Gray-Daniels Nissan North

Came here with my Dad to look at new SUVs. Yes, I really wanted a new car, but knew I was upside-​down on the car I have; I was 99.9% positive there would be no way to get another one.
Of course I found one I loved. The salesman wanted to go in and look at numbers, so we did. I told him how much was still owed on the car and all the other pertinent information. They were closing in about 30 minutes, so he called the manager in. The manager assured me by trading my car in they could get me in the price-​range I wanted to be with the new SUV. He gave me the keys to the new SUV and told me to take it home. Had me leave the key to my car so they could look it over in the morning.
We told him we’d be back about an hour after they opened the next morning and that we wouldn’t have a lot of time. After all, I was just there visiting.
Dad and I arrived when we said we would the next morning and they still had not looked at my car. About an hour later, they came in with the prices and they had the figures worked out. My new car note was $ 300 over what the max was I said I’d pay per month. I knew it would be. I never did get my hopes up. I have a pretty good comprehension of mathematics. I’m also not a complete idiot.
I said absolutely not and asked for my car key back so we could leave. For the next hour and a half, I kept having to repeatedly ask for my car key while the manager kept telling me he was going to get it worked out. I knew he wouldn’t because unless they wanted to lose thousands of dollars, it just did not mathematically work out.
After being there for a total of three hours, my Dad and I were both more than pissed off. Not so much because they couldn’t make the deal. As I said, I knew going in it wasn’t going to happen. It was because they would not give me my car key.
I finally had to threaten to call the police if they didn’t have my car key in my hand in the next 5 minutes! Needless to say, I finally got my key. It’s pretty sad when you have to threaten to call the police in order to leave a car dealership!
Not only will I never return here, but my Dad said he will never purchase another vehicle from Gray-​Daniels again because of this experience. In the past, he has purchased four vehicles from Gray-​Daniels Ford in Brandon. He has a thing for Ford, but he said in the future, he will go to a different Ford dealership rather than ever deal with Gray-​Daniels again.
I still can’t believe I sat around for two hours after I wanted to leave waiting on my car key. I should have put my foot down a lot sooner than I did!

At first I saw a couple of reviews which were geared to communication issues which seemed correct cause I left a couple of messages and haven’t gotten a call back… but I was persistent since I had little time to work with.
After speaking to someone, they were the only place willing to look at my car the next day, mind that my car was an Infiniti so it wasn’t the direct brand.
It was Xmas eve and I brought my car in 1^st thing in the morning cause I was trying to avoid any busy crowd plus it was a short day for the business.
Within a short time of waiting my car was diagnosed and the part was compatible so I had them fix it and the price was a bit high (labor) but it was ok, especially cause I predicted much worse.
Thanks to Scott for taking it in and getting it done, and in addition the staff cause especially on Xmas eve, they were trying to take care of everyone who came thru that door before they closed.
Kudos to this place