Xugar Nail Express

I’ve been to both locations a couple of times because they were near me and they are nicely decorated. However, the service is plainly awful. I don’t expect a 5 star treatment, but at least some level of work ethic. The workers are constantly talking to each other, or on their phone while working. They complain about being there, about not having eaten lunch, about over time, etc. When I pay to pamper myself with something so simple as a manicure, I do not want to hear this. Also, last time I went, the lady who did my manicure looked annoyed and she ended up cutting me TWICE –_–
Oh and they don’t take credit cards. What is up with that? It’s 2016. Cut the shady «cash only» policy.

UPDATE to the below: After my second visit I got an infection on my right toe!!! I was able to clean the pus out of the right side of my toe. I went on Saturday and the pain got worse every day. Today I checked closely and oh wonder inflammation and infection! Never again. :(
Avoid this place at all cost!!!
I was twice here and only because it’s cheap. The receptionist is not quite the most professional starting with speaking Spanish even if I talked in English to him.
The ladies who do the nails appear annoyed, they don’t make me feel comfortable, but instead rushed and it’s painful — no empathy for the customer.
Their «pedi spa» package is a joke — don’t spend money on it!

I walked in and a man says hello to me in Spanish I replied in English but he continues to talk to me in Spanish. Ok no biggie I understand Spanish he obviously understands english. He said it’s going to be about 10 minutes. That’s no problem I pick out a color I sit down to wait. A few minutes after me 3 Spanish women walk in and they’re all served before me and he said to be in English now all they all have appointments, which I know is complete BS.
Apparently my money wasn’t good enough.

If you want a good job, ask for Carmen. She is a very nice person and does the mani and pedi correctly. She always helps you deciding which colors can you combine and will look pretty.

New place so I figure why not. I would say zero stars except for the woman who actually did my nails appeared nice, even though she did not speak any English as almost everyone there. They charge two dollars extra when you ask for drying drops. This would be fine if they actually used drying drops instead of some bad top coat. Then they charge two dollars more for a credit card to be used?! I had no problem going to ATM to get cash for tip after but I go back and ask for change and the woman rudely tells me no in Spanish and will not give me change to tip her own worker!!! Thank goodness for a nice other patron to give me change. Never again. There are much better, nicer salons in Jackson Heights right across the street.

I had already visited this salon twice before coming across the less than stellar reviews. Both times I paid $ 25 for a gel frio (cold gel) manicure /​pedicure. The cold gel polish lasts well over a week on my hands, stays pristine on my tootsies for weeks! It’s some seriously long-​lasting product (the brand is CV or something similar, square shaped bottle with a black wand).
Yes, the staff is primarily Spanish-​speaking, but I have never felt that they were so disinterested or wrapped up in their own convos that they failed to service customers. In fact, the nail techs here do the most detailed pedicures I’ve ever received. Now, cuticle cutting is automatically done here, you are not asked prior to this being done. If you prefer to have them pushed back, say this at the beginning of the appointment. Make it known.
A second location (Xugar 2) opened right across the street. This should alleviate the overcrowding and long waits previous Unilocalers experienced.

Terrible! And expensive!!! Acrylic nails… It’s a no-​no!!! They started to come off on the 2^nd day!

The reason I came to this nail salon is because it was right down the block from where I work and it is open until late. I decided to give it a try since it has a very cute setup. However, I will not be coming back here again. It is overly priced for no reason. The lady that gave me my mani and pedi cut too much of my cuticle on my right foot and made my toe bleed. I’m praying that I don’t get an infection. Also, the staff is not helpful at all. At my regular nail salon, whoever does my pedi helps me stand and gather my belongings and this was not the case here at this establishment. There’s nothing sweet about «Xugar».

I should have just gotten my nails done in Manhattan (and read these reviews before I wandered in). There was NO MENTION of $ 5 extra charge for taking some gel color off my nails and so when it came time to pay, I didn’t have any money for a tip ($ 30 is all I had). Instead of the manager apologizing and saying «next time»…, now there will be no next time. I told the manicurist, Joceyln, it wasn’t her fault (maybe she thought I already knew). I will not be recommending this place for that reason and because the TV is on, it is not a very relaxing atmosphere. I don’t mind the women talking Spanish (that is my background too). The salon is very noisy though, so if you are looking to know how much you will be charged and a place to unwind, this is NOT the place for you. All around, very disappointing customer service. Please walk about 30 steps down the block for another nail salon or find a special in Manhattan (15 – 17 $ for mani/​pedi during the week) and no charge for removing old polish. Now I am debating whether to put $ in an envelope and send it snail mail. I doubt the manager gave her the money that was meant for her. I made myself perfectly clear (felt badly), and still there was a lack of understanding or caring. Many of the reviews for this place are stating the same. This is why customers will not return. Go and find a different salon.

