The Timbers At Issaquah Ridge

Finally feel a review is in order. I’ve lived here 1 ½ years — love the location, my apartment, office staff, etc. Parking is a struggle with two drivers but we make due and have only had to park offsite a couple of times.
Sadly though this property is managed by a company that does not care about it’s residents. I absolutely love everyone in the office and feel they do everything in their power to provide excellent service. The issue is that every time something in the community goes wrong, needs to be replaced (even when it’s planned!!!) the time it takes for corporate to support and approve is long and impacts residents negatively with no regard for the «customer». My mail box along with a lot of others was vandalized and the post office refuses to deliver. How long for approval and a fix? NO MAIL for 3 or 4 weeks. Over time here the hot tub used to break constantly and then also have a large delay in fixing it awaiting approvals, etc. Now at the last minute we suddenly have no access to amenities we planned on using due to a «scheduled replacement of key fabs».
We pay a high enough price for this location that basic customer service should be assumed — but — whenever corporate is involved in property level maintenance it seems the customer is quickly forgotten.
I do want to note any specific maintenance I have needed in my own apartment has been efficient, done well, friendly and positive. It’s only when something requires support higher than this property that we suddenly don’t matter. I guess my bad review is directed to Simpson Property Management and not so much «The Timbers».
Sadly now hesitant to consider recommending living here at all.

The Timbers never responded to my initial dispute of their move out charges, nor have they responded to the 3 additional letters I have sent.
The damages they allege are normal wear and tear which they are not allowed to charge tenants for as well as damages that resulted from the horrible amount of black mold that they did not address despite numerous maintenance requests from us.

TERRIBLE PEOPLE
Went to visit my friend for a few days of spring break. My friends lives in a 3 bedroom apartment and her living situation sounds terrible. I used to live in Washington for a bit, but when we shared several different apartments, but we never really ran into any problems.
She seems to enjoy the location quite a bit, though she mentions what she calls «badass» people in the middle of the night to come play with their hoops or their 4 feet pool and spa to be a bit disturbing.
The location is relatively close to the freeway I-​90 and the park and ride for buses are about a 30 – 40 minute walk away. What makes me want to give it a no star review is their terrible service, response time, and especially the parking situation. My friend is physically petite and her age as well, she goes to school early in the morning and works full time until midnight to pay for her tuition.
There is barely any parking free for people to park in, so she shares a parking spot with three of her roommates, who each have their own vehicles. There are much more covered parking than open spaces, and they have about 10 disabled parking spaces that is parked by maybe one or two cars occasionally.
She picked me up in the middle of the night and we came back to the complex, I watched her circle around the complex about three times before she drove to the shopping center down the hill. I thought it was odd, but she said because there was no parking available.
She says that she has tried to talk to the office when she realized the parking situation and offered to pay for additional parking since other tenants mentioned them having a small storage garage that they can leave their cars in coming home later. The office lady instantly shut her down and told her to park at the shopping center in the middle of the night and walk up the hill to her house.
She said her roommates and her have tried to arrange the parking spot for the last person home, but to their dismay, when the last person comes home, they would find some stranger parked in the spot. They tried leaving notes and eventually towing service, but they would respond that it will be several hours before they would be able to come and tow it and that she has to be sure that the vehicle was not suppose to park there. She mentioned that one time she got a 250 $ ticket for parking in the so many vacant disabled spots when a stranger’s car took their spot. Eventually her roommates just agreed that she would just have to walk and they would park in the space so as for the space not be taken by some stranger.
I offered her different advice like getting someone to walk with her, but she says she tried calling security to walk with her like how the securities from her work place were willing to walk her to the employee parking far from her work place. The security said it will take two hours for them to dispatch someone to assist her. It is just terrible to see how no one is able to make accommodations just because it isn’t a problem to the rest of them.
So here we are, walking up some stupid hill at 2am, about 20 – 30 minutes later, we reach the complex and we pass by a guy sitting in a truck, smoking. It is the middle of the night! She says don’t worry about it, it is her neighbor’s friend who lives in a truck.
My friend naturally has problems with creepy people hitting on her, she said there were a few times she would have to park at a 24 hour convenient store just so people that were following her would leave first. Or a few times when she was walking up to her house, strange people would go up to her and she would either run to her car and call the cops if she barely left her car or attack them with pepper spray, she said she also carries about a switchblade, but she hopes to never have to use it.
In the middle of the night, around 3am, I woke up to her alarm, and she would tell me to go back to bed, she just has to scout for a parking spot, and go pick up her car from the shopping center so her car doesn’t get towed from there. I am only here for a few days, but her life sounds terrible. But does this complex care? Not at all. She joked around saying maybe she’ll just sue the complex when something does happen to her. That’s not funny.
I hope to visit her again, but I hope she would still be in one piece. I just don’t see why their office instantly shoos their tenants away when there is a problem, but they enforce so many rules. I mean I saw the kitchen table that they just sent out, need «DNA of poop» for tenants’ pets? I’ll give it 2 stars for their poop idea. But seriously, when it comes to a guy living his truck who takes up a legitimate and potential parking spot every night, they allow it. HE DOESN’T EVEN LIVE THERE!
It just seems like they are only compassionate to selected tenants.
If you are not their selected, I suggest you don’t live there.

