Benchmark Door

I have used Benchmark Door twice over the last few years and what I like about them is they are extremely honest. When you call them they will try to figure out the problem over the phone and then try to talk you through how to fix it over the phone so you can avoid a service call, then if that doesn’t work they will come out and fix it. I wish more companies were like this!

I had Benchmark out to fix my garage door spring a couple of years ago and had a great experience. Showed up the day I called to fix it and I was back in business really quickly. Fast forward to now, over two years later, when one of the tension cables came undone on the side of the garage door. I called them back and they were out within 3 hours to my house and not only fixed the problem but stayed almost an extra hour and fixed some other things that were wrong with the door that had nothing to do with what was wrong with the door. The kicker was that they did all of this at no additional cost to me as they said it was covered under warranty and wanted to make sure I was taken care of. Did not expect that and was very happy with this company. Will certainly recommend to all of my friends!

The roller cable broke of my garage door this morning. I call Benchmark Door around 7:30 am and they promise me service guy will be at my house between 10 to 12pm. The service guy actually arrived on 10:20 am. He replaced both roller cables quickly. When he try the garage door up and down, I notice the door won’t close completely. I point the small gap and tell him the door use to close completely. He told me he can not do anything about it because he just change the roller cables. I ask him again and he still reply with the same answer. I do not want to waste more time for work so I decided to pay him and call their office to resolve the issue. I called their office and the owner call me back with the same comment and just want to sale me new garage door. I told him if your guy do the repair and door won’t close completely. It’s your responsibility to make it to the original status. He just go back to how bad the garage door was and how good their service guy is, there no way to change it.
I feel as the owner of the company won’t listen to customer and think all his staff always correct. There is no need to talk to him. I will not use them for any future repair or service.

I live out of the area, and when my renter told me that the garage door of my condo was broken, i wasn’t too sure who to call… fortunately, i have a property manager, and there is a local company that can replace garage doors. after a couple calls to determine why my garage door was broken, i was referred to benchmark. i talked to john, and i was admittedly frazzled, but he talked me off the proverbial ledge, and gave me a very fair quote to fix my garage door faster than his competitors. well done! excellent service was delivered, and i would recommend them time and time again!

Great, fast service at a very, very price. Our door wasn’t working so we were running it up and down manually because of cost to fix. Contacted John at Benchmark who gave us a fair quote (compared to others I contacted and what I researched on the Internet). The service guy was here the next day. My wife said he was pleasant, knowledgeable, and efficient. There are a lot of bums out there working on garage doors — these are the professionals.

Called on a Saturday morning at 8am and the repairman was out within just a few hours. Fixed our door in last than an hour (some giant spring had broken the night before and my car had been trapped inside!) and the cost was soooo reasonable (far less than I feared). Jose, the repairman, also pointed out future problems that we might be facing in the future with this older door, with no sales pressure whatsoever. Very pleased. Would highly recommend! Thank you!!!