The UPS Store

Upon entering the UPS location I was not met with any sort of greeting. Ok that’s fine, moving on.
After packing up my guitar in some of their $ 10 bubble wrap, the clerk offered to print my shipping label.
I emailed them a shipping label link. The main clerk did not know how to copy and paste a URL so he had his very unfriendly teenage co worker help him. After printing 4 pages of my label to get it right, I was then charged what seemed to be almost a dollar per page.
This was not disclosed to me prior to printing so I feel like the pulled a fast one of me.
My total for bubble wrap and printing alone was $ 14. This along with super unfriendly incompetence makes me writhe in frustration. Oh and they don’t take debit cards if the order is less than $ 20 so instead of telling me the cad would automatically run as credit anyways, they just stared at me.
Take your business elsewhere.

I have mailed (or tried to) three items recently. The first one I asked for the cheapest way and was told it would be UPS yet I could see the post office one price boxes were cheaper. When I asked he told me UPS would get it there tomorrow so I paid the extra — the package took two days. OK not his fault. The second time again the higher priced UPS service recommended. I questioned and went ahead with it. In both instances I would have preferred to be told my options.
Yesterday I went in to mail a couple of greeting cards (with a candy bar in them) and was told they were too thick — it would be over $ 4.50 each to mail USPS. I went and got a thinner Hersheys bar to meet the ¼″ thick requirement. It fit through his test paper but he said it was forced so he wouldn’t mail it. I took it to the post office and it fit their slot (similar to the sample he used) and cost $ 1.15.

There is a young early 20s chap. I found sneaky in behavior. This happened not once but twice. The 2^nd time was yesterday, I went to the store and told him I needed to ship an item in the cheapest possible way and told him I had a shipping label already printed out that was sent to me by the party receiving it. He looked at the label and said, packing would be «extra». I told him my preference was the cheapest option. He went back to the side corner, pulled out a box and started packaging the item, this without telling me how much it would cost. I had to courteously raise my voice so he can hear me across the distance, asked him how much it cost. he said $ 8.xx plus taxes. Whoa!!. $ 9 for a simple box? and he tried to sneak that on me by packaging it up and then springing on me that price thinking I would just pay up (rather than complain since he already packed it up) and walk away. I found his behavior sneaky. I mean, who would expect to be charged $ 9 for a box that costs 25cents to the store? The first time was a few months ago, I had to return something to Apple and he was complaining to me how he was grumbling about not making any money to the point of making me uncomfortable. even though UPS has an explicit contract with Apple to cover warranty returns, meaninig the store packs up the product and ships it at no cost to customer.
In summary, this shop is over priced and they sneak it up on you which I think is dishonest. I did not find this issue at the other UPS stores though.

As a long-​time customer who occasionally gives USPS and other local shipping options another try, I always find myself coming back to this place. It may be no-​frills but it is always clean and the staff is always courteous, professional and very helpful. Beats the Issaquah Post Office every time, especially during the holiday season!

This is the most well run UPS store I have ever been to. I Will go out of my way for this particular store. The staff and owner go out of their way to take care of their customers.

I came in here because I had an RMA that wanted to use UPS, so I stopped in. My visit was thankfully brief, the UPS store is a no-​frills space that made me ready to leave as soon as I got in. The clerk I talked to wasn’t exactly personable (I asked him how he was doing and he just stared at me) but he performed his job.
Hooray.
I would only come here if they offered the best shipping price, which they often don’t. So there’s that.

I’ve been going here ever since they’ve opened and I’ve had a mailbox there for the past seven years. Customer service is great!

I had to send a document to New Delhi very urgently and thinking that UPS was the biggest courier company I chose to send it via their UPS Express service. The guy at the store said that it would positively get there in 2 business days since I had made it before the cutoff for that day. I paid $ 71 and sent it. Two days later, the tracking information hadn’t been updated at all on
and I called their customer service department. They casually said that the Express service was not available to New Delhi (they said they cannot deliver any package to New Delhi in 2 days which I still don’t believe. doesn’t matter that New Delhi happens to be the capital city of the 2^nd most populous city in the world, what times do these companies live in?!!). And that my delivery service had been downgraded (without informing me) and that my package would get there in about 4 – 5 business days and at that moment the package hadn’t even left the US. I was appalled at the callous nature in which they handled this situation, it goes to reflect on their reputation. I asked them to help reroute the package back to me and I’ll send it using another courier company tomorrow. I feel so helpless because of these morons. I’d ask all their customers to be warned about International shipments, these folks just don’t have their act together.
Bottomline: UPS is utterly irresponsible, next time I’ll use Fedex or the postal service.

Service? Don’t expect that here!

My God… The staff at this UPS store needs customer service training.
How about a greeting or a thank you?
I’m in this store a few times a week. Very sad to see that this UPS store is owned and staffed by people who have no idea what customer service is.
Don’t get me wrong. They do their job and I LOVE UPS. My company spends thousands with UPS monthly. This place, however, does NOT live up to the UPS experience.

This is a local mailing and copy place. I use it to conveniently send UPS packages or copy expense reports before mailing them in.
Most recently, I came here for their notary, which only cost me $ 10 to have him notarize two documents. What a deal!