Hertz Rent A Car

I have used Hertz twice. Both times disappointing. Here’s the thing, if you’re a paying customer, you’ll likely get good service. The second they find out it is being handled by an insurance company, you can kiss the good service goodbye. State Farm told me I would get a better car for my $ 35 a day coverage going thru Hertz because they have a deal with them. I was going out of town in a week with 4 teenagers & I wanted to make sure they were going to have a car available for me so I called to make a reservation. She was glad to help until she said ‘oh, this is an insurance claim? ’ I said yes. She said they don’t take reservations for those. It’s first come first serve. So… if my coverage pays for $ 35 a day & all you have are $ 20 a day cars, that’s what I’m getting? She said yes. Unacceptable, but anyway, I show up on Saturday & all they have are $ 20 a day cars. I told them that won’t work that I needed a car big enough for the 4 kids. He gives me Nissan Rogue that he says will put me over $ 5 once they add taxes. I told him I would take it. I prepaid the $ 5 for the estimated 20 days. He said if my repairs were completed sooner, they would refund the unused portion. 7 days later, (when I got back from my cruise) I noticed the charge was gone from my account. I called to inquire about the missing charge & the guy told me that he changed the price in the system & it was covered in full by SF. I said so I don’t need to bring the car back for a smaller one because my car won’t be ready for 5 more days? He said, no, you can keep the car. I did. 1 week after I turned the car in, they billed my card for $ 70. This is the second time this has happened with them & it won’t happen again. I am going to let State Farm know that I will be reducing my rental car coverage since I can’t actually get a car I’m paying for.

Will never ever book with Hertz again. Prior to this we were loyal Hertz customers. However, this awful experience which was no fault of our own and rather the worst customer service from four different Hertz avenues (2 local and 3 corporate representatives), has left us knowing we will never use Hertz and definitely advise everyone we know about this experience. A few weeks ago, we booked and previously confirmed a midsize car for two weeks beginning today 8÷8−8÷21 at the Arlington, TX store. We got a call YESTERDAY ⁸⁄₇ at 6pm saying the car we had booked AND CONFIRMED WAS AVAILABLE was no longer available, nor were there any other cars other than compact cars available. Because I am pregnant and the OB said since we were traveling to get a bigger/​heavier car, we could not do this. The basic attitude was «too bad, so sad, you’re out of luck and we won’t help you». We offered to come to the store right then (we just got out of the airport) but they said they were closing and hung up. We then called Hertz corporate which found another car at a different location (Irving) but could not honor the original price without speaking with the store manager. I then spoke with a supervisor, Brenda #9803, who promised that since the store was closed at that point, that the Irving store manager would call in the morning well prior to our pick up time (11AM). It is now 10:42 AM and no call. I have also tried to call and the phones are forwarded like the store is closed even though the hours are listed as opening at 9AM. Brenda also promised that we would get the original price. I also called the Customer Care line which was no help at all, except to tell us that it was Hertz policy that when there was a car rental confirmation that couldn’t be fulfilled that it was the original store manager’s job to find us the same kind of car, for the same price, at a different location. We told them specifically not to cancel or modify our reservation. Imagine our surprise when this morning, we checked our reservation and it had been changed to the Irving location for $ 60 more! I then called the Arlington office to inform him of the Hertz policy which was clearly ignored, and spoke with Caleb the store manager who did not successfully do his job. He did not know the next time he would have a full size car in which I found very hard to believe. At this point, we had made 4 phone calls (over 2 hours of phone calls!) over an issue that we did not cause, and even now at 11:14 AM (pick up time was 11AM!), no one has called us to help us with this issue. We have booked with a different car company with this lack of customer service. Never will book Hertz again! I will letting our family, friends, and several review websites know of our awful experience.

I cannot get anyone to call me back about a voided reservation. I have been calling all day and need help as soon as possible. This is unreal terrible customer service.

If I could give 0 stars I would.
First the car I received was filthy, I complained to the agent checking but she didn’t care. I also had to point out damage to the inside of the rear passenger door. I asked did she have anything else and she said no, I was going out of town the next morning so I had to take it but noted all the dirty spots in the interior, the dings and damages. The car drove fine despite having 45,000 miles already. Dropping off seemed to be no issue I don’t even think he looked at it. Month later I get a toll charge that I have to call and dispute. I asked when and where it took place and was told at ¹⁰⁄₂₉ on the GB well just so happens I was in Dillard’s in Bossier City, LA and got gas at 10:59 so I have receipts to prove it. While I was digging out my receipts I got the rental agreement and it has a 2014 Camry listed. That wasn’t what I had and I also kept the vehicle inspection form which model written is Corolla. This is total incompetence and unprofessionalism. They don’t have to worry about me renting from them ever again.

The car we received was very dirty in the interior, to the point we took it to get it cleaned ourselves. I find this amusing since there are signs all over the place threatening if a vehicle is returned dirty they charge an extra $ 100. When I mentioned the filthy interior to the agent she said all they had to clean the car was some water. Picking up and dropping the car off was a simple process once someone from the back finally came out to help us. Lots of people in the back of the shop but only one in the front. We continued to wait both times to be serviced.
BE WARNED!!! — if you go through ONE toll road, they will automatically charge $ 4.95 a day for the next FIVE days.
We tried to dispute the obnoxious charge, but the agents were very rude and unwilling to help.

Had such a great experience buying a car from these guys. Helpful. Honest. And we really got a great deal on our 2012 Malibu. I would recommend these guys to anyone!

Another day, another HOUR at the hertz rental car office…
Let me preface all this with the act that I generally ave very good experiences with hertz. I get off my flight, I check in, and ten minutes later, I’m in a bright and shiny car.
But a couple weeks ago, I was rearended, and my insurance company informed me that this hertz location would be handling my rental. The customer service rep entered my information so that I’d be picked up at my home the following morning.
The appointed time (8:30) comes and goes, so I call the office directly. They clearly have no idea what’s going on, but promise to be there in fifteen minutes.
At the rental car office, I wait… and wait… and wait… because there are no suitable clean cars.
Almost two hours later, I’m driving away in a Corolla with severe hail damage, stains on every seat, and ants. The next day, the car’s got tire pressure lights on and maintenance needed lights blinking at me.
I called Hertz and they want to charge me $ 75 to fix the tire.
I tell them to forget it, drop the car off at the rental place, and an hour later, I’m driving away in a shiny clean Jetta. But why did it take an hour you ask? Good question. Apparently, the car was dirty. Just like the Corolla was.
In conclusion, looks like this office doesn’t have a system whereby they clean cars as they come in. (perhaps they’re understaffed?) They wait until the car is to be rented out before they clean them. Your options are:
1. Wait forever n ever amen for a clean car;
2. A dirrrrty car that needs repairs.
Next time… I’m headed to the airport.