Pinnacle Anesthesia Consultants

I think we were caught up in the change from Pinnacle to US Anesthesia Partners, but regardless, they took our complete payment form our HSA at the end of January for a late December surgery, but have never credited our account. We only received one invoice from them also. Not any other communication. I called them and discussed but they never called back with more info as they indicated. And now a Collection Agency called. Unbelievably poor business practices! Great anesthesiologist, but terrrrrrible business office. Do you even have the option to avoid them? Probably not. Here is a business opportunity for someone to fill to help medical consumers pay bills on time when invoices arrive months later. I totally understand the drive to keep medical collections off of an individual’s credit report.

I had the exact same bad experience with Customer Service with Pinnacle Anesthesia Consultants. My son and I both had to have surgery at the end of December 2012 within a week of each other with my sons being an emergency. My bills out of pocket came to over 5k. I contacted all the providers to let them know I would be paying on each bill monthly, however would be small amount because I had to pay all the doctors. Everyone told me it was fine and I have been paying everyone, every month. On a notice I received in February from Pinnacle, it stated the customary stock letter of having to pay in full. Again, I called them and I was told to keep paying that I was fine. Today, I received a threatening collection call saying that I had been turned over by Pinnacle. They said although I was paying, I was not paying enough per month. I was never told there was a set amount I had to pay and I am paying what I can. They did not care. They said if I did not do the minimum of $ 30 a month, then they will put on my credit report. I then called the main office and they were exactly the same way. I told them I had an unplanned emergency with the second surgery and my son and the answer was «Everyone says its an emergency so we are not bending.» So basically, I am still paying on two back surgeries I had from two years ago, paying on the two surgeries we had during Christmas, paying on the new surgery that my son had two weeks ago and everyone has worked with me on paying out except Pinnacle. My son has another surgery left this summer on his heart and I am going to make sure that his doctor is aware of their policy along with all the other doctors we use. Poor, poor customer service. I guess Obama needs to know with the Obama care, Pinnacle will always need to be paid before any other doctors.

HORRIBLE customer service. I spoke with two people from billing, and each of them insulted me within a minute of each conversation.