Irving Coppell Surgical Hospital

This hospital is owned by doctors so it is a good place to be if you need surgery. The doctors are good to excellent. My doctor was excellent. All was just excellent, BUT there is a problem with the business office. I have three excellent insurances so I’m fully covered by very reputable health care. The business office, however, is not service oriented. I noticed I had a rather large amount that they were billing me for and I called my insurance, after several requests for a call-​back from my insurance, the business office finally returned the call. We found out they had billed the procedure to the wrong entity and they refused to bill it correctly. My insurance did all the leg work and finally, the hospital stopped billing me. Unfortunately, it did not last long. After two months the hospital asked another entity to collect a much smaller amount than they had originally billed. Did not contact me, just sent the collection notice. Again, I called the insurance company and they dialed the business office while I was on the line. The calls went straight to voice mail and after repeated attempts, I asked the insurance to call administration who finally connected us with a very fine lady who said I did not owe the money. Has this issue been rectified on my behalf? I will let you know this year, but it has taken four months to get us to this point. I did my homework with my insurance, but it is difficult to resolve with such poor customer service. The doctors, nurses, and other personnel are wonderful.