So far my experience here has been just amazing, the customer service is outstanding, with Erin Loarie showing us around we had a great time and because of her we found the perfect place that both my partner and I are very excited to move into.

Very Impressed! Relocating from San Diego to the area had already decided on renting at another community when we decided to stop in for a quick look. Very glad that we made that stop! The level of service we received from Erin was phenomenal! The floor plans are unique and don’t have that apartment floor plan feel, townhome unit size is great for a rental, garage size is wonderful, amenities are great, prices are competitive, and if you are looking for a view the units with them offer great ones! You are really missing out if you don’t add this community to your home search!

My experience living there for 6 months in one of the 3 bed 2 bath apartments in 2014:
Pros —
— Location (close to I-​90 as well as shopping like Fred Meyer etc.
— Units are in decent (albeit nothing exceptional) shape
— Has a pool and gym
— Package receive service is well done (they send you emails when you get packages delivered)
— You get one assigned parking included in rent
Cons —
— Overall parking is super limited, beware if you have 2 vehicles
— Materials used in units are very cheap (even for apartment standards)
— Neighborhood isn’t anything to write home about
— Front office staff is incompetent, rude, and non responsive (except Erin who has generally responded quickly)
— They WILL gouge you at the time of moving out (funky/​meaningless charges, exorbitant carpet cleaning — you name it, they’ll try. If you’re tenacious you’ll be able to get them to take some of them off, but be ready to hear them mindlessly droning on about «company policy» when you ask why the fees/​charges are added)

We have lived there for 2 years, really enjoyed the safe and beautiful locality. We like the 1.5 bed layout as well.
Biggest problem with timbers is they are very greedy for money. WE have several situations where we were charged ridiculous amounts of money for no reason.
Examples:
Delayed rent check, because their office was closed.
Cabana rent, they deposited the deposit check, saying that we have not cleaned the place, eventhough we have mopped, wiped and what not after our event. $ 200 for no reason.
Unnecessary cleanup charges around $ 600 after vacating the apartment, saying that again the carpet and range is not clean.
Overall, we like the place but be wary of the cost of living there. I recommend other places where management is friendly and flexible with things and providing comfortable experience. Especially when you are planning to stay long like a few years.

Stopped by the leasing office to have them look at the move out statement today.
Spoke with Julia the Assistant Manager there. Explained to her the last month rent has been paid and about the smoke smell for the carpet clean. She said she will looked into this. Just got an e-​mail later in the afternoon that she found out there was an error with the system since May went they switch over. And she also waived the $ 65 extra charge from the smoke smell.
It was frustrated that we had to go down there and explain what was wrong. But I would like to give Julia credit for looked into it and taken care of it right away.

