Kang James DVM

I was very disappointed this morning. I called this vet office yesterday and asked them if they participated in the DFW Human Societies low cost spay/​neuter plan. I was told that they participated in it so I went online and purchased the certificate. After purchasing the certificate made an appointment with Buena Vista Animal Clinic but they wouldn’t be able to get me in until Feb2. I then called O’connor Animal Hospital to see if thy could get me in any earlier. They could get me in the next day so I scheduled an appointment for the following day (this morning) to get my dog neutered. I got there this morning to find the lady working at the front desk standing outside smoking a cigarette. Unprofessional in my opinion but I can get past it. I walk in and she walks in right behind me. I tell her why I am there and begin to ask her questions related to the visit. «Do you guys microchip animals and if so what is the charge? Are there any additional charges that I may not be aware of?» She couldn’t answer anything and presumed to tell me she is just watching the desk for the staff while the rest of the staff went shopping to buy a gift for one of their colleagues because they had a baby. WTF!!! So I sit there and wait for them to get back from their shopping spree. Granted it was only 5 – 10 minutes but that’s about as unprofessional as it gets. The actual front desk lady sits down and I ask her the same questions as I show her the certificate I had purchased for the low cost program they participate in. She tells me they do microchip and it is $ 47. She also tells me they do charge to do blood work and it is mandatory. I said okay how much is the blood work. It was obvious she didn’t want to tell me but finally says it’s $ 100. I said the certificate cost me $ 72. I can pay full price at my vet and it only cost $ 175. This was the reason I purchased the certificate. She just looks at me and says she understands. It was clear at this point they just wanted to tack on as many fees and unnecessary costs as possible. I said bring my dog back out because I can’t afford that. I went out to my vehicle and made a few calls. I called a vet in Farmers Branch and they too had a blood work fee of $ 119. I then called Buena Vista Animal Clinic back and asked if they could get me in any earlier than Feb 2. They were unable to do so. I also took this opportunity to ask them if they charged to do blood work. They said it is optional and not necessary and if I choose for them to do it then the cost would be $ 64. I guess I will have to just wait until then. After this experience I will not go back to O’connor Ankmal Hospital and would not recommend it to anyone else.

I love this place! Everyone is so nice and the dr is so helpful. He always mends my dogs. Never rough or loud with them. Been going here for years