AT&T

The absolute worst customer service bar none, stay away.

Horrible customer service from Dinah and Maggie. The reps are not knowledgeable about the product and aren’t courteous at all.

READ THIS BEFORE YOU WALK INTO THIS STORE:
Firstly I should have read the reviews about this store before I walked in.
What Happened: THIS STORE SCREWED ME WITH MY NEW CONTRACT. BE CAREFUL WHEN YOU GO IN TO AVAIL ONE + ONE CONTRACT .DON’T GO THERE AFTER 5 PM YOU WILL END UP COMING BACK FOR THE NEXT FEW DAYS CONSECUTIVELY .
I moved from Tmobile and wanted to go with AT&T Iphone 6S+ with the one plus one offer.
1. It took 2.5+ Hours to get three lines ported.
2. The staff wanted to go home (i went there twice)
3. They made the contract signing so painful that me and my girlfriend had a migraine and had to finally tell the store manager «Just give me one phone and we will leave with it it was unbearable «
4. The store executive messed up the contract signing process for which we took the loss by not having to go with the one + one offer.
4. Then I called the customer care to see if they can help me with availing one+one option. They said I need to go back to the store manager and talk to her.
5.Save yourself the pain of signing or going with a new contract at this store .All they want to do is go home the moment clock strikes 5 .
6. Thy did not even have the courtesy to ask me to come back so that they can help me fix the contract and let me avail the one+one opportunity.
7. They are asking me to cancel the contract pay the 15+35 $ restocking fee and re run my credit 4 times in two days and get the new contract signed. (IS IT FAIR ON MY PART AS A CUSTOMER ???)
AT&T IS THIS HOW HELPFUL YOUR STORE PERSONNEL’S ARE WHEN A CUSTOMER WALKS IN WITH ALL THE HIGH HOPES ???
THANK YOU STORE FOR SCREWING ME AND GIVING ME NO OPTION TO AVAIL AN OFFER ON MY NEWLY SIGNED CONTRACT.

They have THE WORST customer service. 2 so called service rep attended one customer talking random stuff. 1 service rep just standing there doing nothing. while there are 7 customers waiting. They NO F***ing clue about customer service. totally useless and worthless place. NEVER go there

BEWARE if you try to get DirectTV through AT&T they will give out your contact information to apparently all other satellite and cable providers. I was not able to get Direct TV, my apartment faces the wrong direction and now I keep getting text messages and phone calls from other providers. Wish I had not bothered to try and get direct tv.

Got a same day appt to have my phone looks at (not sure that is ever possible in an Apple store… just sayin). Josh was the service tech and he was very courteous and fixed my phone while we ate lunch. The is no atmosphere at all but they fixed me up.

I decided at 4PM yesterday that I finally wanted to upgrade from my iPhone 5 to the iPhone 6. I was going to drive to the Lewisville location but when I found out that there was an AT&T store not too far from my apartment, I went there instead.
I did scan some of the reviews on Unilocal and was bracing myself to wait for a very long time and to interact with some rude representative. Fortunately for me, I didn’t have to do either of those things.
I arrived around 6PM on a Thursday. There were maybe a dozen customers there already but everyone was being helped. As soon as I walked in, I was greeted and asked what I was there for. I told her that I was interested in getting a new phone and immediately I was introduced to Fatima. We walked to the back of the store to sit down and we discussed what I was wanted. She made sure every one of my questions were answered. And when she tried to sell me extras she didn’t make me feel like I was being pressured to say yes.
After maybe 45 minutes, I was done. Quick and painless.
I have been an AT&T customer for almost a decade now and while they do piss me off as a greedy as fuck corporate entity, I have never received poor customer service. Thanks to Fatima for solidifying my continued positive experience with AT&T.

Worst customer service ever. I went into the store since my phone was acting up and need to be replaced since it was damaged. None of the sales people would give me eye contact so I went up to one of them and she just handed me a card all while not giving me eye contact and said we don’t handle damaged phones. Call this number. I cannot currently use my phone. Then she walked off. I will not be renewing my contract with this company.

This is for the AT&T support store that is adjacent to the sales shop.
I came here to get my phone checked as it would die as soon as I unplugged from the charger, even though, it showed the charge above 95%.
James, the service guy suspected it to be a battery problem and luckily he had the same phone as mine. So, he checked by swapping the batter and it did indeed work for mine and his failed to start.
So, I was offered a free battery that would be shipped withing 4 – 5 business days. However, I was moving and told them I can’t wait for that long and said thanks and prepared myself to go somewhere to find the battery impromptu. Apropos, the manager, listening to all the conversation, offers to check if they could deliver it overnight. As it happens, they could. So, I am waiting for a FREE charger, overnight delivery from a AT&T; courtesy of James and the manager whose name I forgot.
I rarely gets this level of service anywhere and any business type. I think, it was not just be. I witness the same level of attention and service to other patrons as I was waiting for the paperwork.
I rarely give five stars; and this one really deserves it.

What more can I add in a review. I completely agree with everyone here. Long wait times, worker’s upset doing customer service, cause I know they rather sell something for their commission, and I left asking more questions then answers that I got.
It’s AT&T nothing has change, customer service is poor, but the service is dependable I can say I had no problems yet.

