Swedish Issaquah Campus

This is edited. Now in the appropriate department. This review is for the pediatrics department. I took our son her when he was a few months old. He had croup. We waited for long after our appointment time, and when we finally made it to see the doctor. We were given about 7 minutes to explain what was going on. Being a new mom I had a list of questions. The doctor actually stopped me, and said I had one more question left. Really? You would do this to a first time mom, who’s son had croup? Seemed like they wanted to see as many people as possible. Did not make me feel good at all as a mom.

My husband was seen at this hospital a couple of years ago and he was seen by a nurse while the doctor sat in his chair. Apparently no one felt he had a problem and so he didn’t receive any treatment and was sent home shortly. We received a bill for around $ 5000 which was sent to our insurance. We complained to the attorney general of Washington that this was a fraudulent bill as no one treated him for that $ 5000. Subsequently the attorney general had the charges dropped. Buyer beware. I do have a problem now with two Swedish hospitals-​the one in Issaquah and the one in Redmond. I know to stay clear of Swedish. All our care is now at Evergreen and we haven’t had a problem.

Move over Overlake, Swedish is my go to place now!
After my father had a accident last may, my family took him to overlake but after dealing with incompetent and uncaring doctors and nurses with terrible treatment plans, we switched his care over to swedish. It made a huge difference. My father almost died and thanks to swedish, he is alive and well.
The hospital was recently made not too long ago so everything in it is brand new and was designed extremely well. The room where my father stayed at was fantastic and clean. The nurses were very nice and caring. The service was great and accessibility was nice. I didn’t get lost when i came to visit. And even after they dismissed my father, i continued to come to swedish. I sought out a specialist and was booked, seen and treated like a human being. The doctor didn’t rush me out of her doors like overlake always did. I spent quality time with my doctor on my problems and she did everything in her powers to help me get the treatment i needed. A+ on their part.
The only thing i don’t quite like about this location tho is how it’s on top of a hill. Because its WA and the weather in issaquah is terrible (rain, snow, black ice) going up and down a hill in those conditions especially for issaquah highland is dangerous! so ²⁄₅ for location!
Overall, i do recommend this place above whatever care overlake provides. Not all of overlakes clinics/​hospitals/​specialists are bad. Just ¾ times i’ve gone to a overlake doctor, i’ve been unsatisfied and treated like i’m only a money machine and not a human. So i give ⁴⁄₅ stars for swedish for their updated equipment, methods, building and service! Thank you swedish for helping my family.

I love how new, clean, beautiful and convenient this place is. I come here for most of my doctor appointments and emergency room visits… everything about it is just wonderful. I haven’t had a doctor that I’ve disliked thus far, (knock on wood) the décor and amenities are insane (a beautiful fireplace, a self-​playing piano, 2 large gift shops and a STARBUCKS.)
I’ve (unfortunately) been to this ER more than once but even then have I had fantastic experiences. Registration gets you in and out so quickly that sometimes the nurses arrive to take you back before you’re even done filling out paperwork. Each of the rooms is private and clean. Lots of employees checking in on you without the process being invasive. The rooms have TV’s, I’ve been offered drinks and even warm blankets. This place makes being sick so much more tolerable.
I can’t recommend this place enough.

One start because it is a beautiful place and another start because my doctor is wonderful.
When I started coming here about 3 years ago the staff were professional and very nice and will do their job properly. Now, when you go to check in for an appointment they have their Starbucks drink next to the computer and are laughing and joking with other employees. The girl asked me if my information was correct I told her my phone number was incorrect and instead of she updating it, she gave me the form again empty for me to fill up again all my information like I were a new patient. Clearly I was not. Ridiculous. She was just lazy!
I feel when I call to make x-​ray appointments and so on they are not nice and don’t have empathy. I am not sure why they hire this type of people to be working in a hospital.
I come here because it is closer to my home but they should be trained better.

Dr Erickson with Sports Medicine was outstanding! Staff very nice and same day appointment! Highly recommended group! Thanks @swedish !

I took my kid to this location for registration as new patients. The staff on the first floor was pretty indifferent and told me to go to the 5^th floor. So we went upstairs. The staff upstairs were even worse. When I asked for registration, all their staff paid attention and listen to our conversation as If they had nothing to do. This guy told me that they did not take new patients because there is only one pedetrician. When I asked for my primary MD, he then gave me 5 business cards and wanted me to call for registration on my own.
We have lived in a lot of places and this is the first time feels not welcomed at the medical organization. Swidish, you have brand new building, but your front desk staff really need a lot of professional trainings and know how to treat patients nicely! All their «don’t care and work for their bills» attitude stopped me from attending this «hospital» any more. I don’t believe that they will offer good services! Not recommended.

The facility itself was beautiful, which should have clued me in right there. Clearly an enormous amt of money was spent, therefore an enormous amt of money would be charged. It was too late to cancel my apt at that point. I was referred to an ENT & picked Swedish because they were on my insur providers list of preferred drs/​clinics. I went for an exam & since an ENT is an ear, nose throat dr., I assumed he would look in my throat & nose during the exam, which he did & then charged an addtl $ 319 for doing so on top of the $ 430 ofc exam. He did not tell me that looking in my nose with a wand that had a light on the end of it so he could see would be an extra fee & I assumed since he was an ENT he was supposed to look there. If you had an eye exam & the dr. didn’t examine your eyes, he would not have done his job & you would be upset to be charged an exam fee yes? & if you had a gynecology exam & they didn’t check your nether regions would you feel like they had performed the exam required??? NO! So I was charged $ 749 for a 10 minute exam. My plastic surgeon who fixed my nose after cancer removal cost way less than that for a longer exam & consultation & he was awesome! When I called billing & told them I had not been informed they basically said he does what he needs to do & they charge accordingly & apparently they feel that an ear, nose throat dr is not actually required to look in your nose during an exam — really! They were very snotty about it. 1) I will never use Swedish again– ever! & 2) I have filed a complaint w/​my insurance company to have them removed from the preferred list.

I can’t remember the last time I was this happy with a medical facility. Not only is the facility brand new, fancy and clean, but I’ve had excellent interactions with the staff.
When I called for an appointment as a brand new patient, someone called me back within a few hours and was able to get me in exactly when I wanted to be seen. I saw Dr. Kathryn Tonder (who I was able to research prior online on the very user friendly web site) and she was exactly like she seemed on her video. Professional, warm and knowledgeable. The front desk staff was brisk but efficient, and everyone in Dr. Tonder’s office was great. I really liked the nurse as well as the lab staff I interacted with. Several weeks later I also visited imaging for an ultrasound and I loved the tech there as well.
Every time I have an appointment, my results are delivered to me almost immediately via their online «MyChart» system, which I love. I can email my doctor any time and she gets back to me within 24 hours with answers to my questions, refilled prescriptions, or whatever. And another doctor was equally responsive while Dr. Tonder was on vacation.
The best part, though, is when I was recently ill and out of state. I was able to use the urgent on-​call phone system to reach my doctor at 10:30 on a Saturday night. I left a message and Dr. Tonder called me back within TEN MINUTES. She was very patient in speaking with me about my problem and coming to a conclusion together on what I should do. Ever since first visiting Swedish Issaquah I have felt incredibly safe and well-​cared for. I would recommend it to anyone.
We have not experienced the billing side of things yet, but I will be sure to update this review when we do.

The building is very new. The parking is easy and great. Very cool high tech looking very easy to find everything, the building is wheelchair friendly and very well built. I cannot speak for the service here, but the hospital itself is the nicest hospital I have ever seen.

Dr song is the best