Doubletree by Hilton Jackson

I am extremely disapointed by the hotel. I LOVE Double Trees, and Hilton hotels overall… But this was the worst DT I have ever stayed at. I only give it 1 star because the staff was friendly, and Unilocal makes me give 1 star at least.
I had a king bed room. It was just after 10PM and I had been in the road for 11.5 he’s so I was exhausted. As I opened the door, I was hit with an aweful smell of urine. I thought about going up to the desk and switching rooms, but I was exhausted and don’t want to carry my bags up to the front. The room felt very moist, I checked the AC and it was set at 60, I put it to 68 in hopes that would help with the wet, muggy feeling of the room. No luck…
I wore my shoes the whole time too because the floor looked like it hadnt been vacuumed, and since the bathroom smelled of urine I did not want to possibly step in someone’s bodily fluids.
I am so disappointed with this room/​hotel. I am bummed I used my rewards on this, when I could have found a better hotel on
for cheaper than what my points ended up being.
Only positive things I have to say, staff was friendly and as always, the cookie was delicious.

fairly clean room. the cookies was good.
the staff was helpful with places to eat and hang out.

The Double Tree brand is generally solid for a good stay, and this was no exception. The rooms were clean and well-​appointed. The desk staff was friendly and courteous. Nothing to complain about in the stay.
And the restaurant/​bar staff was great. The food was really great for a hotel restaurant. I had 2 great dinners. The Cajun Pasta was really great. And a $ 9 breakfast buffet with made-​to order omelets/​eggs is a bargain in most hotels.

Checked in here last night with no reservation, got $ 10 military discount to all my military personnel out there «must show ID», also got a warm cookie in a bag to go lol love it! bed and pillow supper soft, big TV, A/​C blows cold, shower is powerful and hot thank god. They have a restaurant downstairs called Twisted that serves breakfast for $ 9.95, really nice looking but I will say this it is just like army breakfast, the food did not match the drapes you know what I mean lol! None the less I’m use to it so it didn’t bother me. I have to come back through here next week, I’ll probably stay here again

This was the ONLY Hilton chain hotel in the immediate Jackson vicinity. So, your hands are kinda tied if you wanna get your Hilton Honors Points. You’d think, cornering the Hilton market — that the hotel would be updated, clean, with decent toiletries. Nope. You get tired, dusty, and musty décor from the 90s.
Staff is nice though.

Stayed here five nights. Left each morning around 8:30 — 9:00 AM and returned around 4:00.PM ⁴⁄₅ days when we returned, our room had not been touched. We had to call the front desk each time. We were offered free breakfast, but are leaving early so can’t take them up on the offer. We visit Jackson often. Probably will be staying elsewhere next time.

I just love staying in hotels. This was very nice as any DoubleTree should be.
It was a little tricky to get to this hotel from 40 because it’s a left off the main road and its a very very busy main road. It was so busy that a person ahead of me gave up and just went straight, but I was determined.
The parking lot doesn’t look big, which worried me. However on my 3 times driving into the lot I didn’t have any trouble finding a spot, so it’s big enough.
The lobby is nice, big and inviting. Check in on the right, restaurant on the left, elevators and stairs straight back. The elevators are slow, but I wasn’t about to hike up 5 flights of stairs with my overpacked Vera Bradley items, I also would have knocked people out with my overpacked Vera Bradley items.
The room itself was big and spacious. The bed was comfortable. There was enough furniture in it. Desk, chair, club chair, ottoman, two night stands with adequate plugs.
The bathroom was a little on the smallish side and just had a shower, which is fine. The shower was elevated which confused me, especially as I tripped each time I got out of the shower. There weren’t any hand towels, but a quick call to the front desk got us some.
The gym was closed. This was my only time away from home that I was actually gung-​ho about working out. I mean, I had work out gear in my overpacked Vera Bradley! There was an offer of some nearby gym but heh, easy to lose my motivation.
Oh, paying for wifi at hotels is a peeve of mine. I just don’t get it. I tried using my AT&T (ok, let’s get real still bellsouth) login to get on the wifi as I was instructed and it didn’t work, so I gave up and played Yahtzee on my phone. Doubletree enabled that addiction.
My only gripe was the amount of children. Who knew jackson was THE place to go on summer vacation? So. Many. Kids. Running through the halls and stairs and taking joy in playing in the elevators. Ohhhh that’s probably why the elevators were so slow.

Was starting a status match with HH this week. Unfortunately I never made the match after this stay. The rooms were great very nice. Poor check in process — Beds were comfy. Customer service not to friendly… Nice little bar with over priced drinks and decent food.
There was some nasty bugs in my bed… Complained with no results. Checked out next day went back to the Marriot… LOL — I used to have some pics of it on my phone hopefully I didn’t delete them so I can upload to Unilocal.
$ 150 avg.

