlier ?? So what about my oxygen equipment? The are suppose to move that right? The representative reinstate the order to have someone to come out and move it which no one still has not showed up, called to apologize, or explain to this day. And to make the whole thing more disgusting. the representative thought the whole thing was so funny. This is my health at stake not theirs. My son and his friends finally moved it all. I am still having problems with this bed and someone was suppose to be here to day and the order was cancelled by none other than” Carlos”,
I will be consulting a lawyer tomorrow.

Apria Healthcare is the Perfect example of POOR Customer Service. After dealing with them for 3 – 4 years, we are switching over to Lincare. When you call Apria, it takes forever to get a human being on line and when you do, you can’t understand them as they are somewhere in the middle east. In January we reordered 15 small oxygen tanks for my wife to use when we are away from home. Within 3 weeks, we had found 3 of the «sealed» tanks to be empty — thank God I checked them before we left the house. I have had it with Apria…

Agree with everything everyone else has said. This is my second go round with Apria. I have to use them now because I am on Medi-​care. I have a prescription for a change in my CPAP pressure. Easy, right? NOT. I got a call from one of the foreign employees mentioned and was told they cannot change the pressure on my machine because they did not supply the machine. BS! Just another way to screw money out of Medi-​care and use up my tax dollars. Apria sucks bigtime.

I called in for a reorder on oxygen tanks for my sister and had to wait on hold for almost 40 minutes. They need to hire more staff to handle the incoming calls. That is the worst customer service ever!!!

Original order came in timely. Did not have to hold long at all when calling with questions. Had to order supplies, and agent was very polite and helpful. A very easy process. Very happy so far, and so far that have been able to cover all my fees with my insurance.

Dealing with Apria Healthcare can be extremely frustrating. Their invoices have no details and make no sense, except to state you owe money for some unknown thing. When you call to ask questions about a bill every customer service rep will tell you it’s another department’s job to answer your questions and you will get this answer each time, no matter what department you talk to. Unless of course you call the number for accounting/​finance, in which case your call will never be answered — the phone keeps ringing and then your call is disconnected!?%$#@
Most of the refills can be had for the same price online without insurance. It’s so strange how apria will charge your insurance $ 300 for an item, your insurance will agree to pay $ 250, so you end up paying $ 50. While the same product costs $ 50 online at places like the ‘Cpap Shop’. What’s the point?

Do not ever get medical equipment from them. I paid for my breathing machine over the phone. It was to be delivered before 5 pm. It’s now 8 pm they have not delivered. I NEED a breathing treatment so badly my husband is driving me to the ER. Will APRIA pay my deductible, I think not. I shall be calling my insurance company tomorrow, asking them not to use this company for any Medical equipment. I also work for a very large area hospital and am closely associated with the social workers case managers. I shall be sure to relate the appalling customer service and unreliability

The Absolute Worse!!! Don’t waste your time with them. If you do, you’ll get nothing but excuses.

They get ZERO stars.
1. I have waited on hold no less than 10 minutes each of the 12 times I have called.
The longest I was on hold was 37 minutes.
2. My order was received but not processed. This put me a week behind.
3. I have had the WRONG wheelchair delivered 3 times.
4. The drivers have been ignorant of the products and try to bully you into keeping what you didn’t order. Just awful customer care.
5. Now they won’t take it back because they say it is what I ordered. It is not. My legs are too long for the leg rests and their answer is to deal with it. No.
6. Their «local» number rings to the call center in CA. You cannot contact the local office directly.
There is no way that these people should be allowed to receive Medicare payments. Or any insurance payments. And there is not a way to properly complain about this service to anyone of authority. I implore all in need of DME, especially the elderly, to avoid this company at all costs.
(As I type this I have been on hold of call #13 for 15 minutes and 57 seconds… 58…59…)

I have only been using Apria for 5 years but the consistency of service is very poor. They will bombard you with automated phone calls and when you speak to a live person it is generally w someone from a foreign land which you will not be able to understand. My orders have also been poor received, double shipped. It is a company I think takes advantage of its clients hoping that no one follows up and they will be able to bill. In process of finding an alternative.

After using Apria for years for CPAP supplies, our insurance changed at the beginning of 2014. For the first order of supplies for 2014, I indicated to the automated system that I have new insurance information. I was contacted by a representative who took all my new insurance information.
I specifically stated I really only needed the head straps but was told a whole mask kit was the only way the new straps would be able to be sent. No other supplies were needed. I was told my total would be (after he’d checked all insurance information and verified coverage and specifically mentioned the deductible) $ 14.80. I agreed to that total and asked how he wanted to handle payment. He said they could send a bill or I could give a credit card. As there’s been a rash of credit card numbers stolen recently, I asked if the information would be stored. Since it would be, I asked him to send me a bill.
I haven’t received the bill but the EOB from my insurance company came in showing Apria billed them $ 1093 for the mask. I called Apria about it and was told the insurance company makes them bill at the highest retail cost, then negotiate it down. My portion is now $ 147.97.
As the mask has been opened, Apria will not accept a return, but the negotiated pricing is 10 times what I was told I would be billed. The woman I spoke to today acknowledged that their notes show the $ 14.80 quoted but she said that should just be my copay even though they already acknowledged they verified insurance when I was quoted $ 14.80 as my cost. With a deductible (which is verified with the insurance) my cost and my bill are apparently two different things?
If I had been told the true final price up front, I would have shopped this around, as I can find just the part I needed for $ 31 on Amazon.
Avoid at all costs or it will cost you. I’ve filed with the BBB as well.

In October I was planning for an operation January 14, 2011. I called my insurance company Aetna and requested three items I would need for my recuperation (knee walker, raised toilet seat and shower chair) They then referred me to Apria. The man I spoke to was very helpful and told me he would order these items for me but that the knee walker was a special order and would take 6 – 8 weeks to send one. Plenty of time or so I thought.
Before Christmas I called to check on an order and was told that yes the items were being sent and would be there before the 14^th the date of my operation. OK I believed these people as being a reputable firm. I assumed that because of the holidays they may be backed up so I waited until the week before my operation and called again. I got the same reply, the items were being stored in the warehouse awaiting the delivery of the knee walker, but they had a raised toilet seat and shower chair for me. My operation is still on the 14^th and I have nothing promised to me.
January 14^th I was operated on and was struggling to use the restroom because I did not have a raised toilet seat and could not put weight on my left foot because of the surgery. Then I was told the items were being delivered on the 17^th of Jan. No delivery. Again I was told they’re on their way. The night before these items were to be delivered I received a phone call telling me it was to late for the driver to come by could he come in the morning. Now I am quite angry and still struggling to use the restroom. This same man assures me delivery of the raised toilet seat and the shower seat. What about the knee walker I naively asked? We don’t carry them anymore he says. WHAT I screamed into the phone.
These people at APRIA had been promising me this item and telling me it was special order for three or more months!!! A long converswation ensued and I hung up frustrated and angry. My husband had to go to a health equipment store and rent me a knee walker. Easy.
I had the raised toilet seat and the shower chair the next day. Those items can be purchased at any drugstore or and yet I was forced to wait almost four months because of the special item that never came.
BEWARE OF IDIOTS THAT WILL PROMISE YOU EVERYTHING AND GIVE YOU NOTHING!!!