NTB – National Tire & Battery

This place is horrible. The staff are unpolite every time I come here I’ll leave in a bad mood. Two hours for a vehicle inspection? With 2 cars in the bay getting new tires. I’ll never come back!

I don’t know why I continue to come here. I ALWAYS make appointments and for what? Nothing. I always stay here for more than an hour and they always have a lengthy wait time. It’s frustrating because every time I stop by only for an oil change; NO tire rotation with high hopes they won’t fucking take forever. So an appointment is useless. I’m on the verge of just never coming back here albeit being a customer at THIS location for a year because it’s a 2 minute drive from my home. I’ll drive to a further location with better service if I have to.

If you need Service, tires etc take your car someplace else. I have used this location over the last few years every time I am here there is some type of issue. Last night was the last straw. I made an appointment for an oil change, tire rotation and battery Ck for 5pm and got the car there early. I did not leave until 830pm. Got the oil & filter change but the employee said they would not rotate my tires due to the lack of tread on 3 tires (one was new because of a blow out I had last month) I wanted the good tire on the front tires so I would have the good tire on the steerable wheels but they kept feeding me some BS on why the refused to rotate the tires. I bought the tires @ NTB but they could not find the original purchase kept asking me for paper work. I said that is why I come to the same business I bought the tires so you will have my info and I don’t have to cart around a bunch of paper. Next was the battery .I bought it new in Sep 2015 now it had a bad cell so needed to be replaced under warranty. Not a problem once I got them to put it in the car (the bat sat in front of the car while we went back and forth about the tires) Finally I said when are we going to put the battery in the car!!! The manager picks up the shop PA and says get the battery in the car. SOOOO when I went to pay my bill they popped me for $ 14.99 to put the warranty battery in the car. keep in mind they sold me the original bat to me in Sep an now I am paying for them to take the bat that failed out of the car and replace it with a warranty bat. Go to an auto parts store and buy your batteries they will take the old one out and put a new one in for Free !! Save your time and money and do not go to NTB

My wife loves this place ever since she was 16 she has brought her cars here. Not the CHEAPEST place there is always an up sell. However service is nice and fast VERY punctual! They tell you 30 min is done in 25.

I like the location of this NTB because of the options of stores and restaurants I can spend my time while I wait on my car. Getting the work done is another matter. 3 of the 4 times I tried to walk in, I was turned back around to go home and book an appointment online because they were booked up to 2 weeks out. No problem. Luckily on my 4^th visit, they took me in right away. I noticed bubbles in both of my tires while running errands, so I wasn’t going to book an appointment for that. I was covered by my warranty and got new wheels. They also were having a promotional special I found online for 50% off 1 tire when you get 2 installed (mail in rebate). This helps the blow of the unexpected expense.

I’ve had good experiences here for many years. For oil changes and tire work, they’re great. For something more serious, I’d go to the dealer.

Came to the NTB to get a battery replacement. Got the battery just fine, paid and the process was easy. Unfortunately the next day my car would start cutting off when I was DRIVING!!! And as you know in Texas if your car cuts off on the highway there can be hell to pay. So I had to still go to work and during the process my car cut off 3 or 4 times but I made it safely. I called NTB and told them about the issue and they kept assuming it was my radiator and would not come out to job (3 miles away) to replace the battery. That left a bad taste in my mouth but I went back to get my replacement. And low and behold it was the battery even though the representative inside the store said it was most likely the radiator as well.
But the reason why I’m giving them a two is for poor customer service. I didn’t hear one apology for the way it was done and the three representatives I dealt with made it seem like it was no big deal to have your car cut off/​lock up when driving. Won’t be going back here ever again.

Go to Walmart, at least they will fix your tire in appropriate amount of time. The manager allowed customers to cut in front of me because I was not physically waiting for my vehicle in the lobby. My car has been sitting on the lift for over an hour now just waiting to be worked on.

This place is ridiculous. It took 2 hours to change just engine oil. And, can you believe I even made appointment one day before???