I just completed a short term (4 month) rental and had a great experience. After selling my home I needed a short term rental that took pets. The Timbers offers a variety of lease options, and the staff were great about changing my move-​in date at the last minute when my plans changed unexpectedly. I had a couple maintenance items I found the first week that were addressed immediately.
Noise: I was surprised at the comments from other posters regarding the noise from the basketball court. My apartment was on the ground floor and backed right up to the court. I agree that being close to the court can be noisy, but never found the noise excessive or disruptive. My experience with the kids on the court was also quite different. I found them to be polite and respectful. I like that the Timbers offers outdoor amenities like the basketball court, an outdoor pool, and a fenced dog park. They do generate noise for those for us who live near them, but I have to say it was no more noise than was created by kids playing outside in the very nice neighborhood I lived in previously.

I have to second Ruben. I work from home and have had to deal with the teenagers being loud and obnoxious at the basketball courts. I understand the need for the court… I played growing up. But, 5 feet away from the back steps of people’s porches is not the place for it. I am tired of having to yell out my window for these kids to go home (after 9p.m.) only to get cussed at or get some smartass remark. MOVE THE COURT OR TAKE OUT THE HOOP! Just that simple. Us adults have jobs and some of us have to wake up early. I am not looking forward to my summer here at the Timbers.
For the money we pay here, I don’t believe it’s worth it. There is siding missing from my back porch (and I have noticed it on other buildings) ever since I moved in and the siding that is on the buildings always seems to have algae/​dirt on it. Also, the birds are crazy… there is a huge nest across from me in the gutter! There is actual grass growing out it. I am happy to see that they finally replaced the fitness equipment in the gym (it took longer than they kept telling us, but it finally happend).

Over the past 5 months we have watched this complex go downhill rapidly. The staff has changed, one needed to go and the new staff are completely dismissive to the many problems the residents now face. The brainless fool who thought it was a good idea to put up a basketball court/​hoop in the center of the complex, between 5 buildings has spurned this review more than anything. There are wannabe thugs that frequent it, use profane language into the night and have done so for weeks. If I didn’t value my future, I could of simply walked down stairs and beat the hell out of each of them, though its not worth the consequence. The Issaquah Police have been called at least 3 times during the past 2 months due to the «troubled youths» that now live here. Our neighbor just said their rent is going up when their lease is up and they are leaving. We decided we were leaving months ago, can’t wait until our lease is up. DO NOT move in here, its on the way down and these cycles can last a while before the company that owns this place can notice the high vacancy and clean house. The trash policy here is so stupid as well, you can’t even throw away your own trash and you pay for this service. By the way its 9:48pm and numerous people are outside yelling on the basketball court. We were just told to f*ck off, I went outside to introduce myself and all took off running. Would you want to live around that??? Management I hope you’re reading this.

My husband and I have lived in several apartments, and The Timbers has by far been the best. This is a safe community to live in, close to I-​90, and with a staff who has by far the best customer service we have ever experienced. We have previously lived in Bellevue and Newcastle and had typical apartment problems– noise, trouble with neighbors, maintenance problems, and parking issues. We have been at the Timbers 6 months, and it’s a completely different experience.
Noise– ¹⁰⁄₁₀ We have had no problems with neighbors throwing parties or being excessively loud after hours.
Safety– ¹⁰⁄₁₀ No car break-​ins, drugs, parties, ect…
Grounds– ¹⁰⁄₁₀ Kept very clean. The complex offers a gym, theatre room, and pool room.
Office Staff — 10÷10− Customer service doesn’t end when you sign the lease.
Parking– 7÷10− Tenants are given one carport. Parking can be difficult to find late on weekdays and on Saturdays.
Apartment– 8÷10− Very spacious and tall ceilings. We’ve had difficulty with our plumbing but management has been very good about fixing it. The kitchens are cramped. You can’t open the dishwasher and oven at the same time for example (in our floor plan). Overall lots of room in the rest of the apartment.

This is the best apartment we have ever lived in. Service is excellent. The location is convenient to restaurants, grocery stores, Costco, everything you could want. Management is friendly and very helpful. I can’t believe they are so nice and accommodating. You can paint, hang pictures, put in light fixtures, and so far they haven’t said no to any of our requests. The building we’re in is quiet and clean. We also like that they will take packages at the office from UPS and FedEx if we’re out.