The Drain Brain

i called this guy sounded great oh yea i can come right out, never showed up, no call no nothing, called next day he said oh yea we got really busy and i was tired so couldn’t make i’ll come tonight, okay again no show, no call one more time i was home during the day, so he said he’d come at 1pm, no show still hasn’t showed or called its been 3 weeks I’ve since went out and got a much better plumber and definitely a more professional, DON’T UNDERSTAND HOW HE STAYS IN BUSINESS, never again!

This is my 1^st time calling Drain Brain. The answering service didn’t ask my name or phone number, just my address the night before. Nobody showed up at the 8:30am appointment, so I called to ask where the service person was… he showed up 35 minutes late because he was given the wrong address by the answering service. Well, except for those details, the work done was very satisfactory. The service person was very knowledgeable and patient with all my questions. I recommend Drain Brain.

I have to disagree strongly with the negative reviews… they have helped me several times in emergency situations, and are reliable and competent.

Terrible! Well, to be fair, I have no idea if they are good plumbers or not… Since they never show up! Made appointment well in advance, took time off from work… and when the appointment time window was winding down I called to see if they were still coming only to find out they apparently never actually wrote down the appointment (which seems like a critical step in making appointments.)

If I could give this business 0 stars, I would.
Their actual service staff are friendly and courteous. The owner, however, is one of the worst people you will ever have to deal with in your life.
We recently had a service call to my mom’s house, to clear a toilet and the shower. 12 hours later we noticed flooding in the basement, obviously whatever the clog was simply got pushed down the line farther. No problem, right on the invoice it says they stand behind their work for 3 months.
Or not. Or my mom will call, and then get yelled at, berated, and told it will be $ 275 to come out and look at the problem. And when I say yelled at, I mean myself, my fiancé, and my sister, who were sitting at the table, could hear the owner screaming at my mom.
There are plenty of other plumbing services in the Cortland/​Ithaca area, so I would steer well clear of this one.