Chaucer Management Services

I own 4 units in Burleson, TX. Chaucer is managing all of them. It seems that they are doing a good job at managing tenants.
However over the past 2 years I have experienced a vacancy rate much higher than average at 11%. Though the rental market is tight in that area This is mostly because they have not been pro-​actively providing rent recommendations, and as a result my units are not financially attractive. They also market the rentals to just a few channels. And they will take a large lease commission for this! As a result I’ve lost 3 months of rent to other owners who have been better served by another management company.
Their statements are pretty much a work of art in illegibility!
I cannot recommend Chaucer at this point, unless (possibly) if you outsource the tenants replacement part to someone else who is more efficient (which should not be much of a problem).