Alamo Rent A Car

So the rental process went smooth, it was the return that has been a nightmare. Their system for vehicle returns is lackadaisical at best. Early returns are not inspected immediately and there is no way for both parties to verify vehicle condition, so the system in place for late night/​early morning drops offer no consumer protection from false damage claims for an inspection that takes place hours after vehicle drop. Furthermore, the after hours staff spoke little english and was not helpful. The shuttle service was delayed and did not reflect the departure schedule posted at the front office for the free airport transportation. Be mindful that this «schedule» should be considered a loose timetable as it is apparent that punctuality offers no incentive for after hours employees. This is a Nationwide franchise that could use some fine tuning from their corporate headquarters. This is clearly an operation that opportunistically takes geographical advantage of tourists that have little recourse to dispute claims once they’ve departed the region to return home. Proceed with caution…

Wow! I went on Unilocal to see if anyone else has had the same experience as me with this place (and I did) because we just rented from this Alamo over Labor Day weekend 2015. All I can say to folks renting from this place is BEWARE! It appears that I am the second person here on Unilocal in the past two weeks (and I also saw several other people with the same report of accusation as I scrolled through all the reviews) to report that this place will accuse you of damage (specifically a crack in the windshield) that you did not do! We barely used the car, probably did not even need it, as it just sat outside of our hotel not far from the Alamo Rental Car pick up place and now they are telling us that there is a crack in the windshield and have filed a claim! That’s just nuts especially since we never saw anything on our windshield and also, we returned the car so early in the morning that there was no one there to go over the car with us when we returned it so this «alleged» damage could very well have happened AFTER we dropped it off. It is now a he-​said, she-​said kind of situation! What bad business! I will NEVER rent a car from Alamo ever again. Too bad for them because I travel quite frequently, and truth be told, I have NEVER had any issues with a rental car or rental car company until this! Be careful, my fellow consumers, be very careful!
UPDATE — So I just found out the third party company that Alamo sicks on us comsumers to file their alleged «claims» is called Purco Fleet Services and when I Googled that name I saw that company has a reputation for scamming and ripping people off with fraudulent claims! So again, I say, beware of Alamo Car Rental in Jackson Hole, WY!