Do not… I repeat do not bring your car here! I came in to get a oil change on my 2013 Camaro only 50k miles on it they said it would be a 1.5−2hr wait I said no problem walked over to 24hr fitness to work out by the time I walked over and talked with the front desk guy for a few minutes they called me and said my car was done. I said really? How so it’s only been 30 minutes you guys said at the earliest a hour and half he said I’m just as surprised as you are but they have it done for you. So I head back over pay for the service get my keys and drive off, few minutes down the road my low oil light comes on I check the oil life but it read 100% so I’m thinking maybe a sensor is off or something. Later that night my cars engine starts rattling and the car won’t accelerate. So I call in the morning ntb says to bring it back in I get in the car and head that way and again the car won’t accelerate and shuts off on me at the light. I start it back up and I go 40 mph down 635 back to the shop for it to break down in front of the shop, they had to come help me push the car in the garage. Isaac the manager said they would look at it and let me know shortly. Hour later comes back and tells me the engine oil is pitch black and there is no coolant? Oil can’t turn black within 24hours and they are supposed to ad coolant to every car it’s complimentary for every oil change he told me he wasn’t able to check mine yesterday because my car was to hot. Long story short I tow my car to auto nation who run tests to find out the problem and come to find out I need a new engine and repairs adding up 9k! I call ntb back and Isaac says it’s not their fault. Todd the manager over Isaac was just as helpful as Isaac and has done absolutely nothing to help the matter. I remind you my car has had all oil changes and only has 50k miles. Had to put in a claim to investigate with corporate which this was only last week so I’m still dealing with it but I am now carless until we finish the blame game! Save your time and money do not go to them !

Unfortunately for me on my first trip to Dallas, I hit a pot hole on the freeway in my BRAND NEW tires I had just replaced a couple days prior. I was devastated when I found a bubble forming in the tire. I called Todd the next morning and asked if they had my tire in stock and thankfully they did. Said it would take about 30 – 45 min to replace. I needed to be on the road back to Houston and this was good news I needed to hear.
It was a Sunday and I brought the car in before 11 am, spoke with one of the salesman at the front who had helped me out so much. (I wish I could remember his name but forgive me it had been a long night), I brought my paperwork in from the purchase of the new tires, VIP membership, and road hazard warranty so the tire was completely covered for the replacement ($ 240 tire), all I needed to pay for was the coverage on the new tire… $ 60 and some change, -$ 10 for VIP membership.
I was in and out of there with in 30 minutes and on the road back to Houston with no worries of my tire exploding on me in the freeway. I know now to be more aware and cautious of the roads in Dallas. I did not want to drive 4 hours back on that thing! So I was so happy and relieved to get the tire replaced with in a timely manner.
THANK YOU SO MUCH FOR YOUR HELP!

I came here trying to get just an oil change and it was going to take two hours. I will not be coming back to this location.

Took three hours to replace a freaking tire and I was the first of three people there one evening. And the other people still left before me!!! Ridiculous, I should’ve of just asked them to let me do it myself. They also added warranty without even asking me. Luckily i wanted that anyway, but I will avoid this NTB.

Ok I brought my truck in for a wheel alignment… And as always. They want to add more. And it will be for $ 414… Can I not talk into your shop and just get the work done. I know you have to make money but they see a woman. And the $$$ start to go. But work was done good
The technician was professional. and the place was clean.

Worst place to take you car for repair. If you are unlucky enough that you have to take your car for repair to this location and you happen have a coupon. Do not show the coupon until you are ready to pay.
They will make all kind of excuses or persuade you to get additional repairs if they see the coupon in your hands.
I hate businesses with deceptive practices.

