Office Depot

About 3 weeks ago, I was in the store on MacArthur and 635 as I was in the area and needed a key board. It is not a store I normally shop, but was on my way home from lunch with a friend. I made my purchase and accidentally left my coin purse there.
I missed it a few days later and called and revisited everyplace I could think of that I had been. I had completely forgotten about the keyboard purchase. The coin purse did not contain any credit cards, but it did have cash and all the reward cards, receipts, gift cards etc in it. I had given up.
A few days ago, I got a call from my insurance company stating they had received a call from Sergio, the office manager at Office Depot. He asked that they call me and let me know that my coin purse was there. I called him back right away. Since there was no identification with a phone number, he called them to request they call me. I was impressed with his inventiveness and commitment to get me back my property. He truly went above and beyond.
It turned out that I had left it on the counter, Abby (sp? employee) found it and turned it in to Sergio who then locked it in the safe. Kudo’s to both of them. Everything was still in it and I was truly impressed. How often do you hear something like that?
I fully support any business that creates a cultural environment of honesty and integrity as well as creative problem solving. I will be a customer for life here. I also purchased a new office chair I had been eyeing for a while. I work from home and could have waited, but did it then and love the chair, the service and the way I was treated.

Horrible, most employees have no idea of what they’re doing or have no idea about the service your inquiring about. We have to walk in everyday hoping that the shifts would change and find the one decent nice guy…

Horrible customer service! I ordered online, got the email saying it was ready to be picked up. Drove across town after work. The girl at the counter just looked at me blankly and said «we don’t have it». Not even the insincere «we apologize for the inconvenience». Just «we don’t have it». Think I’ll stick with Amazon!

I’ve never seen such rude employees. This girl that works at the copy and print department was just absolutely out of line, from the moment I walked in … And when I confronted her about her attitude it got worse. She didn’t even finish helping me, but she called her colleague to finish checking me out. No «I apologize », nothing … I felt like trash .
My goodness …
I won’t go back to this location. Ever

Employees here are so helpful and they match prices, even with Amazon!

Useless joker employees; don’t care even if you look lost but if a woman walks in, they super change their form from inept to employeep-​of-​the-​month.

super understaffed the week before christmas. yikes! still looking for a place in suburbia to get easy printing tasks done quickly.

Stopped in to send a couple faxes, and to have business cards made. One of the fax numbers didn’t go through. The woman assisting me suggested putting document into a PDF. Excellent idea! She had a few customers she was tending to, but kept up with the pace. Very helpful. Now as I was about to walk out «totally satisfied» I turned around to go look at computers. Three male employees were standing by chatting: not one asked if they could assist me. Bummer. I’m actually in the market for a new computer and tablet. Anyway, I did place my order for business cards of which I’ll pick up later. :)

A few employees working on Sunday afternoon, none of which came up to us to ask if we needed help. After finding a printer, we liked but had no information about it anywhere near it, we went to the front to ask. I made a friendly half-​joking bet with my bf that I would be able to find the information using their display PC faster than he could get an employee to verify it. I didn’t know just how accurate that statement was; I found that it was on sale and that particular store location had one in stock by searching the model number on the office depot website. Well… The ARROGANT employee contacted the stock room staff with no luck and matter-​of-​factly told us that they did not have it in stock. As we were about to walk out, my bf said they probably have the printer on an endcap or another wrong place so I did a quick scan of the store to find… OUR «out-​of-​stock» PRINTER. I wanted to show the half-​ass employee how I was able to do his job better but he avoided all eye contact, hopefully knowing he was in the wrong. Places like this prove to me that customer service is nonexistent in DFW.
Also, Office Depot’s toners for this particular inkjet printer were marked up $ 20 more than other retailers. Not sure if they price match but they definitely don’t emphasize it if they do. Such a crap store.

This store was under construction during my visit. The staff was friendly and helpful. I was greeted several times during my visit. When I need assistance the associate was fairly easy to locate and helpful. Of course the item I need had to be ordered online because they don’t carry bulk items in the store. This store is also cheaper that comparable stores. They also had a great clearance section and it was organized. They also have coupons.

Gonna have to bump this Office Depot to 4 stars. Rarely have I not been greeted within a few seconds of entering and being asked if I need help finding anything. This location pretty much has everything you need, and a lot of things you don’t really need, but are tempting anyway.
Surprisingly good selection of tablets and laptop computers…