Budget Rent A Car System

I love how easy and quick my car rental experience was! Staff was super friendly and accommodating, we got a great deal, I would refer this place to anyone looking for a last minute rental

I got here at 7:30pm after two flights, ending at DAL, and an über ride. I had prepaid for my rental online and figured I’d just breeze by the counter after showing my license and insurance and all that jazz and be on to my destination. (I had to drive 2 hours to Wichita Falls, TX. Super long travel day, I know.)
But I presented my debit card and was told I couldn’t use it to rent the car because I’m under 25, despite having already paid for the rental. Let me be clear– I’m from Ohio. I know no one in Dallas. Heck– I know only one person in all of Texas! I was panicked. What a bogus policy! However I understood that the policy was online and I’d unfortunately overlooked it.
The super helpful desk assistant tried to do everything she could for me including seeing if there was a way she could get around the policy, but there was nothing we could do. She apologized profusely for my misstep and gave me advice on other rental car agencies in the facility that might rent to me despite being under 25 and using a debit card. She also gave me instructions on how to get my money back from the pre-​payment– less the $ 50 fee for not actually renting. SO sweet and helpful. Eventually I found a car and saw her on my way out. Again she was sweet.
GREAT customer service. Helpful and sweet. I wish I could remember her name. Anyway, I’d take a good look at their policies before you did anything because I did lose $ 50 and have to wait a couple days to get my money back, but other than that, this seems like a good place to rent.