Spring Creek Ranch

It’s with a conflicted heart that I write this review. I really wanted to give this place a 5-​star review, but I just can’t in good conscience do so. It has the potential to be a top-​notch place, but there are some needed adjustments that must take place before that can happen.
The amenities themselves are stellar. There’s a wide variety of lodging options to choose from depending on your needs. They range from single-​bedroom apartment-​style suites without a kitchen, to 3– to 4-​bedroom condo with a full kitchen and two bathrooms. There’s also the option of a more traditional hotel-​type room if that’s your preference. All rooms have incredible views of the Teton Mountains and Yellowstone National Park and Teton National Park are easily accessible from the ranch.
However, unfortunately, the service is somewhat lacking. The staff was all friendly, but to be honest, pretty aloof. We had a group of about 40 of us there for a big family reunion. When we arrived our itinerary was completely wrong. When we asked where to pick up our wet suits for the raft trip booked through their activity packages (along with several other questions about their property) we were told «I don’t know» without much effort to figure out the answer.
Minor housekeeping things could be up to speed, such as a broken hot tub and broken and outdated gym equipment in the workout facility.
Overall, I’d recommend this place, but with caution. It could be a really great option with a few minor tweaks.

I loved waking up to the beautiful Grand Teton National Park right outside the sliding door.
I loved sitting on our little deck/​patio in the morning and evenings, embracing the beauty of the property and surrounding area.
I loved that it was so peaceful and serene.
I loved how I felt while I was there… relaxed like I didn’t have a care in the world.
…and I loved that they had big chocolate chip cookies at check-​in!
The property is not small, but it is not big either. What’s great is that there are room options AND you don’t feel like you’re on top of one another… from a basic room to suites to 4-​bedroom townhomes to villas. My husband booked it and we got the very last room they had available since it was the Memorial Day Weekend. With that said, it didn’t feel crowded or even booked 100%. The grounds were always quiet and there was always parking at our unit.
Our room was very comfortable. While you could tell it was an older property, the floor squeaked and it could use a fresh coat of paint and carpet, it was clean and comfortable. Our bathroom even had 2 sinks. The patio was probably my favorite part. Just open up and there are the mountains!
The WiFi in our room worked GREAT! (It was part of the room which was nice NOT to have to pay an extra fee to use it like some places.) So… in case you need to stay connected… you can.
All the folks we spoke with were Fabulous! Very helpful and friendly. Check-​in was a breeze as was check-​out.
In the lobby, they have coffee, tea and cocoa available all day. They had a nice selection of teas too!
While we didn’t sign up for any of their nature/​safari programs, I would guess they are Top Notch based on the experience we had just staying there.
I did book a horseback riding tour. (The stables are close to the lobby building… and only like a 6 minute walk from our room. They have something like 60 horses they rotate and use for their tours.) I did the 2-​hour tour, and the pricing is very reasonable. I would have gone every day if I could. (There were only 5 of us plus our guide, and this was on a Saturday!) Since I haven’t been on a horse in probably 20+ years, I was sore. But the wranglers chose a wonderful mount for me, Clyde. He had a nice gait and was docile… and he didn’t try to eat every 5 feet like Squirrel did. Our guide, Matt was a great guy. Since I was right behind him, I got to talk to him a bit and learned about the horses and the breeding program, how they raise them and how they care for them. These horses are very well taken care of and you can tell. Their eyes aren’t dull and their hides aren’t scarred like other tourists places I’ve seen.
The next time we come to Jackson, we are totally staying here again.

It’s a bit dated. Ok, a lot dated. On the upside, if you have ever wanted to return to the late 1970’s/ early 1980’s, this is for you. The heating apparatus in the rooms left something to be desired, as the dial didn’t have a number on it, and I thought we’d suffocate before we figured it all out. The VIEW, however, was friggin phenomenal! And they had working wifi in the room. The sound barriers left something to be desired as well – the upstairs patron was a heavy stepper, and I was brought back to the long ago days of apartment dwelling. Not a great memory. It’s rustic, but a decent amount of space. Time for an update, methinks.

Comfortable room, helpful staff, great restaurant, and the most amazing views. This has been a spectacular ski vacation. I would absolutely come back!

Derek Goodson and his crew do a fabulous job. The villa conditions were spectacular with beautiful views. We stay here every year and will continue. Shout out to Sean Hannifan, he is great at hospitality. Found out we went to rival high schools back in the Boston area.