I wish the Unilocal had a negative stars. Xugar is getting (–5*)! I paid $ 30 for my gel Mani and after 4 days it started chipping. After I came back with complain they told me they don’t care. They didn’t want to give me my money back or fix my nails. Rude, unpleasant, the worst service ever!

Worst place to go for acrylic nails. I came in for a pedicure and a new set. The pedicure was good. The acrylic was not only over priced at $ 35 when normally $ 25 in most areas of queens. The nails were uneven and horribly shaped. She made me bleed from 2 fingers from filing too much on my cuticle. She rushed through the whole thing! I got my nails done on Saturday, it’s Tuesday now and I feel the need to do my nails again.

The pedicure was good
They did not tell me that they charge to use a credit card or I would have paid cash. This is not good customer service
This is a Spanish speaking salon

I gave it 4 stars because of the price but I got French white tips and I literally just walked right in and was seated promptly and she made my nails look amazing. But I paid 44 dollars just for white tips idk the price is a little too much but the service was great. The first time I ever been to this location and I was seated and treated fast. The girl who did my white tip nails that lasted me such a long time was Arelis. The second time I went I changed up my design and I did the coffin/​ballerina nails which Carla did for me. She shape them and painted them beautifully they treated me so good I always come here to do my nails now.

Ya he ido varias veces, pero siempre están en el teléfono o están viendo las novelas mientras atienden, esta vez me corto un dedo del pie x estar mas atenta del televisor q de lo q hacia. No lo recomoendo.

I WONT GO BACK! Here is the story: I Just left Xugar. This was my fourth time there… and I got a great gel fill. BUT the manicurist was on the phone the ENTIRE TIME… and when I went to pay, i was told the price had increased from $ 20 to $ 28 in about 2 weeks! That is quite a huge jump for a manicure! I wont be going back! that is a ridiculous price for this neighborhood! and considering the lack of attention I got! I cant be on the phone when I am working. this is bad service!
NOT GOOD!!!
AND there is an additional charge of $ 1 to use your credit card!

Incredibly unprofessional staff. The place has potential to be a great go to for a quick and inexpensive mani/​pedi but someone needs to speak to the loud, unprofessional and obnoxious nail techs. As someone mentioned previously there is one girl who is particularly rude, mouthy and quite loud. She may be the one who spoils it for the bunch. Not sure about other patrons but I go for a mani/​pedi as a way to relax. Some «me time» hard to do when the nail tech is retelling over the top stories of her bf and evening. Otherwise good selection of nail polish colors and brands.

I find the establishment to be clean and the service nice. I would like to hear less curing among the staff, granted it’s in Spanish and they think some of us don’t know what they are saying, they may want to rethink that ;-). I would try them again

If I could leave no star I would. I live in the neighborhood and thought I would try it out since the place close by that I always go to was full. Well, in retrospect I should have just waited at my regular place. I went in for a manicure and to have a tip placed on a nail that was uneven. There was no one there and I still had to wait about 15 mins before anyone attended me. When I sat down the woman doing my nails had a nasty attitude like she didn’t want to do them. She played on her phone for most of the time, and when she saw my uneven nail she said she couldn’t do much for it. I told her to put acrylic on it so it would look to same, and she gave me attitude about that; am sorry you have to do a service you provide… ugh. Anyhow when I was getting ready to pay my nail chipped and asked her to redo it, she looked at my nail and pushed the polish down to fix it. Suffice to say she didn’t get a tip and I will not be returning there. Want a $ 7 manicure go there, you will be paying for less than equal serivce. Also my nails are uneven

This place sucks! La dominicana doing nails was cursing and had a nasty attitude. The other one that was doing my nails did a lousy paint job. The music playing was very loud. I did not like it to say the least!
If you are looking for relaxation DONT go there!

Ugh, I didn’t want to believe the reviews, so I went in order to see for myself. Also, Susana’s had quite a line…
I waited twenty minutes and got a manicure and a pedicure. The service was less than mediocre. All the technicians were on their phones, chatting with one another in between nails, and eating breakfast. WTF? I’m paying to get my nails done! Oh and I’ll need to refile my nails because they are uneven. I won’t be back…