iDevice Ithaca

Glenn & Paul rock. My MacBook had been so good to me for 5 years and started running slow. Took it in where Glenn told me my 2009 MacBook was running on 2 GB of ram and new computers came with up to 8. He gave me a list of options and prices for ram as well as prices for solid state hard drives after I asked about that as well.
Had they not had to wait for the parts to come in they would have upgraded my computer from 2 to 8 gb of ram and put in a new 250 GB solid state hard drive within 24 hours.
Super helpful guys. Grateful to have them in town.

On website the hours of operation say M-​F, 10am-​6pm but I went there 3 times after 10am today and door locked, light out! Finally someone was there around noon. Their website states «Professional» but that is not professional at all.
I took my business elsewhere

NOPE. I meant you guys in the Ithaca Center! This happened about a year ago and the experience stayed in my mind so long that when I just got back on Unilocal it was the first thing I wanted to review. Horrible people, horrible service. I highly recommended nobody come here ever.

The owner now sends me a message saying that I should’ve called him back when he told me three weeks ago that he would call. Forget it, bad business practice. Along with the message, he states vaguely the cost is $ 300. I hardly believe this quote because he is supposed to tell me how much parts and labor cost. This general figure is not trustworthy. Save yourself the trouble and find another repair shop that keep their words and give you an honest price. Btw, he said he tried calling my phone but it was incorrect number. I remember looking at the post-​it note as he wrote down my number three weeks ago. I even double check to see if he wrote the correct phone number. Go make excuses to somebody else, not here. No one should have to deal with ridiculous service like this.

I was extremely excited about the potential convenience of this place, and that they told me after calling me back a couple days after I called that it would only take an hour to fix my shattered iPhone screen.
They kept their promise on the hour, but when I picked up the phone it had more problems than just a shattered screen. I was told that he had bent the screen in order to fix it, and now I wouldn’t be able to hear out of it unless it was always on speaker phone. (I’d rather have the shattered screen!) He told me he could fix it… for another $ 50.00. Well, I had no choice. Another hour later and 150.00 dollars total my phone was back to new, but I can’t help but wonder if I was scammed and taken advantage of now that I’ve watched some videos on how the screens are replaced.
If you have no other option and don’t want to fix it yourself, just be careful and ask a lot of questions. I wish I had done the same.

The audio jack for my ipod classic was broken and so, after a google search of ithaca ipod repairs, I stumbled upon Idevice. I did ultimately get my ipod fixed, but overall I found the service to be unprofessional and discourteous. The quality of the repair itself was average. After the ipod was returned back to me, I actually found the ipod’s hold button to be loose (a problem that never existed before).
iDevice doesn’t own an actual store, so all business is done over the phone.
After much effort, I finally was able to get a breakdown of the price (via text message…):
$ 40 an hour for labor
$ 20 for flex assembly
$ 5 for brackets
When I received my repaired ipod, the battery was drained, so I couldn’t even test it out to see if it worked. Phone calls to the company always went to voicemail. It was hard to get a hold of a person, which is surprising as it seems to be a small, local business.
Overall, I would recommend taking your service elsewhere.