Seamonkeys Watersports

I am giving this place 1 star because thats minimum possible. I would rather give it 0 star. The most unprofessional and rude business I have ever seen in my life.
I booked Snorkeling tour for myself and my wife over phone with Colleen. She never mentioned any cancellation policy while booking. We were planning to go for 6 ppl Snorkeling tour, but as my wife was not feeling that well, and we had to drive all they way from Miami we thought about canceling the tour if its possible. So, I called in morning at 9am to cancel my 1:30pm tour. Bill was really rude to me over phone and told me that I had to pay full $ 100 for 2 ppl for snorkeling tour as I can’t cancel so late and there was 24hr cancellation policy which he said I was told during reservation (which was a lie as I wasn’t told anything). But, I understand that its not possible for them to get new customer that late and so it was fair for him to ask us to pay. So, we decided that as we can’t cancel we will end up go and do it. We told them that we will come as we can’t cancel it. Everything was fine till now.
So, we drove over 2.5 hrs to Islamorada from Miami for the snorkeling tour. But, when we reached there they told us that as we called for cancellation, they cancelled our tour and gave spot to someone else. Bill was really rude to us saying why did we call to cancel. We tried to talk to him about our conversation that we were not allowed to cancel and so we told him we are coming. Bill and Collen both were really rude telling us that it was our fault that we called.
I feel I have never seen someone being so rude and unprofessional to their customers in any business. If they are worried about someone not showing up after reservation, they can take credit card information while taking reservation as most places do. But, just taking someone else as they got a customer thinking that we might not show now is so stupid and they didnt even called us to inform us that. Not only this, they didnt even try to be sorry about it and offer us any other watersports to do or tour on next day or anything. They just rudely told us that we cannot do nothing.
I will recommend you not to trust them with reservation over phone. We had amazing trip of south florida, but only disappointment of the trip was to deal with this people.

Appalled at the level of disrespect from «Bill» the grey haired guy working here, before even having a chance to rent a jet ski, we decided to go elsewhere. Rudest person I’ve ever met, avoid this place with your family!

The Pittsburgh lady was a wise dive master. In fact the whole team was professional and made us feel safe and we enjoyed our experience. Thanks.

SeaMonkey is amazing! We called early in the morning looking for a good deal on a jet ski tour. They worked with our schedule and made everything happen the day of. The price was extremely reasonable for a 2 hour trip on the Atlantic, Gulf, and through multiple mangroves.
Chris, our guide made the trip super fun, and even though some waters were a bit choppy that day he made sure to take us places that were easy to navigate. The only downside was that at times it was quite hard to hear Chris when he tried pointing things out to the group.
All in all we had an a blast and will definitely be back next time we are in the Keys!

Coleen and Bill are living (my) American dream!!!
Retirees that bought a dive shop in paradise, they spend their days in beautiful weather helping tourists discover the beautiful reef that traverses the Florida Keys!
Unfortunately because of our schedule, I could not stay longer. But having dove all of the world (literally), I can honestly say they are one of the more responsible and professional shops I have dealt with. Moreover, their prices are average when compared to competition anywhere.
I had a number of great dives… not too deep because of the reef, so our bottom time was long and enjoyable. She (Coleen, the dive master) had a knack for finding those less than common species (nurse sharks, lobster, etc.) that took the hard work out of diving.
My last night there — after I had dove — we had a limo taking us out for nightlife. I mentioned to him where I had dove, and he (as a local) said I made the right choice.
Highly recommend!!!

Absolutely amazing scuba instruction, with very intimate group so it’s comfortable for beginners as well as experienced divers. Also, close proximity to alligator reef and chica rocks, so extremely short commute for the best diving and snorkeling in the upper keys!

My wife, 14 y/​o son and I took the 2-​tank dive to Alligator Reef. The dive master was so knowledgable and helpful. She has over 2000 dives on this reef alone. The boat captain made all tank changes and gave all the safety briefing. Since we are novice divers this was perfect for us. 15 – 25 feet, felt safe the whole time and saw everything imaginable.
Totally worth it!!! We will be using SeaMonkeys again.

Great operation. For starters, the price was right– $ 75 per person for a two tank trip. The boat is small, meaning at most 6 divers, so it’s not a cattle hearing operation. Great dive master — she was obviously thorough, but easy going. They did one of the best pre dive briefings I have ever seen.
In the water; She pointed out a lot of interesting life, and there was a lot to point out. Today the two dives on alligator reef were just perfect, great visibility, Rays, ell, large and small fish of all types, barracudas, grouper, lobsters all over, a huge crab.
My regulator leaked… I found this only after leaving the dock! They had extras on the boat for no charge… With most operators, this would have been a wasted day for me.
They help set up gear. They helped my wife into and out of the water. Her back bothers her, so they let her take her gear off in the water and lift it for her… Not unusual on a $ 5000/​week resort, but great on a $ 75 dive…
They carry extra fins, masks, etc. that can save you…
The charge to use their regulator: $ 0.0… I know I mentioned that twice, but I’m really impressed.
They hung out gear out to dry so it will be ready in a day or so when we come back…
They then fixed my reg. The charge for that: $ 0.0 also…
Nice, polite, friendly, but safe and careful.
We will be back in two days.

Amazing dives today. Saw many rays, eels, lobsters, a nurse shark, and too many different beautiful and ugly fish to mention. Very professional staff. Easy dives in 15 – 25′ of water only a few minutes off shore.