Service King Collision Repair of West Irving

Most people right reviews to complain. This is not that kind review…
I cannot begin to tell you all how satisfied I was with my recent Service King experience. As if getting rear-​ended while Christmas shopping ¹²⁄₂₃ wasn’t bad enough I had to wait almost 2 weeks to do anything about my car because the back to back holidays. When I finally sat down and made my appointment to take my car in it was ⁰¹⁄₀₈.
I met Joe and went over the damages on my vehicle. He answered all 100 of my questions and told me that he’d be following up with me to let me know when I’d be getting my car back. He did everything he said he was going to do. When I checked the voicemail at 537p last night as I was walking out of work I thought «I CAN MAKE IT!!»… I got there by 5:59p and Eunice was just getting ready to leave for the night. I explained that I had tried to call but couldn’t get through to tell someone I was jetting over to get my baby back. She understood and got my paperwork together while I processed my rental return next door. Jeff was working at Enterprise and was just as nice and understanding.
Not only was my car fixed but it was CLEAN!!! They washed it and vacuumed the inside for me. It looked brand new! I couldn’t believe it :) I was so happy to have my precious baby back after driving around in the rental for 4days. I couldn’t have dreamed up a better experience.
Thank you all so much!!! You all made my week: D

I went in for an estimate. The guys were sitting in the back doing nothing yet I had to wait almost a hour for someone to help me. He looked at my car, went to the back to get me a written estimate, waited another 30mins and still did not have my estimate. I eventually left with no estimate and I will never be back!

Terrible. Don’t think they deserve even 1star. They act very concerned when you bring your car in-​but after your bill is paid-​they are not very interested. Very dismissive attitude when I brought my car back in. Leaving Service King with problems that my car did not have before I brought it in. Very bad experience. Frequent text messages from «your car» does not make up for
the poor quality of work or the poor attitude of the «service» advisor.

I don’t typically do reviews but I think David, at the front desk deserves some recognition. First off, he was the only one on staff on a busy Saturday morning and I was one of three clients needing attention. He made sure to help me and get me out quickly and painlessly, he even called a manager for help when my deductible was wrong in the paper work. He brought my car around and wished me a great weekend. After a detailed inspection of my car I realized that there was still a few scratches that were missed when they repaired my door. He was so helpful and even took it back into the bay and repaired it himself right then.
The car was in the shop for three days, and the whole process was truly painless. Thank you again David, GREAT JOB.

There are many things in life I’ve never had the opportunity to experience. 2 of those would be filing a comprehensive insurance claim and having work done at the body shop. Luckily for me, some thoughtful neighbor in my apartment complex decided to park their fat butt on the hood of my brand new 2014 Elantra and dent it all to hell.
Let the claims begin!
Contacted the insurance company and started the claims process and went in search of a body shop to fix my hood. Didn’t like what the dealership told me and someone referred me to Service King and I am SO glad they did. Insurance adjuster was onsite. They ordered a factory OEM hood, notified me when it was there. Enterprise rental car is right on site as well. Tip: you may have to arrange with Enterprise a day before you’re going in because they don’t keep cars there, but they will have one there for you when you come to drop off your car.
Hood came in and they had it painted (perfect match to factory paint) and installed in two days.
When I picked it up on Saturday, I noticed a couple of very minor issues and the guy said to come back Monday and they would take care of it. And get this, they did!
Awesome service and really nice people to work with. They made a bad experience better with their attitude, customer service and the quality of their work.

I cannot use them, I have left 5 messages over the last two weeks and stopped by, all without getting to talk to anyone other than the receptionist. Drew Houge does not return calls. Screw them, I am the customer, I will spend money with people who appreciate it!!!

I had some work that needed to be done on my 2005 Chevrolet Cavalier. I had damage on my rear quarter panel, and needed my driver side fender to be replaced. I had previously hired some very unprofessional repairmen to work on my car and made the body damage worse with a lot of paint over-​spray and just shotty work. Service King assessed the damage and went above and beyond what they had promised to do. They replaced all affected parts and cleaned the car up very nicely. It looks like it just rolled off the showroom floor. I was very impressed with their professionalism and courtesy toward me. If the need to come back arises, I will definitely go back. Your car is in good hands here.

ok so i will admit i was worried and unsure about leaving my BRAND NEW 30 day old, 1800 miles on it, 2012 Nissan Maxima SV6. i was hit and the front end was damaged and needed new parts…
got there. was a lil rocky with the attitude of my insurance adjustor (can’t fault service king for that) but we decided to leave the car and allow them to work their magic. put me in a rental. NOTHING out of pocket… (not sure what that Nicole G chick is saying in her review?!? don’t complain about the cost of a rental when ur to cheap to up ur rental coverage on ur own insurance)
so back to the story… they called me about a 4 days later saying that the car was done. i was so Excited!!! i came up there… gave it a detailed once over. and realized that the parts didn’t quite fit right. on top of that the pen stripe didn’t match the other side of the car… so i showed them these errors and they promptly apologized and put it back in the shop… 2 days later i get a call that its ready… i show up.,., and well… the parts now fit. but the pen stripe is still over half an inch to long… and is VERY noticeable. on top of that when they taped off my car to paint the tape somehow removed the «tape strip» thats on the passenger side door up by the window…
i was MAD at this point. they were doing everything they could to save me as a customer. but i had enough. i packed up my car and parked in the parking lot there. started to call my insurance and other body shops… well after about 10 minutes of me talking on the phone a gentleman walked up… he was dressed in a suit, minus the coat, and introduced himself as the location manager… he asked what was going on. i pointed out a few of the issues. and this man laid down on the ground UNDER my car and started to point out issues that HIS staff did… and promptly started to repair them his self… i was impressed… and my level of respect went up FAST… he called one of the workers over and started showing him other things that needed to be done, while the manager pulled out a car polish kit and started to whipe and polish and clean and show me things that his shop didn’t complete or caused… he paid for me to be in another rental car… brought the car back into the shop…
well today… 1 day later, and i just left the shop with my beautiful 2012 Nissan! it looks BETTER than the day i drove it off the show room floor… i know that things started off rocky… but they did everything in their power to make it all better… and i have to respect them for that… i understand its hard to match parts, paint, hand striped pen stripes, etc… and they did everything they could to make it match… and honestly i am not able to see where the factory paint/​stripes stop, and where their work starts…
here we go…2 days later. and i was leaning against the car to look under the hood… i heard a POP and the bumper come completely apart from the fender… there are holes where the brackets are suppposto be mounted… looks like they ended up doing a half ass job anyway… i am done here… going to Nissan Dealership…