Acura of Orange Park

Not a good experience. They will try to sell You a car with different features you request. Bad business

Acura usually gives excellent service, but after making a 6:45am appt for an oil change, and being the first customers of the day, I didn’t leave until 8:40. After being told the car was ready, I had to wait an additional 30 minutes for the car. I sincerely hope this isn’t the new standard for Acura.

I recently bought a jeep from here and the entire process was amazing and that is really hard to say about purchasing a vehicle but it was amazing up until I left. Gino the guy I bought it from told me «hey the detail department is closed, bring it back and we’ll wash it and everything». So a month passed and I kept trying to bring it in, but it’s hard to find the time to leave it for 4 hours for a «delivery detail». Today I finally did and at best I got a dry wash. AT best… I was really disappointed. I understand I waited a month to bring it in but a month passing should not take away from the service I received and the service that was promised. The inside was not touched. The windshield had bug splatter as well at the grill. What a shame that my amazing experience was so short lived.

Went there this week to run errands for my parents. I needed a simple part for them and the NAPA guy who said he didn’t have it in stock, mentioned I could probably get it at Acura.
He mentioned that they would probably charge a premium, but I was okay with this since I do a lot of stuff for my parents when I come home for a visit and don’t have time to waste.
I will say the showroom was impressive, but I stood in line for 20 minutes in the parts dept without any acknowledgement. After that, I just walked out.
Pretty place not great parts service. Recommend the honda guys. Many parts are the same I learned afterward.

I went to this dealership to see and test drive the new Acura’s. The sales man who helped me was Turk. I explained to him that I didn’t want to buy a car today but wanted to see what they had, Turk didn’t care and let me test drive two cars and was extremely knowledgeable. He never was pushy or treated me different when I told him I wasn’t going to buy a car today. He was a true professional.

I came to this dealership just to look around and I have no knowledge of Acuras. I was greeted by a salesman named Turk and he was absolutely helpful! He showed me the entry level Acura ILX and told me about all the specs. After test driving the ILX he showed me the TLX and I also test drove that one. He was very patient with my boyfriend and I. We had a lot of questions and he answered all of them. I plan on getting a car in the next 8 months and I plan on coming back and purchasing a car with Turk.

Leased a car 48 hours ago. Filled out all the paperwork including the closed end lease agreement, have a plate and registration and we purchased insurance. Got a call this morning that we needed to bring the car back as the lease deal fell through with Honda Finance. We asked if we could try a finance with a different bank and they would not consider it nor even a co-​signer. Left us no other option except to return the car. We are pretty sure there is some sort of issue with this car and not that could or could not get us financed. They only had 2 TL’s on the lot and we think this one was probably being worked up already with another buyer who they were going to make more money off of. Never had a dealership not willing to do anything to salvage a deal. Unfortunately, we have had to contact a consumer lawyer who specializes in spot on delivery and yo yo financing fraud.
Sadly, we purchased 2 other vehicles from them and had 4 total American Honda loans before. We more than qualify for their loyalty program. We are being scammed. Be very very careful. If they are willing to screw previous customers like this, they will take advantage of anyone. We will do everything and stop at nothing to make sure this is a buyer beware dealership.

Very friendly and helpful staff! Straightforward pricing I inquired about internet price and got a great quote right away, when I came in to dealership my car was ready as promised and everything went as planned! Great job Acura of Orange Park!!!

Stay away. They will lie to you, play shell games with the financing, tell you about the great residual value of Acuras, and then tell you two years later that your $ 36,000 car with a blue book trade in value of $ 25,500 is worth $ 20,000. Bunch of thieves.