Freedom Park

Was just looking and saw I last wrote about Freedom Park was nearly five years ago. Funny, I travel a lot and I am always trying to decide if I prefer SWA or AA… and AA wins this many times simply for the fact that I can use Freedom Park if I fly from DFW. If Freedom Park could get replace Sewell Valet at Love Field, SWA would win more business. Freedom Park is so consistent and professional.

Been using Freedom Park for about a year now. Was referred from a friend and they deliver on expectations. Very professional and courteous. Always on time and great when life throws us curve balls. I’ve forgotten to make a reservation and called them while on the way to the airport and they were there waiting for me. They keep up with all the last minute airline changes and my changes and always keep me well informed. In traveling for my job, they are one of the only things I can count on to be great. The amount of time I save with them is well worth the few extra dollars it may cost versus the terminal parking. Most important, I take care of my vehicles and care a lot about them… so do they.

Freedom Park has really impressed me this second trip. My car was waiting right outside the terminal. The president of the company promised that if I give them another chance I would not be disappointed he was absolutely right. I will be sure to come back. This time the valet guy was nice enough to carry two car seats from baggage claim to the car for me. Thank you so much! Definitely made me a return customer! Awesome company admit they were wrong and really went above and beyond to make it right!

Sometimes you don’t appreciate how good a service is until you experience a problem and see how well the company handles it. Freedom Park is obviously run by a person who «walks the talk» and empowers the staff to handle things the right way. I have been using this service for a year and recommend it to anyone who travels for business or pleasure.

I have been a customer of Freedom Park at DFW airport for at least seven years. I travel by air for work at least twice per month. In addition, I have a quarterly personal trip by air. Thus, I have a significant sample size to judge Freedom Park.
I have never experienced a service deficiency by Freedom Park. On three instances, they recognized a service error and not only remedied the issue in advance but proactively disclosed the error to me.
I don’t know how they do it but they are able to recruit and retain the most friendly, competent personnel I have experienced from a service business.
Finally, they are the ONLY privately owned business performing this service at DFW and compete with other subsidized companies that enjoy numerous competitive advantages but do not measure up in performance.

These guys are the best. Been using them forever and never let me down. Even when AA switches gates all the time, they are always there.

Do not use FreedomPark valet. You should always avoid using FreedomPark DFW valet. Use the DFW airport valet if you need this type of service. FreedomPark employees are the red-​shirt valets that meet you and take your car offsite.
The first time I used them, FreedomPark DFW valet left my car electronics in an odd configuration that spoke to their lack of understanding. I called and complained; they listened and promised to make changes. FreedomPark DFW then offered me a complimentary service for the next trip if I would give them another chance. There were no issues.
Then the third trip, FreedomPark DFW returned my car with every warning light on. The car was in safe-​mode. The driver was upset and crying saying she didn’t expect the car to roll backwards and did something to the shift lever then the lights came on… It’s BMW M6, double clutch, it’s supposed to roll. I took the car to BMW that day, got it back a week later and it cost me $ 3K
FreedomPark DFW valet president is Ken Kundmueller (dad) or maybe it’s John Kundmueller (son)? They are both listed on LInkedin as the president… Neither one of the presidents would take my calls. They were too busy calling my BMW service writer asking him to prove they did something wrong.
At the end of the week I still didn’t get a call… I got a text apologizing for not calling then I got an email saying I couldn’t prove they caused the damage and they are not paying for anything. How do you prove a negative?
Don’t risk your ride with these guys. This company is literally two kids (Bob and John) running daddy’s business (Ken). Very bush-​league operation with zero sense of accountability, humility or customer service. If Unilocal reviews do nothing else, at a minimum I hope this review saves one person from the experience I had with these clowns.

Freedom Park DFW is the best valet service I have ever used. I am an assistant and consistently schedule valet services across the country. Therefore, I can truly say that by far, Freedom Park has the best customer service and business model. Scheduling a reservation is simple and time efficient whether you are reserving over the phone or online. They are also very user friendly when it comes to cancelations and making changes. Thank you Freedom Park for making business and personal travel much less stressful!

This is a great valet service for the business person that travels often. Great prices and always timely. They make sure to send me a message if my oil needs to be changed and one time I needed a jump and they assisted promptly. I highly recommend them.

Freedom Park is the best! Come for the super handy car drop off, gate change notifications, car washes, inspection stickers, etc. Stay for the beyond excellent customer service!

Excellent service and great customer service! When the airlines let me down, I know I can count on Freedompark to be there when I need them most! Their full auto detail is by far the best detailing service around!

This is a great valet service.
I used it this weekend flying from Dallas to Chicago. I was running late for my flight and was about 30 minutes away when I called FreedomPark. The staff was very nice and setting up an account was easy. Even with such short notice, they were still able to meet me at the gate and pick up my car. I also gave them my return flight information and when I arrived back at DFW, they were there waiting for me.
You might think this service would cost a lot too, but it doesn’t. I don’t want to give prices on my review, but it cost about the same price as it does to park at the terminal which is never a sure shot eith.

Great valet parking service. I use them every week, and they always get it right. Good prices, great service. They can do anything too… like carwashes and even state inspections.
Freedom Park rocks.