I am giving this place two stars because I have been coming here for years. It is a large store with much to offer. This store is always very crowded, not to say this is anyone’s particular fault, just a populated area. Most of the employees that have helped me throughout the last few years have been friendly and knowledgeable. Although today was no exception, the attitude my husband and I received from the employee, although seemingly knowledgeable, was absurd. I’m also not your average consumer dummy, nor a «hipster techie» that thinks I know more than I don’t. Yes, she helped us, explained everything thoroughly, and in the end we got what we needed and left. However, we also got service that included sighs, grunts, and numerous eyerolls. Considering my husband and I both work in customer service, one in the medical field, and the other in a call center type environment, we both understand how hard it is to take crap from people day in and day out. Yet still, I can’t help but salute this employees deliberate attempts to show us how disgusted she was that we exist. I would also like to add that we are your typical «nice customers.» And even after her obvious sighs, blank stares, and eye rolls, my husband still had the decency to apologize for having to re ask a question he didn’t quite get the entire answer to. I understand I have no way of knowing how many rude customers she had before us, but I do know that we are the type of customers that usually make you hate your job less.
Thank you for your service today Miss Moody MAGGIE.
We will not be back.
Also, just wanted to add, this review is a first, and I actually downloaded Unilocal just to create this review.

Jay gave us great customer service in upgrading our phones and explaining the confusing NEXT plan. He was patient and took his time so we all understood exactly what we were signing up for and I would highly recommend speaking with him if you have questions on your purchases or bill.
He did a great job and the next time my family goes to the att store, we will be looking for him.

Magdalena representative is the worst customer service I have ever experienced. She doesn’t have a proper information regarding AT&T offers and she is not even checking the offers. We called the customer care and asked enquires about that promotion and they said its applicable to my account and asked C care to speak to Magdalena and she’s quite and she escaping from us we don’t do that promotion. Customer care gave the promotion. She wasted all of our time

Your customer service team is unfriendly and makes it clear that they hate what they do. We were in the store for over an hour. Never saw a smile. No friendly interaction. It was a disappointing experience.

Fast service, ripped me off then I went back to get my activation all fixed, I was’t finnah pay no activation fee’s due to me ordering my phones online, goodthing they fixed it, waste of gas and time but great location and style of this place :)

I would not normally comment on something like my cell carrier, but I think we should all keep in mains the gain when evaluating the pain… I went through the process of unlocking a long-​unused iPhone and actually found it to be very pain-​free! And, the staff at your Las Colinas/​MacArthur location were extremely helpful. The only reason you don’t get 5-​starts is because I had to go into the store.

AT&T is a telecom company that sells wireless, TV, and home network services. This AZT&T is attached to an AT&T service center that also handles support issues. This is a review for both.
My Overall Rating:
AT&T Retail — 3 ½ Stars (Atmosphere, Service, Facility, Return)
AT&T Support — 3 Stars (Service, Facility, Return)
Atmosphere —
Retail — You’re greeted at the door a huge floor showcasing technology. It’s really great and gives you the same vibe heading into a car dealership. Lots of nice shiny toys await! 1 Star.
Support — Usually there’s a line, and customers there looks tired, bored, or like they would rather be somewhere else. Look, if you’re here chances are your phone is broken so expect a darker mood. No Stars.
Service —
Retail — You are greeted at the door and signed in. Once it’s your turn, a sales associate will help you with all your needs. For the most part they are helpful. What I find is they’re not really that objective, and tend to try to steer you to the most expensive device, not the one that’s best for you. One poor lady had an iPhone 3GS, and wanted something basic and similar. Instead of offering the iPhone 5c, he insisted she HAD to get a 5s with NEXT. Also, if you are in the U-​verse zip code, expect a STRONG pitch. Even if you say no they will persist. But they are friendly in my experiences. The last thing that is slightly annoying is you’ll be reminded to fill out a survey. Some associates have really pushed to make sure you’ll give them a good score. Guess what? If you’re honest & helpful you’ll get great scores, so stop pressuring me. ½ Star.
Support — Usually it’s a really long wait, but once you get to a tech they’re very helpful. Unfortunately I have had to use them several times, and except for the wait, they’re very professional and will do what they can within your contract. 1 ½ Star.
Facility —
Retail — This AT&T store has a great layout. It’s a very open space, with individual tables for customers, a few couches to watch U-​Verse, and several areas showcasing their phones and technology. It doesn’t feel cramped and is quite refreshing. It would be nice to have more seats for waiting when it gets busy. 1 Star.
Support — Pretty much just a room with two long benches for waiting. At least you can watch TV. ½ Star.
Will I Return? — Yes (to both). As far as the retail side goes, I’m an A&T customer and they seem to have the best phones. Although they are expensive and will push U-​verse and NEXT on you, the associates are friendly. Also, the Support team (once it’s your turn) are professional and will try to do whatever they can for you. It would be nice if all phones lasted forever, but it is what it is. 1 Star.
My Unilocal Rating Scale (Sum of all parts):
1 Star — Atmosphere — Is it a cool dive? Perhaps an upscale place? No matter the type, atmosphere plays a big part and I’ll give a star if I like it or thinks it has great charm.
2 Stars — Service — You can have a great car with bad service. But that’s also what can make a five star joint drop to four. It’s important to the experience that service is great and on point.
1 Star — Facility — I’ll award 1 stars for the facility, since this is one reason we go out.
1 Star — Will I come back? — If I know for a fact I’ll return, I’ll give this a star. A place has to make an impression for me to return.
Each Category can be given up to 1 star except service (2 stars) because I consider all these categories important to the overall dining experience. I will sum them up to provide my final Unilocal score.

Horrible customer service. Especially the assistant manager Ben! I will never return to this store again! Taking my service where the customer is actually valued!

Lost my new iPhone Thursday night at a Stars/​Bruins hockey game, reported it Friday morning and had a new iPhone in my hands by 9:30 this morning. Employees immediately got my new phone activated on the system and I’m back on the air! Speak with Albert if you go in, great guy and they work on commission.

Went there at 9:15am to upgrade my phone. Left at 10:45 am. There was only one other customer there other than me. There were at least 5 employees there doing nothing. U do the math.
On a good note, I had a great nap on their Ottoman…