Excellent stay with a great restaurant downstairs. The Steak salad was very good and the staff was incredibly warm and welcoming. The room was clean and the bed was very comfortable.
Note: the executive lounge is a room that is converted to a very small lounge and is closed Saturday and Sunday nights. No reason to go for that upgrade.

I am shocked, appalled and now severely bitten by bugs received from this dirty hotel. I chose the Doubletree because of it’s high quality referrals and reviews but not this location. Upon arrival the manager was extremely rude and did not want to extend the new discount price being offered by a third party. I was given a discount but was not explained this new rate did not include additional taxes and this was challenged when I checked out. Of course they said they would have the manager contact me but she was the one who did this AND entered my phone incorrectly so I wouldn’t get a call back.
When I arrived to my room, it was seemingly unclean, the outer bed cover had black spots all over. When I asked the cleaning attendant, she said it looked like footprints. The headboard was disgusting. I immediately requested another room that was *a tad better*. The headboard was cleaner but I still had to go to the local store for Lysol spray and wipes. This evening, I did not go anywhere because I drove nearly 600 miles. Therefore, I stayed in bed. However, I never expected to wake up itching between my thighs. I overlooked this issue because it was an extremely hot weekend and considered it to be a possible heat rash. I even asked a different cleaning attendant to change my sheets because I was itching the previous night. Well, no. This is not a heat rash and as much as I hate to say it, I now have severe bug bites all over my lower extremities.
I am COMPLETELY DISGUSTED because this was the DOUBLETREE HOTEL! Known for their top quality and love for customers. Wow! So now, I have potentially brought a bug issue back home which I pray is not the case.
This has been the worst experience, in the dirtiest high-​quality hotel I have ever been too. I could have stayed in a motel if this is the type of service one should expect. I will be sending this same entry to them directly as a formal compliant. I feel so violated because I was looking forward to a relaxing luxury hotel stay while I visit my sister, a stroke victim, in a nearby nursing home.
Oh of course I tossed the cookie in the garbage when I checked out.

Stayed here for 5 days for business. Right when you walk in it looks like a great hotel. However, then you finally get to the place. My room has a nice little sign in it that reads: «If you are not satisfied with your stay, let us know and WE WILL MAKE IT RIGHT.»
Well let’s go down the list:
1) Cable has ½ of the channels working
2) AC Broke
3) Shower Curtain broke so it slides to the middle. Turns the bathroom into a swimming pool in just 1 shower.
4) Swimming Pool is gross.
5) Room service cleans the hall ways bright and early.
6) Got chicken fingers and a tea from the restaurant. $ 21 dollars
I told the front desk about problems 1 – 3 multiple times and they just answer ok we will get maintenance on them. Never happened. Absolutely awful hotel. Go somewhere.

I remember when this was called Garden Plaza waaaaaayyyy back in the day. I have never stayed at this hotel until this experience home. Usually I stay at my parents since I am from Jackson, but my fiancé and I felt we wanted a bit of break from the hooplah from family and booked it anyway.
We were extremely pleased with our stay. The rooms are completely renovated and are modern. The shower has good water pressure, the linens on the bed were soooo comfortable, and it was very clean.
Location is great. It is right off the 45 By-​pass and isn’t far off the interstate. Parking is free and they offer free wifi. Breakfast is not provided, but you can order it in for room service. I advise passing up this option and go straight to the many places that are in the immediate area for food. Check out was at 12PM. and check-​in is 3PM.
I am going to add this last little tidbit on the behalf of my mother. She rants and raves about their Easter brunch. Apparently it is the best in town and she wanted me to make mention of that. Alright mom, there is your shout out. Your welcome.
Recommended!

I have stayed at this Double Tree multiple times. Front desk service is great, cookies are warm, rooms are clean, Twist restaurants has decent shrimp and grits and delicious meatloaf and mashed potatoes … Say yes to the rolls!

