Kohl’s

I used to love Kolh’s until I went shopping there today. I realize it was in the evening, but It looked like a hurricane or tornado had swept through the store. There were cloths everywhere hanging from everything. There were cloths all over the floor, that people just kept walking on and the ones on the tables were in knots. I’ve never scene such a mess in my life. They could learn from Goodwill or the Salvation Army. You’d think they were giving cloths away. I remember working retail when I was in school and had to continually straighten shelves and return merchandise back where it belonged, but I only saw one person at the register and one at customer service in the whole store. Disappointing that one of my favorite stores had become a disaster area. I don’t like buying dirty cloths that have been on the floor all day while customers tramped them throughout the day so I’ll be closing my Kohl’s account and shopping at JC Penny and Sears from now on.

I used to love Kohl’s, but I recently heard through the grapevine that corporate is cutting every employee’s PTO nationwide regardless of tenure. So to hell with that company. I could understand if they were struggling fiscally, but judging from the stock market trends over the last 5 years everything is either steady or improving. The people they are hurting are their own. It’s not right. I don’t plan on shopping here again.

Poor customer service policy at Jackson, MI store
I was returning a shirt that my husband received for Christmas (return value $ 8). They did not have another of the same shirt in his size so I selected another shirt that was a name brand and much more expensive ($ 25). Waiting in the «customer service» line, I had everything ready to go… my return with a receipt in one hand and my new (more expensive) shirt and Kohls MVC card in the other hand. I really felt I was helping the «customer service» specialist and the people in line behind me — just by being prepared. I explained I wanted to make the return and exchange it for the new shirt, handing over my MVC card to make up for the known difference. I was told I could only return the shirt and would have to receive an in store credit then go to a check out line in the front of the store to wait again and make my purchase. Asking why, I was told because it was not an even exchange and that there was a line behind me. I explained they did not have the same shirt in the size I needed, which is why I did not have the even exchange. Since I had everything ready and it was taking the specialist longer to explain this to me and create the in-​store credit card than It would have to scan the UPC code and swipe my MVC card. I have to say I was most disappointed when turning around and seeing an elderly gentleman at the end of the line. He had a return in one hand of shoes/​slippers and long underwear packages to purchase in the other. I didn’t wait around to see if he was treated the same way as it was very likely that he did not have an even exchange. I sure hope the «customer service» specialist made an exception to this poor policy for him. Shame on you Kohls.