Sears Siding & Windows

Stay away from these people! I was lied to about the perks I would receive if I purchased from them. I was overcharged for the little amount of siding for just eves and one outside room. I plan to turn them into the Attorney General’s Office for scamming. Do not do business with scammers!

«SEARS» ain’t what it used to be!
You’d think that with a name as old as SEARS that you would get what you pay for. NOT. The installers did a decent job for the most part and the siding is still looking ok after 6 years but, call me lame, I just noticed this upper corner where the siding is too short and it leaves an opening exposing the inside of the siding/​insulation. I called SEARS because I thought they would be more than happy to come and fix their mistake even though it’s been a while. Remember «SATISFACTION GUARANTEED»? NOT. They said I had to pay for the labor to fix it. Didn’t I already do that when I paid for the job to be done right in the first place? NOT. It just seems to be good business to right your mistakes and not charge people to do it. NOT. They did give me a relacement piece though. I asked for a small piece to cover the 8″ square of missing siding. They gave me a whole piece about 15 feet by 8″. Really? Now what? What’s really bad is the opening THEY left voids any warranty I might have had as the interior has been exposed. NOT HAPPY! I will never go to SEARS for anything ever again. Good riddance!

We had Sears siding put on our house and it’s visually a mess. People just shake their heads when they see it. Some of the vinyl planks aren’t long enough, we have 3 rows of ½ «trim to cover up a long span by the entry door, some of the siding bows out, there’s shiny areas on the vinyl, some of the trim is not long enough and the edges curl up, etc. Geez, it’s a mess and Sears would never return to fix it, we didn’t have an inspector look at it when it was done, the eaves where never done, our phone calls were never returned, they put it up and were done with it. Take your time when you choose a company to do your siding. We cannot afford to take it off and redo it and we have to live with it.

Who would guess that buying replacement windows was like falling into a Nigerian Lottery scam.
You would think that something carrying a national name would not be nothing but a scam to sell a product.
I was looking to replace the windows in the house I just bought. It was $ 13K worth of business.
The sales pitch seemed to good to be true as it relates to the product warranty and as a result I looked them up on line to find reviews before entering into a purchase agreement. They promised to replace the windows (labor and parts) at no cost no matter what happens; from accidental breakage, damage for natural disaster, to shifting of the foundation, on and on, and that includes damage to the screens, etc. and the coverage was for the term of the window you purchased 10 yr, 20 yr, lifetime. The windows they sell are «Weatherbeater» brand.
Thank goodness for the internet!
Sure enough many customers were told the same things and bought the product only to find that what they were told was in fact not true.
I asked for a copy of the window warranty which they sent (what?) and right on there is says that they don’t cover anything except for manufacturer defects and even then you are responsible for any labor incurred to fix or replace.
I emailed the sales person my findings and allegedly it was his boss that called (it could have been anyone) to assure me that everything is covered regardless of what the paperwork said, that the warranty I was sent was for their low end 10 yr windows. Yea and I am going to believe that voice on the phone after reading it in black and white. I went back to the warranty and sure enough, right on it states it is applicable to all three levels of their products.
Thank goodness for the internet!!!
Read about my bad experience with the Lowes window department after a week and $ 35.00 (they are the only ones to charge for an estimate.) still waiting on an answer of some sort.
I ended up going with a company that sells Atrium windows. He was the typical sales guy, but sold me what I want, didn’t BS me. He said these are windows and they break and homeowners insurance covers that and we will cover it if its our mistake or product problem. Don’t get me wrong he was your typical salesman to make a buck, but he shot strait when I told him I ain’t got time to be bs’d anymore.
$ 10k purchase agreement entered into with better product and better design. I will write review on his company after the job is done.