I travel to Jackson a LOT for business i.e. I’ve had projects that lasted several months long and I get back there for overnights at least every other month. I’ve stayed at all the Hilton/​Marriott properties in Jackson. Honestly, a few years back I was not happy with this Doubletree and dropped it from my hotel choices. Summer of 2013 I ended up having to stay there for a couple nights and they have obviously done some upgrading. Since then I have enjoyed 3 or 4 more stays and just made reservations for another. The staff is friendly, the concierge lounge isn’t really deluxe but it’s adequate. The fitness center is what you expect. The restaurant is actually pretty good. Rooms are clean and comfortable and some of them are very spacious. When I’m stockpiling Hilton points, this Doubletree has shot up to my number 1 choice in Jackson for doing that. They’d earn their 5^th star if the gym was better and if the coffee pots were full grown coffee pots and not those little one cup things. That doesn’t seem like a lot, but when you business travel, it becomes a big thing. Residence Inn has a drip coffee pot in each room and Hilton Garden Inn has a Keurig… you can bring your own fave (Dunkin Donuts) coffee for those early mornings. :)

This wasn’t the nicest Doubletree that we’ve stayed in but it was still damn nice. The only negative was that the hotel décor in the lobby and hallways seemed a bit dated. Aside from that, everything was great. The hotel was clean and well-​kept. The rooms were large and the beds comfortable. The ladies at the front desk were always very nice and kept the cookies warm. The cleaning staff was superb. The shorter, petite black lady who serviced our room was excellent. She was extremely friendly and always said hello to us when we passed her in the hallway. She was also quick to bring us fresh towels when we asked for them. She, and the rest of the staff, are what differentiate this hotel from others that I have stayed in. This location also has a concierge lounge for it’s elite and diamond rewards members. It was a nice touch. It offered breakfast in the morning and some snacks in the afternoon. The breakfast in this was adequate. It contained scrambled eggs, french toast sticks, bagels, muffins, fruit, cereal, hash browns, and waffles. In the afternoon they offered cookies, mozzarella sticks, some kind of pretzel bites, and refreshments. The only thing that would have been nice with breakfast would have been bacon. But that’s not a deal breaker for me. It was still good. We did, however, notice a lack of enthusiasm from the gal who ran the lounge. This was a bit concerning for a place that’s suppose to be a perk for Hilton’s most frequent guests. The gal who worked the lounge was always late to set up the food for breakfast and the afternoon snacks. She was also rather impatient and had everything removed and taken away 10 – 15 minutes before the lounge was scheduled to close. There were a couple mornings when I watched guests come in to get some coffee and she had already emptied it out. This didn’t seem to be the best way to treat your top-​tier rewards members. Aside from that, we really enjoyed our stay here. Aside from the lounge, the staff was phenomenal and the stay was excellent. I would highly recommend staying here. Hopefully, you will get the same great maid and receptionists that we had. If I am ever in Jackson again, I will be staying here.

I have never stopped in Jackson, TN for anything other than fuel and the Starbucks. This visit kept me in town for a couple days and I was very pleased by the «Dos Tree».
Friendly staff, clean rooms, and a good restaurant in a safe part of town.
There is a lounge for Hilton Honors guests for breakfast and happy hour.
The hotel is quiet and everything was in good working order. Conveniently located (though Jackson is not very big to begin with).

We were greeted by smiling helpful staff and in our room with our warm cookies in no time. The room was comfortable and clean, the lounge on the executive floor was handy and the free breakfast we had there was better than most. The staff in the lounge was friendly and personable and the guests all people like us … travelers looking for a good night’s sleep. The restaurant (reviewed separately) was convenient for people who did not want to go out after a long day on the road.
I will gladly stay here again should I pass through on my travels.

I came here on a Friday for a wedding weekend. I was hot, sweaty, and in desperate need of a shower. We got there after the time we were allowed to check-​in and both of our rooms weren’t ready. I was pissed. The lady at the front desk had the worst attitude, this also didn’t help the situation.
Once we got our room, I was pleased. It was clean and nice. I was able to shower and all was right in the world again. The free cookie also helped brighten my mood.

On my recent trek across the country, TN had gotten very, very long and very, very boring… not to mention very, very full of storms. After about 11 hours of driving, I decided to stop in Jackson for the night.
Being a Hilton HHonors member, I tend to see what they have around first. DoubleTree is one of my favorites of their brands, so YAY for being right off I-​40. It was a bit hard to find, but maybe that was due to the dark and rainstorm.
I didn’t have a reservation, but that was no problem — they took the price which was listed on Travelocity. I got a nice room on the bottom floor — big bathroom, huge flat screen TV, and fabulously comfortable king bed.
They have a breakfast buffet around $ 10, which is a reasonable price for Hilton brands. There’s no fee for parking here.

I’ll admit… the cookie lured me.
On the road for work, and needed a place to stay. I chose this place because a) the cookie and b) I’d get Hilton status and points.
It wasn’t bad… maybe for the area. It just wasn’t the nicest property I’ve ever stayed in.
The front desk was always friendly. And check-​in was fine. So no issues there. I just think it’s an older-​type property.
It was just okay. (But the cookie was awesome!)