We had a nice time we were told the hot tub was the to the left of our room when we went out there it had no water and was fill of dirt and leaves. The staff at the counter was friendly told us the Restraunt would be open for breakfast it wasn’t apparently it’s closed till next season so we had to drive back into town. You can not check in until 4 pm the room was cozy loved the fire place there was plenty of wood stacked up for use on the porch

We rented out a Harvest Dance Studio with the breakfast package for four days and three nights in mid-​August 2015.
Overall:
A great resort with amazing views of the Tetons. I highly recommend.
Room:
Spacious, comfortable, open layout, and well decorated. It had the popular modernly rustic feel to it. A large and comfortable L-​shaped couch. I would say the couch is more comfortable than the bed though. The mattress on the bed was thin, dated, and void of any support. The kitchen is well-​stocked with every kitchen item you might need, including foil wrap. There was a full fridge, oven, micowave, dishwasher, sink, and kitchenware. There were complications with the HBO signal, as the room signage was week the entire stay. But the view from the room was unbeatable.
Gym:
Rather small. There are two treadmills, two stationary bikes, free weights, and some weight machines.
Pool /​Hot Tub:
The outdoor hot tub has an awesome vista of the Tetons. It’s large, but the jets are rather weak. The pool is quite a ways away from the hot tub. The pool is a heated with four lanes.
Staff:
Attentive, helpful, and personable. I tore the labrum in my shoulder kayaking during my trip and staff delivered fresh bags of ice to room (stay away from the Snake River!).

This resort is fabulous if you can overlook the rudeness of the front desk and the condition of the accommodations. Let me start by saying we tried booking online and their website did not work. The other people in our party had the same problem. So we found a link through Orbitz and all booked that way. Well, that was our second mistake. Upon checkin, we were all treated with a dismissive attitude. NEVER AGAIN. The man at the front desk made so many rude comments regarding our Orbitz booking. We were all tired so we let it go and filed our emotions away.
Now we enter our room. Rustic does not quite describe it. The room was run down and shabby, not to mention dirty. The view was great of the pond but fair of the mountains. One of the folks in our party called the front desk (which one must navigate through a realty menu) to inquire about another room due to the condition of the room and it’s lack of cleanliness. They were once again confronted with rudeness and told they were in the Orbitz room. So, bottom line… if you want to take a chance and stay at spring creek, try and book through them. But, keep in mind, this place is rustic and run down beyond description.

The only reason I am even giving this inn 2 stars is because the view is worth at least that much. However, our room needed to be completely overhauled. Our shower didn’t drain, we had it fixed, and then it didn’t drain again the very next day. The room was full of bugs, and there was some strange (decorative?) nest above the television. The hot tub near our room was about 75 degrees (not ideal since it gets pretty cold in the mountains) and the front desk was clueless when we asked about the on site horseback rides. What really sealed the deal for me was coming back to my room after it had been cleaned and seeing the door wide open.
We barely spent any time in our room, I mean c’mon, we came to Jackson to hike! Even still, I would guarantee you can find a much better place to stay in this wonderful little town.

We really like spring creek ranch! The room was very nice and it had a patio. Our view was of the pond on site. The staff was extremely friendly and helpful. We visited the spa on site and it was incredible. We had a 90 minute massage and the following day a 90 minute facial. We really enjoyed it. They are all super friendly and knowledgable about the area. They will help you setup reservations for dinner and also help with activities. The only downfall they had which is why I didn’t give it a 5 star was they didn’t have any air conditioning in the rooms. All they had was a very small fan to cool the entire area. It was 90+ when we visited and it was hot every night. Other than that it was amazing. We would be willing to recommend this ranch. Just make sure to be prepared to stay cool at night.

This review is largely due to the excellent customer service that was provided to us by Chris, the guest services manager. Let me explain.
My husband and I spent some of our honeymoon here 8 years ago and decided to bring our three kids and au pair back to visit. We drove and arrived early so called the hotel to ask for early checkin. They said it wasn’t possible but our room would definitely be ready by 4pm.
At 4pm we went to check in and were told the room wasn’t ready and that it might be awhile. I became a bit exasperated since we really wanted to swim and unpack. Then swoops in Chris, who apologized and offered to buy us dinner that night at The Granary (on site). Now, I’m not sure Chris knew that there were six of us or that dinner would cost as much as our single nights’ hotel reservation but he came through and allowed us to bypass pizza in favor of incredible Teton views over mojitos and fillet mignon.
I know this is a long review but you really don’t get customer service like that anywhere these days. Of course, the hotel property is lovely, the beds comfy, the stuffed bear blankets great fun when placed on your head by seven-​year-​olds, and the location pretty absurd. But, none of it compares to a service team that actually cares about their guests’ experiences.
Oh, and we ended up getting our hotel room at 420pm.
Thanks, Chris!

Good in every way. Highly recommended and revisited spot. Make it your own when you visit. Spring Creek has some of the best views in the valley

Beautiful resort, great views of the Tetons, the staff has been amazing. I couldn’t have asked for a better place to stay on vacation!

This place is great and the service is top notch. The cabins are cozy and have real fire places. The view is excellent.

We stayed at SCR for 4 nights this June. The view from the hotel room we stayed in (2207) was incredible! The rooms themselves are a little rustic but very nice, basically a good place to sleep after a hard day of traveling around the Grand Tetons. And the Granary was a great place to eat with a view.
We wandered over to Amangani to check it out, I’m sure it is wonderful but I was very glad we went with SCR from a value point of view.
Location relative to the park and to town is great. Service was just fine.

Excellent, rustic resort, reasonably priced, great views of the Tetons. Granary Restaurant is also an excellent choice for country cuisine and stunning vistas. Service is excellent and attentive.