TWG Insurance

I’ve had this company for 4 years and it was really because they had the cheapest premium when I first got my house. After that every year it went up, which I hear can be natural for insurance. I had to file a claim with them and I don’t know if the company name changed or they have a different claims Dept but I had to file it with ASI. In order to receive my claims check, I had to update my mailing address since I moved and ASI could not update it even though they are the ones who would be sending me my check.
ASI transfered me to TWG and I got hung up on after on hold for 5 minutes.
I emailed Twg and explained the situation, and someone called me within 8 hours to help me out. They told me they had my correct mailing address but if I want to make sure I get the claims check to the right place then I’ll need to call back and confirm with ASI on when they sent the check. My goodness, a lot of hassle.

I have been with TWG for 7 years. Today I called because I noticed that my auto rates have consistently been going up $ 10/​month every 6 months. I understand that rates increase from time to time but mine have gone UP not DOWN for 3 years without any wrecks or marks on my driving record. I have also been driving the same vehicle which I bought brand new for the past 3 years. It is my opinion that if you are working with an insurance agency and not just signing up online with a company then you should have updates on your account and also ways to lower your cost. Without looking to see if my provider was offering any discounts my agent immediately tried to sell me MORE insurance in a way to decrease my auto insurance. The entire experience has been very frustrating and I wouldn’t recommend this company to anyone. They severely lack in customer service. I will be canceling my policy as soon as I find a new one.

I can not stand never being able to get ahold of anyone. I call the number on the letter they send out and I get enter an ext or general mail box. Left messages no return and there is no ext on my letter. I’m starting to wonder if this is a legit company !!

The agent, Danielle P. was outstanding. She stayed in frequent contact, she suggested alternatives, she found good rates, she asked good questions, she was attentive, she was very responsive and accessible by voice and email. She was very pleasant to work with.

excellent service. i deliver mail for the usps. most auto ins companies will not insure the mail delivery vehicle, they all think it needs to be on a commercial policy. however, gmac is endorsed by the NRLCA, and gives a substantial discount. twg is the local rep for gmac. i also have our homeowners policy thru twg. recently, we had massive hail damage, one car, and our home. twg was very helpful in getting our claims processed in a timely manner. i have recommended twg to other workers, and at least 2 of them are now with twg, and they have told me that they are very happy

This is by far the worst insurance agency I have ever dealt with in my entire life. To say they did absolutely nothing for me when they were my agent is an understatement. Additionally they offered horrible advice that in the long run ended up costing me big time on a hail damage claim I had on the roof of my house.
Moving here from another state I had never been faced with these oddball clauses about wind and hail special «deductibles» based on the value of your home. 2 percent to be exact, which quite frankly is ridiculous. But on top of it, to have your insurance company who has the value of your home, versus the value of your total property, write a home owners policy that includes the land add insult to injury. I am quite frankly surprised that Safeco would even allow them to write a policy like this since even in the case of catastrophic damage, would never have delivered on the full value of the policy unless the land itself were sucked into a big hole in the ground. Then I’m sure there would have been some earthquake exclusion that would have voided the whole thing. I have since switched my homeowners policy to Met Life which was a direct purchase thru a buying agreement with the corporation I work for and have done a better job talking to someone on line directly than when I had this lousy agency «working for me»… Also they have these young men who are actually quite glib and goofy handling their policies. I am reminded of how much I dislike these people after I just got a call from someone at their office today interrupting me in the middle of my business day to talk about getting me back as a client. He says he has some great rates to discuss with me… REALLY? CAN I WASTE MORE OF MY TIME AND MONEY ON YOU? I THINK NOT!!!

In all of my interactions with my rep, Robert Farish at TWG, he has been prompt in returning my calls, professional, considerate, friendly, and makes something that would usually be unpleasant for me much easier and enjoyable. He is knowledgable about what he does and I feel confident that whenever I work with him he keeps my best interests in mind. I’m going to always be going back to them when I need insurance help.

When I first got this company I thought they were pretty good. They got me an out-​of-​state policy on some rental property with very little hassle. Then the fun began. The company they put me with, Wellington, asked me to do some repairs. Random stuff:
trim branches off the roof, fix some fascia, and get rid of some high weeds in the back. I called and asked if they could extend the two week deadline because it was during the 4^th of July and my handy man was out-​of-​town. They said, «No!» The agent explained that they would send out a cancellation letter and I would have 30 days to get the work done before it cancelled. As soon as my guy was back, some work was done. I let the handyman decide how to determine what fascia needed to be repaired as Wellington had not supplied any photos or description. When the work was complete, I mailed back the form. There was no mention on the form about photos. My policy was cancelled today. Why? Because I did not send photos of the completed work. When I called I was informed that they sent a request for photos via email. Why wasn’t the request for photos with the original letter? Was this just an afterthought? Why wasn’t I sent photos of what they wanted repaired? Seemed a little one-​sided to me. Hey consumer, send me your money and do all the leg work too while I sit in my office and take money from you that you will never see again. Just another good example of companies that take advantage of consumers and offer no real value. So, now I get to go through the shopping for insurance procedure again where 10 companies will beg for my business… then what? Another TWG?

I have been a TWG customer for a while. I have my primary residence and my rental home insured with them. However I get a letter from them yesterday stating they will not renew my primary residence because I have a metal panel roof rather than a metal shingle roof. This seems to be a company policy. So now I had to buy home insurance elsewhere. Wonder why they didnt tell me about this company policy when I first hired them. I’ve had my home insured with them for a couple of years. What happened to the good old days when a human being would call you on the phone and tell you why they no longer accept metal panel roofs. Just sent me a cold letter. Guess they have too many customers to give anyone some one on one individual attention. Guess it’s time to give my rental home insurance to someone else.

The Insurance rep, Jamie Gage was friendly, professional and punctual. The price was great for similar coverage to our previous company; we saved $ 2600 a year for our house (two previous claims) and car (no claims). Keep it low and you’ll have us for a long time.

«I had a great adviser who new her business and was able to inform me of my options. Most importantly you could tell she loved what she does. She is a great asset to TWG.»

Absolutely fantastic service. I have purchased numerous homeowners policies over the years and Scott’s manner, professionalism and explanations were absolutely the best I have witnessed. I feel that he will be our agent, from now on!

I have been a client of TWG Insurance since 2005 and I couldn’t be happier with their customer service and knowledgeable insurance agents. I have trusted them to manage my home insurance, auto insurance, rental property insurance and life insurance policies since I moved to Dallas, TX. All of their insurance agents have Bachelor’s Degrees and always seem to know the intricate details about insurance coverage and advise accordingly. After reading reviews on other insurance companies, I believe I have the best insurance agency in TX!