Chuck E Cheese’s

The one star is for the nice customer service we got from two gentlemen. We will never go to this Chuck E Cheese again. Poor poor customer service and we were one of 2 families that were there!!! Never again visiting this establishment.

We had my son’s birthday party here on June 20, 2014. I was so disappointed and embarrassed. We were there 30 minutes before they brought the children the tokens that were included in the package. Two of the four pizzas came out after the cake and ice cream because «they have our pizzas to someone else since we messed their order up». We had to ask for the ticket blaster (included in the package) and they had to «find the key» which took the better part of 45 mins. So disorganized! We have had parties at other CEC locations and have never had a situation as bad as this.

This is only the second Chuck E Cheese I’ve ever been to, but in comparison this place was a dump and a huge waste of money.
First: It was dirty and run down. None of the tables were cleared or wiped. Multiple machines were broken, several took my tokens and didn’t work. The other location I have been to, in Denver, had a great toddler area but this one had almost nothing for the younger crowd. The climbing area was much to big for smaller children, there were only a couple games suitable for toddlers and they were spread out away from each other, and the handful of ride on toys were always swarmed with kids so that we had to wait every time.
Second: the staff were not helpful. When we first arrived Chuck E was posing for pictures in front of the restroom — strange but whatever. Since we had just arrived we missed that opportunity to get a picture with him. Despite being there another two hours, Chuck E never made another appearance. When my husband went to ask how often he comes out, the girl behind the counter just shrugged her shoulders and mumbled what sounded like «I dunno.» So my husband, hoping for a little more information, asked if there was an appearance schedule. The girl told him «He just comes out whenever». Now, the Denver location has a Chuck E that comes every 30 minutes.
Third: the food was awful. But I think that’s pretty typical with most Chuck E Cheese.
Fourth: the other patrons were loud and rude. I know this isn’t the establishment’s fault but definitely worth mentioning. Parents were screaming at their children, children were running around with no supervision and pushing my daughter out of the way, even pushing in front of her to play the game that I had paid for!
All in all, I was highly disappointed in this location. If this were my first experience with Chuck E Cheese, I would never visit another one again.

Took my Birthday boy, 3 year old, here on January 27,2012. We had a cheese pizza with token deal. The pizza was what you’d expect. However, the games etc. really stunk. There was no ball pit and the animatronic show was sub-​par at best. I was really disappointed in the games! Most were throw in a token to try to get tickets based on luck mostly, with a small degree of skill. Most were totally dis interesting to him as they really didn’t do anything that would excite a child this age. My suggestion is: Don’t take a child under 4 – 5, maybe older, as it’s a waste of your time and money!