Approximately 4 days after I bought 2 tires at this NTB location, they had their buy 2 get 2 free sale. You have to buy a couple of maintenance packages to get the deal (I’ve done it before), but it would save me about $ 165 just the same. So I called NTB upset that they did not tell me that sale was coming when I had just been there buying two tires. The manager was who I dealt with both on my first visit &now on the phone, and he remembered my being there. He seemed sympathetic, apologized and said he would honor the deal by crediting my NTB card for my original purchase and give me the deal if I came before the end of the month. It was Friday, June 27 when I called. I couldn’t do it that weekend because I was going to have to wait until payday. My NTB card would not have had quite enough to cover the entire transaction. So that meant Monday the June 30 (payday) was my only option so I could pay the extra $ 100 or so that I would need with my debit card. We made the appt and I was happy.
I went up there on Monday, and guess what? NOW the manager tells me the only thing he can do is bill me for 4 tires, giving me «two free», and in order to do that, the extra maintenance packages would have to be added on as well. It sounded good at first, but I wasn’t doing the math right. Lo and behold when he showed me the cost, it was about $ 165 more than what it should have been had I gotten the buy 2 get 2 free sale. So I start thinking about this and… wait a minute, I already BOUGHT 2 tires. So you’re going to bill me for two MORE tires PLUS the extra maintenance packages? How again am I saving money on this deal??? When I asked him about the math, he started getting snippy with me saying that’s all he could do and how he was putting his job in jeopardy. By what, charging me full price for 4 tires AND having me buy the maintenance packages, which I know have a huge profit margin? (To aggravate the issue further, I had severely sprained my ankle the night before my NTB appt, so I was on crutches and it hurt to even drive my car up there.)
I called another NTB to see if they would honor the deal, they were just clueless in general. So I called corporate and started to file a complaint. Then I cancelled the complaint when they said they were going to have to get that same manager who got snippy with me on the phone to debate the issue all over again! No thank you! I was not interested in getting into a he said/​she said debate with same rude, dishonest manager again. He would probably deny even saying he would credit my NTB card at all and who do you think they’re going to believe?
To add insult to injury, when I originally made my appt for my first 2 tires, the appointment was for 2, $ 139 ea tires. I looked at my invoice later, and I was given $ 159 tires!!! Granted, they’re probably better tires, AND I should have paid closer attention. But you can’t just switch the order on your customer without telling them and hope they don’t notice. He DID show me the cost on his computer monitor before they did the work. I remember the total being more than anticipated, but I was only looking at the total and it didn’t register that I was paying $ 40 more for the tires. I thought it was taxes or something. My fault for not paying more attention, but I shouldn’t have to scrutinize the costs if they would honor their original quotes.
Don’t say one thing just to get me in the store and do another (this goes for both of my visits). NTB has lost my business forever. Note that the Firestone at MacArthur and Walnut Hill is crazy honest. I will tell them to do this or that to my car «if it needs it» and nine times out of ten, they say I don’t need it! I don’t know of ANY car shop that does that — especially when their customer is female (as I am). I would have gone to them for tires originally, but was tight on funds and didn’t have enough credit on my Firestone card.
I’ve had good luck with this location of NTB in the past. They used to work with their customers, notify them of upcoming sales, and treat them respectfully. I guess it’s under new management or now that the other Irving location has closed, they feel they have a monopoly on all of the Irving business and can now be rude and dishonest with their customers. All I did was ask if they would honor the special. They said they would, then changed their tune when they got in the store. I did not buy the tires. They should have just told me on the phone, «sorry — you missed the sale.» But nope, they went the extra mile by lying to me to get me in hoping I would buckle and just pay anyway since I’m there.
It’s worth noting that if you go to this location of NTB, they will tell you that your wait will be about half of what it actually will be. This has been a consistent issue throughout the many years I had been going to that store. I guess it’s yet another dishonest tactic to get business. The Firestone location I mentioned is always within 15 minutes of their time estimat

I ran over something on the highway and immediately my tire pressure light came on so I took the first exit off the highway which brought me directly to NTB. I got out of my car and heard air leaking from my tire so I went inside to get some help. I stood in line for approximately 10 minutes with no sight of any employees to help anyone. When two men came inside to help they were both very slow at helping. An elderly employee came outside with me to confirm that yes all the air was out of my tire and that he didn’t see a nail. I was then informed that he couldn’t help me for about 2 hours. So I asked him to help me put on the spare tire and he said he couldn’t even do that! He said people would get mad if they saw him helping me first and they had appointments, and yet there were only 2 people inside who were already being helped so I’m not so sure if there was anyone who was going to be upset. I was shocked! Are you serious it’s so easy for them to put on my spare?! So I called my boyfriend to come change my tire. As he changed my tire a different employee was standing around outside (apparently not helping someone with an appointment) for about 10 minutes just watching us and never even offered to help! There was a lady in front of me who had asked for managers and I overheard that one had left 40 minutes ago and one was on vacation that day so they were left super busy with the C team in charge. They won’t ever get my business at this location.

Not all NTB’s are created equal but this one always takes good care of me. I trust them with my alignments and services and they always do excellent work.
They go above and beyond to make sure I’m happy. Highly recommend this staff and location.

So I have to give this place 5 stars because of how awesome they were for me. I mostly worked with Shane but the manager Chris was involved too.
Driving home on 114 traffic stopped suddenly in one of the construction zones forcing me into the median. I had a blow out of my front driver side tire. The tow truck happened to take my car here to get a new tire put on. Unfortunately my wheel got jacked up when I took a dive into the median and the boys at NTB couldn’t find a replacement wheel (not for lack of trying).
I had to leave my car there. They were so understanding. In the meantime I got a replacement wheel through my dealership. Five days later NTB got me up and going again.

Both my husband and I have the tire insurance with NTB and we’re always going to this location because it’s close to our offices. Normally I have a great experience here (mainly when I work with the asian guy, I know it’s bad that I don’t know his name).
However, this morning I was shocked by the service. Hubby and I got there to drop the car off in the morning for an oil change and we stood there for 10 minutes, there was only one employee up front and he was talking to someone about a bake sale. We didn’t get any recognition, no «Hey guys, I’ll be with you in a minute» it’s like we weren’t even there.
Now, I know this isn’t their normal business practice, but it really irritated us, and I feel like they’re a little more expense than other places you could go to so they already would have been 4 stars. –1 star for a bad customer service experience, I’ll do an update if they ever earn it back.